1. STEVE WOLOZ & ASSOCIATES INC. MANAGEMENT CONSULTANTS www.swaassoc.com Comment Calculer et Quantifier la Performance et la Productivite des Employees Le 8 septembre 2008 1 Steve Woloz Associates Revision 4.: 09.03.08 4: Calculer et Quantifier Performance et Productivite des Employes

2. Steve Woloz Associates Revision 4.: 09.03.08 2 INTRODUCTION Identification des Participants 1. 1. Votre Nom et Titre 2. 2. Votre Organization 3. 3. Vos Priorites RH 4. 4. Vos Defis RH 4: Calculer et Quantifier Performance et Productivite des Employes

3. Steve Woloz Associates Revision 4.: 09.03.08 3 INTRODUCTION Definition Mots Clefs 1. Calculer 2. Quantifier 3. Performance 4. Productivite 4: Calculer et Quantifier Performance et Productivite des Employes

4. Steve Woloz Associates Revision 4.: 09.03.08 4 Definition : Calculate 4: Calculer et Quantifier Performance et Productivite des Employes

5. Steve Woloz Associates Revision 4.: 09.03.08 5 Definition : Calculate 4: Calculer et Quantifier Performance et Productivite des Employes 1. To perform a mathematical process 2. To predict consequences. 3. To count, depend, or rely on someone or something Published by Houghton Mifflin Company. calculate VerbHoughton Mifflin Company 1.To solve or find out by a mathematical procedure or by reasoning 2. To aim to have a particular effect

6. Steve Woloz Associates Revision 4.: 09.03.08 6 Definition Performance 4: Calculer et Quantifier Performance et Productivite des Employes

7. Steve Woloz Associates Revision 4.: 09.03.08 7 Definition Performance 1. The carrying into execution or action; 2. Achievement; accomplishment; 3. A thing done or carried through; eg performance of an undertaking of a duty. 4. An act; a feat; esp., 4: Calculer et Quantifier Performance et Productivite des Employes

8. Steve Woloz Associates Revision 4.: 09.03.08 8 Definition Productivity 4: Calculer et Quantifier Performance et Productivite des Employes

9. Steve Woloz Associates Revision 4.: 09.03.08 9 Definition Productivity 1. Labour productivity is defined by the OECD to be "the ratio of a volume measure of output to a volume measure of input" OECD Manual: Measuring... en.wikipedia.org/wiki/Labour productivity en.wikipedia.org/wiki/Labour productivity en.wikipedia.org/wiki/Labour productivity 4: Calculer et Quantifier Performance et Productivite des Employes

10. Steve Woloz Associates Revision 4.: 09.03.08 10 Understanding the concept of productivity Stefan Tangen Dept. of Production Engineering The Royal Institute of Technology Understanding the concept of productivity Stefan Tangen Dept. of Production Engineering The Royal Institute of Technology Closely connected to the use and availability of resources. Closely connected to the use and availability of resources. Reduced if a companys resources not properly used or lack of them. Reduced if a companys resources not properly used or lack of them. Linked to the creation of value. Linked to the creation of value. Opposite of productivity is represented by waste, which Opposite of productivity is represented by waste, which must be eliminated in order to improve productivity. must be eliminated in order to improve productivity. Concept de PVA ou VAM Concept de PVA ou VAM http://www.swaassoc.com/vam_notes.pdfhttp://www.swaassoc.com/vam_notes.pdf 4: Calculer et Quantifier Performance et Productivite des Employes

11. Steve Woloz Associates Revision 4.: 09.03.08 11 INTRODUCTION Grande Perspective 1. 1. Pourquoi Calculer et Quantifier performance et productivite 2. 2. Competition Mondiale Concept de Benchmarking Concept de Lamelioration continue 4: Calculer et Quantifier Performance et Productivite des Employes

12. Steve Woloz Associates Revision 4.: 09.03.08 12 Concept Primordial pour RH Augmentation des Valeurs de lentreprise = Toutes les Ressources Alignement sur la Strategie corporative 4: Calculer et Quantifier Performance et Productivite des Employes

13. Steve Woloz Associates Revision 4.: 09.03.08 13 Augmentation Des Ressources 1. 1. Capital 2. 2. Human 3. 3. Time 4. 4. Operations 5. 5. Equipment 6. 6. Batissment 7. 7. Autres 4: Calculer et Quantifier Performance et Productivite des Employes

14. Steve Woloz Associates Revision 4.: 09.03.08 14 Augmentation Des Ressources 1. 1. Capital 1. 1. Calculer 2. 2. Quantifier 4: Calculer et Quantifier Performance et Productivite des Employes

15. Steve Woloz Associates Revision 4.: 09.03.08 15 Augmentation Des Ressources 1. 1. Human 1. 1. Calculer Concept de 360 –Degree Feedback 2. 2. Quantifier 4: Calculer et Quantifier Performance et Productivite des Employes

16. Steve Woloz Associates Revision 4.: 09.03.08 16 What is 360 Degree Feedback ? 360° is jargon for the generic term Multi-rater Feedback, which is a type of assessment instrument that gathers feedback from all those you work with. 360° is jargon for the generic term Multi-rater Feedback, which is a type of assessment instrument that gathers feedback from all those you work with. 4: Calculer et Quantifier Performance et Productivite des Employes.

