Presentation on theme: "Electronic Compass Aligned Performance System"— Presentation transcript:
1 Electronic Compass Aligned Performance System A simple one page strategic planexecuted through an on-line performance management system
2 Electronic Compass Aligned Performance System Every organisation is perfectly aligned to get the results that it does!Let align your organisation to get the results that you want!Electronic Compass Aligned Performance SystemLooking for a simple, effective and affordable strategic planning, implementation and performance management process that aligns all the staff to achieving the vision?Then is the tool for you.is delivered in a two day practical interactive session that produces a one page strategic plan, together with supportive individual performance plans for the next six months and a web based execution system to ensure the process is monitored and results are achieved.Any existing Strategic Plan or Balanced Scorecard can be incorporated into the model with ease.Further to the two day session there are follow up interventions designed around the organisational requirements to keep the focus and performance measures alive. Leaders will be coached on how to keep the plan active and to make adjustments when things change.The people who have to perform create the plans and, as a result, the buy-in and ownership is enhanced.This process is easily cascaded through the organisation from top strategy; to annual team plans; to individual plans and performance criteria. This holistic approach involves all the people in the organisation. It enables them to realise the contribution they are making to the achievement of the vision.In large organisations, key people will be coached on how to facilitate the process through a methodology that is participative and motivating. This allows staff to quickly and effectively contribute to the success of the organisation.OutcomesA common visionImproves executive time managementCreates a clear Strategic Focus at all levels in the organisationFocus on the important issues requiring greatest improvementDevelops an organisational culture based on a collectively created set of valuesGives an understanding of those issues that are critical to the achievement of the visionEach individual has a simple one page performance agreement for the next six monthsEstablishes tactics and actions to support the business goalsEstablishes measurable performance indicatorsEasy to change and adjust as requiredCreates a striking easy to follow planAllows for ownership of the processPeople are involved in the processMotivates and aligns the teamImproved communicationGets resultsThe 4 pillars that is built onSimplicityOwnershipFlexibilityAccountability
3 BackgroundThe process was developed by Clive Howe in 1999 having found that there was a need to simplify strategy and develop a process for easy implementation. He found that many organisations had very comprehensive and complex strategies but there was often a gap between the strategy and the operational implementation of this strategy. The process addressed this gap and people found that they could easily relate to the one page process. We have grown the brand and introduced it to a wide range of organisations. More than 200 organisations in Africa, UK, Europe and Australia, have adopted or used the model in one form or another and this number is growing daily. The reason for this growth is the partner network of accredited facilitators who have access to the material and have been trained to facilitate the system.In July 2002 the book “Simple Solutions to Strategic Success” was published which gives a clear understanding of the elements of the process and its application. Fifteen months after the book was published it went into second print and continues to sell well. A third edition should come out in 2012.In 2004 a second book was published ”Simple Solutions to Balancing Your Life” and this shows how the process can be used to establish a life plan. A third book “Simple Solutions to Effective Marketing” was published in 2005.The model The model covers the main aspects of most strategic plans namely Vision, Values, Critical Success Factors, Key Performance Indicators and Strategic Objectives. It represents a 3 year plan for the organisation. It is set out in a simple way so that one can see how all these align and are measured. The Key Performance Indicators are in the pink arrows on the left of the model and are the dash board measures for the organisation.
