1. Carrier Network Operations Center Portal Overview
Carrier NOC Portal
Carrier Network Operations Center Portal Overview

2. CARRIER NOC PORTAL
Windstream is committed to providing our customers with world class service and improving overall customer satisfaction. As part of this commitment we are integrating a Carrier Network Operations Center (CNOC) portal to better serve our customers and business partners. Utilizing the CNOC portal will allow Carrier customers the ability to create, view and annotate trouble tickets in real-time.
The CNOC portal will simplify the way our Carrier Customers do business with Windstream. Carrier Customers will have:
Instant insight into the status of open/closed tickets.
Ability to open a ticket directly through the Carrier NOC Portal.
Faster response times in resolving repair issues.
24/7 dedicated Carrier NOC support.

3. CARRIER NOC 2015 Initiatives
The Carrier portal will continue to evolve in 3Q and 4Q Some enhancements include:
Ebonding – Carriers will have the ability to open tickets through their own ticketing systems, with a direct feed to Windstream’s Carrier NOC.
Real-time Network Outage Alerts and Maintenance Notifications – viewed directly from the Carrier NOC Portal and through .
In keeping with our commitment to serve our customers better, Windstream is expanding our already experienced and dedicated Carrier NOC. The included 24/7 dedicated Carrier NOC will:
Eliminate calls being routed from the ERC to the Carrier NOC
Provide faster response times
Provide better customer support to our Carrier customers.

4. Windstream CNOC Escalation Contact list
Mark Thompson
Senior Director, Carrier Operations
Bruce Waldmer
Day Shift Manager, Carrier Repair
8 AM – 5 PM Central Time
Marsha Hunt
Evening Shift Manager, Carrier Repair
5 PM – 12 AM Central Time
Brad Dull
Night Shift Manager, Carrier Repair
12 AM – 8 AM Central Time
Cole Stewart
Staff, Manager, Carrier Repair

5. CNOC Portal Links & Help
The Windstream Carrier Solutions CNOC online portal can be accessed by visiting:
Admin login access can be obtained by contacting your Carrier Account Manager.
New user training and FAQ’s can be found by visiting: