1. High Availability and Disaster Recovery Solutions Presented by MicroAge

2. © 2006 MicroAge Programme Introduction to MicroAge –Maria Fiore Business Development Manager MicroAge Canada IBM Solutions –Paul Michalovic Business Development Executive IBM –Tim Carbray Modular Storage Product Specialist IBM Q & A

3. © 2006 MicroAge MicroAge at a glance Canada’s leading network of independently owned systems integrators and value- added resellers Over 40 locations across Canada, many in operation since 1981 Specializing in multi-vendor turnkey solutions: hardware + software + technical & professional services Vast experience in SME & public sector

4. © 2006 MicroAge MicroAge Delivers IT Solutions Industry-leading IT products IT consulting Procurement planning Training Technical support Flexible leasing/financing options E-waste management services

5. © 2006 MicroAge MicroAge: your trusted business technology partner Highly qualified local IT personnel Proven experience and IT knowledge breadth and depth Strength of national network Commitment to customer service excellence

6. © 2006 MicroAge Lose your data, risk losing your business. What to do when IT system failure is not an option.

7. © 2006 MicroAge Introduction/overview Why should we care? Two sides of business continuity: To sustain access to your data: High availability To save your business: Disaster recovery

8. © 2006 MicroAge High availability A solution for eliminating risks of a single-point failure by using secondary (redundant) facilities or equipment –Achieves real-time synchronization of data –Provides an immediate- or near-immediate response to system failures depending on technologies used, needs and technical constraints –Internal system or via third-party (co-location) –Remote solution: Second site usually located within 10 kilometres –Localized solution: disk redundancy, server redundancy (load balancing, failovers), duplication of servers’ power supply * * Separate from, and complementary to, disaster recovery solutions * *

9. © 2006 MicroAge Disaster recovery –A solution for backing up your files and applications more efficiently and accessing them more quickly after a failure or outage. Caused by natural disaster, human error, internal/external attacks Essential attributes: –Includes plans and processes for protecting digital resources and restoring access following a disruption –Linked to a sound, company-wide crisis management strategy –Includes all of the stages required for a quick recovery –Involves input of all IT resource people: »Technicians »Managers »Users

10. © 2006 MicroAge Standards for availability are rising  Faster pace of business  more critical change  Intense competitive environment requires high SLA  Number and severity of threats increasing  Industry-specific compliance laws and regulations (e.g., Sarbanes-Oxley Act) Disaster Recovery: Why it Matters Business without continuity plan = business at risk  Every year, one out of 500 data centers will experience a severe disaster (McGladrey and Pullen)  43% of companies experiencing disasters never re-open, and 29% close within two years (McGladrey and Pullen)  93% of businesses that lost their data center for 10 days went bankrupt within one year (National Archives & Records Administration)

11. © 2006 MicroAge Challenges of DR with physical infrastructure Site A Site B Require identical hardware for recovery Because of hardware dependencies Double costs, increases complexity

12. © 2006 MicroAge Challenges of DR with physical infrastructure Site A Site B Recovery Target Require identical hardware for recovery Because of hardware dependencies Double costs, increases complexity Idle hardware Need standby hardware for faster RTO Repurposing servers at time of disaster is labor-intensive and time-consuming

13. © 2006 MicroAge Challenges of DR with physical infrastructure Site A Site B Recovery Target Configure hardware Install OS Config OS Install backup/ restore agent Start “Single- step automatic recovery” Require identical hardware for recovery Hardware dependencies double costs & increase complexity Idle hardware Need standby hardware for faster RTO Repurposing servers at time of disaster is labour-intensive and time-consuming Slow, complex recovery process Different solutions for different availability tiers Separate procedures for system and data disks Separate procedures for desktop PC’s Multi-step recovery processes

14. © 2006 MicroAge Why Virtualization? –Adding value Increased performance with fewer servers Improved data security, backup & recovery (redundant files, applications, operating systems) Greater flexibility, scalability on demand Simplified configuration, operation, manageability –Lowering costs Reduced cost of ownership Lower energy, cooling costs

15. © 2006 MicroAge A Hybrid physical/virtual solution –“Best of both worlds” IBM hardware (IBM DS series storage, IBM Blade Centers and servers) VMware software

16. © 2006 MicroAge VMware solutions overview –VMware High Availability –VMware FaultTolerance –VMware Consolidated Backup (VCB) –VMware Site Recovery Manager (SRM)

17. © 2006 MicroAge High Availability vServices X VMware High Availability: All servers and applications protected against component and complete system failure. Only One-Click to configure!

18. © 2006 MicroAge X VMware FaultTolerance Application protection against hardware failures, with NO down time that is Application and Operating System Independent.

19. © 2006 MicroAge DS4/5000 & VCB http://www.vmware.com/products/vi/consolidated_backup.html Benefits – Eliminates backup windows – Reduces the load on ESX Servers by moving the process to Proxy server – Integrates with the existing backup tools and technologies already in place – Eliminates the need to run a backup agents on every virtual machine – Avoids congesting and overloading the data center network infrastructure by enabling LAN-free backup – Lowest cost VMware backup and recovery solution, when combined with existing data protection software – Backs up virtual machines that are powered off

20. © 2006 MicroAge Advantages of Virtual DR Virtual machines are portable Virtual hardware can be automatically configured Test and failover can be automated (minimizes human error) The need for idle hardware is reduced Costs are lowered, and the quality of service is raised