4 The compass consists of the Vision, Values and Critical Success Factors. As the word suggests, everything should align and be filtered through the compass. It is important that time is spent creating these and wording them correctly to ensure that they cover all aspect of the organisation.The Strategic Objectives in the yellow section need to be allocated to people within the organisation to ensure that there is somebody responsible for each one.The implementation model sits below this with each member of the leadership team committing to and agreeing on their contribution in the next 6 months. Every individual in the organization can also have a single 6 month plan based on the overall strategic direction.The 6 month individual plans cover the following: Objectives for the next 6 months and the supporting actions and tactics to achieve these. Each objective is also measured and there is space to write up how well they were executed. The 6 month plan also has space to show the big goal that the organisation or department is aiming for within that period. There is a section to write up what personal development is needed during that time to make the individual more effective.The final section of the 6 month plan is there to outline the best practices needed to be a more effective person.All of these can be measured and there is space down the left side of the model to make comments etc. Thus the system is able to be used as a performance process.PERFORMANCE AGREEMENTCRITICAL SUCCESSFACTORSVALUESVISIONObjective Actions & TacticsMeasure Business Performance Personal Development Plan Best PracticesFeedbackThe next two pages are examples of the three year plan and a six month performance plan
5 Develop format for customer forums – Bongani Develop annual training programme based on PDPs – SueRevisit all business processes for efficiencies – ChrisReview investment portfolio – JoeDevelop relationship with branding company -consistency etc. – ChrisEstablish high profile customers –MiltonDevelop the interactive web site – BonganiLink all activities on the web – DaveInvestigate and implement ISO BonganiReferral business = 25%4 forums per yearTo identify, attract, satisfy and retain a sound customer baseINTEGRITYWe will be open,honest & consistent in all client dealings. We will conduct business in an ethical wayCOMMITMENT TO SERVICEWe shall assist our customers promptly, with warmth, patience, and the desire to be helpfulTEAMWORKWe see ourselves not as individuals, but as part of a broader group, working together for the benefit of our stakeholdersPARTNERSHIPSWe will develop a close relationship with strategic partners based on openness and the win/ win conceptCREATIVITYWe are always looking for better innovative ways of doing thingsTo recruit, develop and retain the best talent in the industryClimate survey >75%12 training days per yearTo ensure that all our processes are effective, efficient and simple99.9% up timeTo achieve our financial targetsWe will grow the business while adding value, purpose and wealth to a selected global team15:118ROAM 15%To grow the brand as a trusted process> 2 high profile customers in each country15 mil UK/EuropeTo grow the business in our selected countries50k spendISO AccreditationTo be a sociably and environmentally responsibleBayede Consultants31 May 2011
6 MeasurementDeadlineActions and TacticsObjective2. 09 Dec 20112. Create a monthly process enhancement meetingRevisit all business processes for efficiencies (17 Dec 2011)10 possible clients in each country2. 30 Sep 20112. Set up initial list of prospectsGrow the Africa market (17 Dec 2011)1 new investor1. 30 Jun 20111. ABC investments are very keen to use our systemGrow the European market (17 Dec 2011)1. 30 May 20111. Make final choice of companyDevelop relationship with branding company to ensure consistency etc. (17 Dec 2011)Implementation of Pilot 100%3. 30 Aug 20113. Make appointmentsRe look at business structure to support new strategy (18 Dec 2011)2. 10 Aug 20112. Visit Australia and tie in with MattTrade Mark products in UK and Australia (18 Dec 2011)Performance Target/s: 11 mil PBTComplete assessor accreditationBest Practices:- RevisitTo identify, attract, satisfy and retain a sound customer baseINTEGRITYWe will be open, honest & consistent in all client dealings. We will conduct business in an ethical wayCOMMITMENT TO SERVICEWe shall assist our customers promptly, with warmth, patience, and the desire to be helpful.TEAMWORKWe see ourselves not as individuals, but as part of a broader group, working together for the benefit of our stakeholders.PARTNERSHIPSWe will develop a close relationship with strategic partners based on openness and the win/ win conceptCREATIVITYWe are always looking for better innovative ways of doing thingsTo recruit, develop and retain the best talent in the industryTo ensure that all our processes are effective, efficient and simpleTo achieve our financial targetsWe will be recognised for our total performance offering while adding value, purpose and wealth to a selected global client11.5To grow the brand as a trusted processTo grow the business in our selected countriesTo be a sociably and environmentally responsibleJohn Smith31 May 2011
7 The online tool that is an Execution, Monitoring and Total Performance Management system. “The ability to execute strategy is more important than the strategy itself”- Norton & Kaplan“We have been using successfully for over 4 years and now with the implementation of we have taken our business to a new level”Prince Kofi Amoabeng, CEO UT Bank, Ghana(you can read more about P.K. Amoabeng in the book “Africa’s Greatest Entrepreneurs” by Moky Makura. Forward by Sir Richard Branson)What are the benefits ofAffordable – No software needed as it is web basedSimple to set up and use – No complex training requiredPassword protected per user – Individual ownership of systemWill create one page strategic plans – Easy to understand and work withWill create one page individual plans – Objectives linked to strategic intentAll agreed Objectives, Actions and Tactics are date driven and linked to alerts – Individual reminders of work needed to be completedThe ability for a manager to see at a click the current progress – Can monitor each person in their teamThe ability for the administrator to see the full organisation – View of overall performance at any given timeMonthly