1. Polling station staff training session UK Parliamentary general election and local government elections in England

2. Introduction (Acting) Returning Officer Electoral Services Manager

3. Objectives of the training session Your role is vital in ensuring that voters have confidence in the election process At this session we will: –outline what we expect you to do on polling day –discuss the voting procedures –think about health and safety issues –highlight a number of administrative arrangements

4. Key aims for the elections that all voters have a good experience, with any person who is entitled to vote being able to do so that the polls are professionally delivered that we produce accurate results that are accepted that the process is transparent that the polls are consistently administered

5. It is essential that you… – act impartially at all times – comply with any instructions issued by the (Acting) Returning Officer – ensure the secrecy and security of the ballot

6. The Presiding Officer Responsible for management of the polling station Liaise with the key-holder of the building Organise the layout of the polling station Instruct and supervise the work of the Poll Clerks Account for all the ballot papers, ballot boxes and paperwork

7. The Poll Clerk general duties Assist with the layout of the polling station and prepare for the opening of the poll Be polite and professional in dealing with the voters Check that electors are eligible to vote at that polling station Understand the process for issuing ballot papers

8. Countdown to polling day Essential tasks –Visit polling place and check out contact and access arrangements –Check out arrangements for ballot box collection and check contents as soon as possible –Contact other members of the team –Dress code – ensure clothing reflects professionalism and impartiality but is also comfortable and suitable for the weather conditions.

9. Polling station inspectors general duties Responsible for carrying out polling station checks A point of contact during the day Suppliers of missing or additional stationery and equipment Polling staff - make yourselves familiar with your polling station inspector and know their number Polling station inspectors – know your route and contact numbers of your stations

10. Risks Discussion

11. Risks Can’t make contact with key-holder Can’t gain access to the polling station Staff failing to turn up or being late Problems displaying notices Wrong registers allocated to the station The ballot paper numbers do not match those pre-printed on the CNL Tendered ballot papers wrongly issued Queues building up throughout polling day Bad weather, flooding

12. The Polling Station Setting up, layout and who can enter the polling station

13. Setting up the polling station key considerations Layout (see set-up checklist in Appendix 11 of the Polling station handbook) –Must work for the voter and be accessible – walk the route they are expected to follow and consider needs of wheelchair users –If hearing a induction loop is installed/available, make sure this is clear to voters –Provide seats for electors who may need to rest –Check notices are up

14. Setting up the polling station key considerations Prepare the stationery –arrange the ballot papers in numerical order –prepare register, corresponding number list(s) and ensure pencils are sharpened –keep tendered ballot papers in packet Ballot box(es) –keep ballot box(es) accessible and secure –show box(es) are empty just before 7am and seal –don’t allow other seals at this time Polling agents, tellers and others –consider where polling agents, tellers, other supporters/campaigners can / can’t be and what they can and cannot do.

15. Polling station layout – practical exercise Think about: where booths might go where your stationery might go layout for double polling stations

16. Polling station layout

18. Who can enter the polling station? –Voters –(Acting) Returning Officer and staff –Candidates and election agents –Polling agents –Police officers and community support officers on duty at the polling station –Representatives of the Electoral Commission –Accredited observers –Under 18s accompanying voters –Companions of voters with disabilities

19. Accredited observers and Commission representatives

20. Customer care Listen and empathise Be helpful and approachable Ensure voting is accessible to all Don’t interrupt or argue - allow people to put their point across before responding Don’t say ‘No’, tell them what you can do for them and what they can do But the election rules must be followed at all times, no matter how insistent, upset or angry people are If in doubt, contact the elections office Remember! You are the face of the (Acting) Returning Officer

21. Making voting accessible Practical demonstration on using the tactile voting template Tactile template needs to be readily available and prominently displayed, and you should be confident in using it Stationery provided in alternative languages and formats should be clearly visible You must be able to provide information to disabled electors on options for voting. Remember –there are also large print ballot papers –you can also assist any voter who needs your help –a voter can also bring a companion with them to assist with the voting process

22. Who can and cannot vote? Using the electoral register and corresponding number list

23. Who is eligible to vote at the polling station? LettersWhoEntitled to vote at No lettersOrdinary electorsUK Parliamentary and local elections No letters + NAnonymously registered electors UK Parliamentary and local elections Date on or before polling day Electors who will turn 18 years of age on or before polling day UK Parliamentary and local elections (unless any letter next to their entry indicates otherwise) F or F+NOverseas electorsUK Parliamentary election only G or G+NCertain citizens of EU member states Local election only K or K+NCertain citizens of EU member states Local election only L or L+NPeersLocal election only

