1. Halifax, 31 Oct – 3 Nov 2011ICT Accessibility For All ICT Accessibility Recent TIA Activities Cheryl Blum VP Technology & Standards TIA Document No: GSC16-PLEN-89 Source: TIA Contact: Cheryl Blum (cblum@tiaonline.org)cblum@tiaonline.org Steve Whitesell (swhitesell@ieee.org)swhitesell@ieee.org Brian Scarpelli (bscarpelli@tiaonline.org)bscarpelli@tiaonline.org GSC Session: PLENARY Agenda Item: 6.12

2. Halifax, 31 Oct – 3 Nov 2011ICT Accessibility For All GSC16-PLEN-89 2 ICT Accessibility Recent Standards Activities The TR-41.3 Subcommittee on Analog and Digital Wireline Terminals is creating two new standards addressing receive volume control. –One of these new standards will specify performance requirements for high gain telephones designed specifically for people with mild, moderate, or severe hearing loss. –The other will replace outdated standards referenced in FCC regulatory requirements for receive volume control in telephones intended for general use. The TR-41.3 Subcommittee will also update the receive volume control sections in all of its analog and digital telephone performance requirements standards.

3. Halifax, 31 Oct – 3 Nov 2011ICT Accessibility For All GSC16-PLEN-89 3 ICT Accessibility Recent Standards Activities (cont’d) All of these receive volume control standards activities will make use of a new, easily understood performance measure called Conversational Gain. –Conversational gain is a measure of how much louder the sound is than a normal face-to-face conversation at a distance of 1 meter. The TIA-1083-A Hearing Aid Compatibility standard for T-coil coupling now includes performance requirements for phones with digital interfaces, such as VoIP phones, in addition to traditional analog interface wireline phones.

4. Halifax, 31 Oct – 3 Nov 2011ICT Accessibility For All GSC16-PLEN-89 ICT Accessibility Recent Policy Activities US Policy Initiatives dominated by passage and implementation of Communications and Video Accessibility Act of 2010 (CVAA). –Legislation, signed October 8, 2010, included a one year deadline for the FCC to implement regulations. –FCC adopted sweeping new rules on October 7, 2011. see FCC Report and Order, CG Docket 10-213. –TIA represented industry with the drafting of the Act. Legislation changes standard for covered industry to meet. – Accessibility Required if achievable is standard in US for Advanced Communications Services (ACS). 4

5. Halifax, 31 Oct – 3 Nov 2011ICT Accessibility For All GSC16-PLEN-89 ICT Accessibility Recent Policy Activities (cont’d) Emergency Services another recent focal point –CVAA called out an Emergency Access Advisory Committee. TIA is represented as co-chair of EAAC Recommendations to FCC at end of year. –Interim Emergency non-Voice Service (ATIS INES) is an industry effort to up-grade from TTY (no longer used) to an interim service while industry and public safety implement Multimedia Emergency Service with IP- based public safety systems and LTE/MMS in public networks. TIA participates in INES work. Goal to implement by mid-year 2012. Technical recommendation only will be made to the FCC. 5

6. Halifax, 31 Oct – 3 Nov 2011ICT Accessibility For All GSC16-PLEN-89 Strategic Direction Steadily the landscape will change for devices and services toward greater accessibility –A standards strategy for the future landscape will help the process to evolve and to be less chaotic –If done well, could help industry reduce its risks with compliance and provide a benefit stream to consumers. –Gap analysis could help set strategic direction. Dialogue to identify standards to pursue would be very useful –Standards that will be needed – from the simple to the complex - by various sensory groups need identifying as well as by various technologies. 6

7. Halifax, 31 Oct – 3 Nov 2011ICT Accessibility For All GSC16-PLEN-89 Challenges Convergence –Devices and industries are converging. Standards in one may not pass through or be seamless to another. E.g. captioning pass through; captioning creation. Technical/consumer Dialogue –Necessary to define the consumer interface and usability for accessibility, but expectations and experiences brought to the table are very different. 7