tracking of progress on strategic objectives - Focus on strategic ExecutionThe ability to send s to all team members – Instant communicationThe ability to set review dates with reminders for one on one performance reviews – Both parties reminded to complete the reviewEach user can rate themselves on their Best Practices and Personal Development Plans – Track individual performanceThe history of Objectives Achieved, Not Achieved and Not Required – Comprehensive record of work completedAn Account Manager will assist with the best use of the system – Coaching to help your organisationNo capital outlay for the system – Easy budgeting as payment per user is done monthlyA Score Card Performance appraisal system included – Personalised performance managementA Values and behavior element – Individuals behaviors can be matched to organisational valuesA 360º Performance Review Process – Comprehensive feedback from many peopleTotal flexibility of weightings and measures – Ability to suit all organisations and individualsCreation of organograms showing names and titles – Easy to see and understand organisational structureSimple surveys – Measures customer satisfaction per individualClimate survey – Measure staff satisfactionIndividual project objective reports – Monitoring of projects and team performanceDashboard can be set up on the home page – Quick view of current divisional progressMonthly capturing of individual targets set against a score definition- Clear tracking of performanceXRM data base in place – Tracking interventions and progress with clients and suppliersIs the most cost effective and comprehensive performance process available – Value for money
8 The 2 day ec@ps programme This programme deals with the creation of a strategic plan and how to implement the strategies and inculcate the values that have been established. Two days will be spent in a workshop environment creating an overall strategic plan and focusing on the individual plans needed to sustain and achieve the overall vision.Who should attend : All management staff who are involved in planning.The Programme Outline :The objectives and outcomes of the programme.Short presentation aroundExercises to develop creative thinking in preparation for opening the mind.Internal analysis of all aspects of the organisation done using the three C’s model – Concept, Competencies, Commitment – group feedback.External view of the organisation and the environment (Stop, Start and Continue exercise)Developing a 3 year vision for the organisation.A practical exercise that relates to the setting and achieving of a vision.The development of Critical Success Factors from which the strategies and tactics emanate.Creating Key Performance Indicators – measurables and benchmarks.The building of strategic objectives that support the Vision, Values and C.S.Fs.All this work will be documented and captured in the format.The development of a set of values and acceptable behaviours, which will create the culture of the organisation.Much of this should be completed during the first day so that delegates will see the model at the start of the second day.Time will be spent adjusting the content and making changes.Allocation of responsibilities for each Strategic Objective.Creation of individual 6 month plans to support the overall strategic plan.Sharing of these individual plans to gain agreement.The execution process and how this should work.An exercise on planning and strategising will be done.Each delegate will have a hard copy with the overall plan on and the blank for creating their plans.How to communicate and involve other staff with buying in of the Vision.The way forward.Duration: 2 days initially to set up the process and then follow up sessions to ensure that the process is working and results are being measured. Training on the system will also be undertaken.
9 Clients comments:“I love it! gets to the very heart of what Performance Management is all about - Execution”Rex Tomlinson: Deputy CEO Liberty Holdings Limited.“We have been using successfully for over three years and now with the implimentation of we have taken our business to a new level.” Prince Kofi Amoabeng – CEO UT Bank, Ghana“I thoroughly enjoyed and tremendously benefited from your presentation and the hard work you took us through. The process is the most concise, coherent and effective goal-setting procedure I have come across. I will be applying it in many more scenarios than just my business.” Scott Marques- Managing Director, Imtec Sales (Pvt) Ltd.“It’s unusual to find a process that broadly covers all the elements of a business. I would never have believed so much could be achieved in such a short space of time. I can highly recommend the process.” Simon Thomas - Managing Director, GEA Process Technology“...this is the most comprehensive strategy integration plan I have been exposed to” Russel Swarts – CFO, Worldwide African Investment Holdings”Of all the strategic processes I have been exposed to, is the most practical I have seen.”Simon Cleasby - Managing Director, Tongaat Hulett Triangle“I thought I would share some of our achievements with you for October. We broke all records and I firmly believe that this success has been due to the process. So to you many thanks.” Doug Stubbs – Director, Omnia“I wanted to give you some follow-up on DRG Outsourcing’s progression. This year our sales are up 82% over sales for the first six months last year. We have seen growth in the right areas, and much of our success can be traced to our discussions and plans. PRO67 is well on track. Thank you and Regards, Dave.” David White – DRG Outsourcing“The plans have given our area managers a great deal of focus and is aligned with our strategic intent.”Rob Clark - Managing Director, Omnia Speciatities“I couldn’t believe that we could achieve so much in such a short time frame. I really has helped us focus on the critical issues.”Patience Makjadi – Manager, Transnet Housing“We have been using now for 2 years and it has transformed the way we do business”Mark Fitzgerald – Director, Publicis Blueprint -UK
10 The strategy canvas of ec@ps (What differentiates from other strategic processes)A survey conducted by 13 independent consultantsHighOther processesLowPriceComplexityAccountabilityExecution processFlexibilityDrill downTime(duration)Time to produce final documentationOwnershipPerformanceSustainability