24. Who cannot vote at the polling station? LettersWho Date after polling day Electors who will not be 18 years of age until after polling day A or A+NPostal voters E or E+NOverseas peers

25. Issuing the ballot papers Marking the register and the CNL –Ask the elector to confirm their name and address –Mark electors’ elector number in the register –Call out the name and elector number of the elector –Enter the elector number on the Corresponding Number List (CNL) –Do NOT write the elector number on the ballot paper! Ballot papers –Open up fully so the whole paper is visible –Official mark, ballot paper number and Unique Identifying Mark (UIM)

26. Marking the register Queen’s Walk BC JP12 7AS 411 GVella, Eva1 412 FVella, Tolek1 413 KVella, Christina1 414Brown, Robert3 415Evans, Gareth5 416Hall, Peter7 417Myers, Martin7 418 ABishop, Stephanie 13 418/16 May 2015Smith, Ben13

27. Example Corresponding Number List (CNL) BC 27/1

28. Exceptions to the rule Anonymous electors –Must have poll card –Marked ‘N’ on register –Name and address must not be called out –Mark the register by their poll number as usual Clerical errors and other electors –On separate register sheet or at end of register –Always check these if can’t find on register – they won’t be in street order

29. Example reverse of ballot paper

30. Marking the ballot paper Some electors may need to have the voting process explained to them: –Voters at a UK Parliamentary election have one vote. They should mark their ballot paper by placing a single ‘X’ in the box next to the candidate of their choice –Voters at local government elections have between one and three votes, depending on how many candidates are to be elected, and should place an ‘X’ in the box next to the candidate(s) for whom they wish to vote.

31. Marking the ballot paper If voters ask you how to vote, say ‘put a cross’ or ‘put an ‘X’’ in the box next to the candidate(s) of your choice. If they make a mistake, simply follow the spoilt procedure. Don’t get into conversations about the election, the council or anything other than how to vote.

32. The prescribed questions The prescribed questions must be asked: –when a candidate, an election agent or polling agent requests them –before issuing a tendered ballot paper The prescribed questions should be asked: –when you suspect personation –when a registered elector is clearly under age –when an elector states their name is not as shown in the register of electors No other enquiry or questioning of electors is allowed

33. What happens if…? Practical exercise

34. a voter spoils a ballot paper a person believes they should be on the register but they are not listed a voter has nominated a proxy but the voter arrives before the proxy a person arrives to vote but the register indicates the person has already voted a person arrives to vote but the register indicates the person is a postal voter a person arrives wanting to vote as an emergency proxy there is a disturbance at the polling station you are handed a certificate of employment What happens if…? Discussion of answers from practical session

35. Postal votes voters can hand in their postal votes at any polling station within the relevant electoral area returned postal ballot packs must be stored, sealed and labelled as instructed postal votes will be collected during the day, with the remainder returned with the ballot box at close of poll

36. Postal votes ‘A’ markers cannot be given an ordinary ballot paper at the polling station: –direct to (Acting) Returning Officer for replacement (before 5pm) –tendered ballot paper procedure

37. Close of Poll The procedures to be followed

38. Managing a queue At any point in the day – call the election office Just before 10pm –make sure those waiting can cast their vote –check that anyone waiting to vote is at the correct polling station for their address

39. Managing a queue (2) At 10pm: –bring all the waiting electors into the room/building and close the door, OR –if the room/building is not big enough, a member of the team should stand at the end of the queue to mark it –continue to issue ballot papers until everyone who was in the queue by 10pm has voted Anyone who was not in the queue at 10pm must NOT be issued with a ballot paper.

40. Close of poll Once the last voter has voted, seal the ballot box(es) Candidates/agents are also entitled to affix seals to the ballot box(es) at this point

41. After close of poll Absolutely essential that the ballot paper accounts are completed accurately The ballot paper accounts must be placed in the envelope provided – keep these with the ballot box(es) Ensure all documents placed in correct packets and signed as appropriate Poll clerks to assist packing up station to allow Presiding Officer to do these important tasks

42. Health and safety never put the safety of anyone inside the polling station at risk be aware of any potential risks to safety inspect the premises regularly if hazards are discovered – find a remedy if an accident occurs – follow procedures be careful when lifting heavy objects

43. Any questions?

44. Additional Information Election team contacts Electoral Commission website –www.electoralcommission.org.ukwww.electoralcommission.org.uk –www.aboutmyvote.co.ukwww.aboutmyvote.co.uk Feedback Sheets