8. Halifax, 31 Oct – 3 Nov 2011ICT Accessibility For All GSC16-PLEN-89 8 ICT Accessibility Summary Contributions: ETSI (15), ISACC (56, 57), ATIS (67), CCSA(74), TIA (89) Highlights –Accessibility is becoming a market driven necessity –Regulatory actions demand and require accessibility to be taken into account. –Work underway to bridge the gap between today’s wireless TTY-based emergency communications and the IMS-based non-audio emergency services of tomorrow –ICT accessibility is currently under-represented in the mainstream of ICT standardization –Challenges are organizational rather than technical in nature –Steadily the landscape will change for devices and services toward greater accessibility Next Steps –Move accessibility from “social good” to business practice, and access for all –Encourage a coordinated approach to ICT Accessibility standardization –Continued dialogue to identify standards to pursue would be very useful –Continue to cooperate with social welfare organizations, corporations, government and non-government organizations and international companies to exchange ideas and experience, and research and develop more information accessibility standards Recommendations –Propose revision to Resolution 15/27

9. Halifax, 31 Oct – 3 Nov 2011ICT Accessibility For All GSC16-PLEN-89 9 Supplementary Slides

10. Halifax, 31 Oct – 3 Nov 2011ICT Accessibility For All GSC16-PLEN-89 10 ICT Accessibility List of Relevant Standards Existing standards specific to accessibility –TIA/EIA-504, Magnetic Field Intensity Criteria for Telephone Compatibility with Hearing Aids (included verbatim in FCC Part 68.316 with reference to original EIA RS-504 publication number). –TIA-1083-A, Telecommunications – Telephone Terminal Equipment – Handset Magnetic Measurement Procedures and Performance Requirements (includes requirements like those in TIA/EIA-504 for desired magnetic signals related to voice and adds criteria for suppression of undesired magnetic noise signals).

11. Halifax, 31 Oct – 3 Nov 2011ICT Accessibility For All GSC16-PLEN-89 ICT Accessibility List of Relevant Standards (cont’d) New standards in development specific to accessibility –TIA-4953, Telecommunications – Telephone Terminal Equipment – Amplified Telephone Measurement Procedures and Performance Requirements (volume control and frequency response requirements for people with mild, moderate, and severe hearing loss; also includes requirements on ringers), –TIA-4965, Telecommunications – Telephone Terminal Equipment – Receive Volume Control Requirements for Digital and Analog Wireline Terminals (fast track standard to be submitted to Federal Communications Commission and Industry Canada for regulatory reference in place of outdated standards now called out). 11

12. Halifax, 31 Oct – 3 Nov 2011ICT Accessibility For All GSC16-PLEN-89 ICT Accessibility List of Relevant Standards (cont’d) Existing standards that include sections on accessibility –TIA-470.110-C, Telecommunications – Telephone Terminal Equipment – Handset Acoustic Performance Requirements for Analog Terminals –TIA-810-B, Telecommunications – Telephone Terminal Equipment – Transmission Requirements for Narrowband Digital Telephones –TIA-920.110-A, Telecommunications – Telephone Terminal Equipment – Transmission Requirements for Wideband Digital Wireline Telephones with Handsets –TIA-TSB-31-D, Telecommunications – Telephone Terminal Equipment – Rationale and Measurement Guidelines for U.S. Network Protection (test methods for HAC and VC) 12

13. Halifax, 31 Oct – 3 Nov 2011ICT Accessibility For All GSC16-PLEN-89 ICT Accessibility Communications and Video Accessibility Act Scope of covered products and services is broad. –Includes Interconnected VoIP service, non-interconnect VoIP service, electronic messaging services, interoperable video conferencing service and equipment used for ACS, such as general purpose hardware with included software that provides users with access to ACS. –For an ACS device or service to be accessible, its various components may each have to support accessibility features and functions. –The end user equipment manufacturer is ultimately responsible for ensuring all components of such equipment are accessible. –Manufacturer not responsible for software independently selected and installed by users or for cloud-based software that users choose to access. 13