1. E-payment: An integral part of your e-business initiative Cybersource Pte Ltd is a Singapore incorporated company and has no relation, in whatsoever to CyberSource, Inc, USA. Similarity in names is purely coincidental

2. Copyright©2001, Cybersource Pte Ltd Agenda E-business Overview E-business Objectives Different types of e-payment E-payment Process Payment security Is payment necessary? Conclusion

3. Copyright©2001, Cybersource Pte Ltd E-Business: Overview Companies started implementing e- business concept and processes since 1996 Companies like Cisco, Oracle and Dell have reaped significant benefits (sales and cost savings) from e-business implementation MNCs are leading the e-business implementation

4. Copyright©2001, Cybersource Pte Ltd E-Business: Overview E-business is not a one-off project. It requires top management commitment, with continuous support from the whole company. It integrates all the functions of the company, creating a seamless and efficient business process, allowing the company to compete more aggressively

5. Copyright©2001, Cybersource Pte Ltd E-Business Objectives Increase sales Increase efficiency Reduce cost Streamline business process Inventory management Information management Supply chain management

6. Copyright©2001, Cybersource Pte Ltd E-Business Process ISP Store front Data base Payment Order Processing ERP Purchase Orders SUPPLIERS CONSUMERS Business - Business Business - Consumer

7. Copyright©2001, Cybersource Pte Ltd E-Payment Methods Different e-payment methods include: –credit card payment –smart-card payment –pre-paid mode (micro payment) –post-paid (billed by a billing organisation, like telecom operators or utility companies) –direct debit (from bank account) –escrow services (third party) –direct TT instructions, and others

8. Copyright©2001, Cybersource Pte Ltd EC Process Flow CUSTOMER MERCHANT ISSUING BANKS Any Bank issuing VISA / MasterCard Payment Service Provider Transaction server Web Server http://www.eshop.com ACQUIRING BANK The transaction is authenticated here 128 bit encryption Credit Card Clearing House Order Fulfilment Payment Digital Receipt Digital Purchase Order Buy Payment 7 1 9 5 2 4 6 8 3

9. Copyright©2001, Cybersource Pte Ltd E-Payment Security First layer, SSL security (128-bit encryption) Data security (firewall, etc) What you know, what you have, who you are Fraud reduction PKI implementation

10. Copyright©2001, Cybersource Pte Ltd Is Payment Necessary? Payment is the most important element in e-commerce. Commerce is not complete if you cannot be paid! E-payment implementation considerations: –Costs –Expertise –Flexibility –Experience

11. Copyright©2001, Cybersource Pte Ltd Conclusion E-business is a must for all companies, to compete successfully in this new era This e-business initiative need to be supported with strong management support and commitment E-business is not complete without payment.

12. Copyright©2001, Cybersource Pte Ltd Contact Information Wong Jeat Shyan (Mr.) CYBERSOURCE PTE LTD 745 Toa Payoh Lorong 5 #03-02 HBM Building Singapore 319455 Tel: 65-3580575 Fax: 65-3580576 E-mail: jswong@cybersource.com.sg