21. © 2006 MicroAge – Simplifies and automates the disaster recovery processes – Works with VMware Infrastructure to enable faster, more reliable, affordable disaster recovery – When you create a VM, you specify a secondary site and a Recovery Point Objective (RPO) Everything else is taken care of automatically Site Recovery Manager (SRM) Site Recovery Manager leverages VMware and DS4/5000 ERM to transform disaster recovery

22. © 2006 MicroAge Protected Site Recovery Site VirtualCenter Site Recovery Manager VirtualCenter Site Recovery Manager Datastore Groups Array Replication Datastore Groups X VMware SRM At A Glance

23. © 2006 MicroAge SRM: Key Benefits Expand disaster recovery protection –Now any workload in a VM can be protected with minimal incremental effort and cost Reduce time to recovery –As soon as disaster is declared, a single button kicks off recovery sequence for hundreds of VMs Increase reliability of recovery –Replication of system state ensures a VM has all it needs to startup –Hardware independence eliminates failures due to different hardware –Easier testing based on actual failover sequence allows more frequent and more realistic tests

24. © 2006 MicroAge Summary Site Recovery Manager Leverages VMware Infrastructure to Make Disaster Recovery … –Rapid Automate disaster recovery process Eliminate complexities of traditional recovery –Reliable Ensure proper execution of recovery plan Enable easier, more frequent tests –Manageable Centrally manage recovery plans Make plans dynamic to match environment –Affordable Utilize recovery site infrastructure Reduce management costs

25. © 2006 MicroAge DS series overview: Key features Synchronous, asynchronous and WOC mirroring modes –Enables administrators to choose the replication method that best meets protection, distance or performance requirements Dynamic mode switching without suspending the mirror –Enables administrators to accommodate changing application and bandwidth requirements without sacrificing protection Suspend / resume mirroring with delta resynchronization –Helps reduce vulnerability associated with reestablishing the mirror Read-only mirror access (includes FlashCopy creation) –Helps enable the remote data to be utilized prior to a disaster without sacrificing protection of the primary site data

26. © 2006 MicroAge DS4/5000 Enhanced Remote Mirroring (ERM) Storage-based data replication –Provides ongoing, real-time replication of a logical drive from one storage subsystem to another Three mirroring modes –Metro Mirror –Global Copy –Global Mirror Asynchronous, synchronous & write-order consistency modes –Depending on RTO, RPO and Cost Licensed by storage system –Not by host or capacity tiers Enables affordable automated Disaster Recovery and Business Continuity SAN / WAN Cross mirroring Volume A Mirror B Mirror A Volume B

27. © 2006 MicroAge How does the DS4/5000 make VMware better? Real-world Balanced Performance –Best VM scalability of any mid-range storage platform

28. © 2006 MicroAge How does the DS4/5000 make VMware better? Real-world Balanced Performance –Best VM scalability of any mid-range storage platform Non-disruptive VM Flexibility –Dynamic provisioning

29. © 2006 MicroAge How does the DS4/5000 make VMware better? Real-world Balanced Performance –Best VM scalability of any mid-range storage platform Non-disruptive VM Flexibility –Dynamic provisioning Best VM Data Availability –RAID 6 and redundant everything!

30. © 2006 MicroAge How does the DS4/5000 make VMware better? Real-world Balanced Performance –Best VM scalability of any mid-range storage platform Non-disruptive VM Flexibility –Dynamic provisioning Best VM Data Availability –RAID 6 and redundant everything! Integrated Backup & Recovery –VCB and all major backup vendors

31. © 2006 MicroAge How does the DS4/5000 make VMware better? Real-world Balanced Performance –Best VM scalability of any mid-range storage platform Non-disruptive VM Flexibility –Dynamic provisioning Best VM Data Availability –RAID 6 and redundant everything! Integrated Backup & Recovery –VCB and all major backup vendors Affordable Disaster Recovery –Integrated, automated failover using VMware SRM and IBM ERM

32. © 2006 MicroAge How does the DS4/5000 make VMware better? Real-world Balanced Performance –Best VM scalability of any mid-range storage platform Non-disruptive VM Flexibility –Dynamic provisioning Best VM Data Availability –RAID 6 and redundant everything! Integrated Backup & Recovery –VCB and all major backup vendors Affordable Disaster Recovery –Integrated, automated failover using VMware SRM and IBM ERM One of the Lowest Cost VMware Solutions –Storage comprises up to 40% of server virtualization budget

33. © 2006 MicroAge Key Benefits Summary SRM + DS4/5000 replication – best of both worlds –RPO and reliability from IBM –Simplification, automation, and cost savings from VMware

34. © 2006 MicroAge Key Benefits Summary SRM + DS4/5000 replication – best of both worlds –RPO and reliability from IBM –Simplification, automation, and cost savings from VMware Increase scope of DR plan –Protect any Virtual Machine at almost no operational cost

35. © 2006 MicroAge Key Benefits Summary SRM + DS4/5000 replication – best of both worlds –RPO and reliability from IBM –Simplification, automation, and cost savings from VMware Increase scope of DR plan –Protect any Virtual Machine at almost no operational cost Reduce time to recovery –RTO for even lower priority applications is commensurate with IBM RPO

36. © 2006 MicroAge Key Benefits Summary SRM + DS4/5000 replication – best of both worlds –RPO and reliability from IBM –Simplification, automation, and cost savings from VMware Increase scope of DR plan –Protect any Virtual Machine at almost no operational cost Reduce time to recovery –RTO for even lower priority applications is commensurate with IBM RPO Most reliable recovery –Proven IBM replication –Server HW independence + repeatable, testable, and auditable automated DR workflow

37. © 2006 MicroAge Questions?

38. What to do when an IT system failure is not an option.

39. © 2006 MicroAge Thank You