17. Steve Woloz Associates Revision 4.: 09.03.08 17 Performance Management A Process of : Creating a work environment or setting in which people are enabled to perform to the best of their abilities. 4: Calculer et Quantifier Performance et Productivite des Employes

18. Steve Woloz Associates Revision 4.: 09.03.08 18 Performance Management Process Develop clear job descriptions. Develop clear job descriptions. Select appropriate people with an appropriate selection process. Select appropriate people with an appropriate selection process. Negotiate requirements and accomplishment-based performance standards, outcomes, and measures. Negotiate requirements and accomplishment-based performance standards, outcomes, and measures.s. 4: Calculer et Quantifier Performance et Productivite des Employes

19. Steve Woloz Associates Revision 4.: 09.03.08 19 Performance Management Process Provide effective orientation, education, and training. Provide effective orientation, education, and training. Provide on-going coaching and feedback. Provide on-going coaching and feedback. Conduct quarterly performance development discussions. Conduct quarterly performance development discussions. 4: Calculer et Quantifier Performance et Productivite des Employes

20. Steve Woloz Associates Revision 4.: 09.03.08 20 Performance Management Process Design effective compensation and recognition systems that reward people for their contributions. Design effective compensation and recognition systems that reward people for their contributions. Provide promotional/career development opportunities for staff. Provide promotional/career development opportunities for staff. Assist with exit interviews to understand WHY valued employees leave the organization. Assist with exit interviews to understand WHY valued employees leave the organization. 4: Calculer et Quantifier Performance et Productivite des Employes

21. Steve Woloz Associates Revision 4.: 09.03.08 21 Linkage Performance Management & Productivity 4: Calculer et Quantifier Performance et Productivite des Employes

22. Steve Woloz Associates Revision 4.: 09.03.08 22 Understanding the concept of productivity Stefan Tangen Dept. of Production Engineering The Royal Institute of Technology Understanding the concept of productivity Stefan Tangen Dept. of Production Engineering The Royal Institute of Technology Closely connected to the use and availability of resources. Closely connected to the use and availability of resources. Reduced if a companys resources not properly used or lack of them. Reduced if a companys resources not properly used or lack of them. Linked to the creation of value. Linked to the creation of value. Opposite of productivity is represented by waste, which Opposite of productivity is represented by waste, which must be eliminated in order to improve productivity. must be eliminated in order to improve productivity. Concept de PVA ou VAM Concept de PVA ou VAM http://www.swaassoc.com/vam_notes.pdfhttp://www.swaassoc.com/vam_notes.pdf 4: Calculer et Quantifier Performance et Productivite des Employes

23. Steve Woloz Associates Revision 4.: 09.03.08 23 Dynamics of Productivity Improvements caused when 1. ? Output and input increases, but the increase in input is proportionally less than the increase in output. 2. ? Output increases while input stays the same. 3. ? Output increases while input is reduced. 4. ? Output stays the same while input decreases. 5. ? Output decreases while input decreases even more. 4: Calculer et Quantifier Performance et Productivite des Employes

24. Steve Woloz Associates Revision 4.: 09.03.08 24 Augmentation Des Ressources 1. 1. Time 1. 1. Calculer 2. 2. Quantifier 4: Calculer et Quantifier Performance et Productivite des Employes

25. Steve Woloz Associates Revision 4.: 09.03.08 25 Augmentation Des Ressources 1. 1. Operations 1. 1. Calculer 2. 2. Quantifier 4: Calculer et Quantifier Performance et Productivite des Employes

26. Steve Woloz Associates Revision 4.: 09.03.08 26 Augmentation Des Ressources 1. 1. Equipment: Optimization Scheduling Training Maintenance 1. 1. Calculer 2. 2. Quantifier 4: Calculer et Quantifier Performance et Productivite des Employes

27. Steve Woloz Associates Revision 4.: 09.03.08 27 Augmentation Des Ressources 1. 1. Batissement Utilization Maintenance Opportunity Cost 1. 1. Calculer 2. 2. Quantifier 4: Calculer et Quantifier Performance et Productivite des Employes

28. Steve Woloz Associates Revision 4.: 09.03.08 28 Augmentation Des Ressources 1. 1. Autres 1. 1. Calculer 2. 2. Quantifier 4: Calculer et Quantifier Performance et Productivite des Employes

29. Steve Woloz Associates Revision 4.: 09.03.08 29 Les Meilleures Pratiques de de Documentation de Donnees 1. 1. Seminar # 3: 2. 2. Meilleurs pratiques danalyse; collecte, et de documentation de donnees RH 4: Calculer et Quantifier Performance et Productivite des Employes

30. Steve Woloz Associates Revision 4.: 09.03.08 30 Subventions gouvernementales Aide et soutien aux entreprises Emploi-Québec MDEIE 2: Formalizer et Verifier Process RH

31. Steve Woloz Associates Revision #2 31 Government Grants Provincial : MDEIE HOME PAGE (9) HOME PAGE (9) HOME PAGE HOME PAGE Ministère du Développement économique, de lInnovation et de l... Ministère du Développement économique, de lInnovation et de l... Ministère du Développement économique, de lInnovation et de l... Ministère du Développement économique, de lInnovation et de l... Ministry for Economic Development, supporting economic and regional development and research to enable local communities to take responsibility for their... Ministry for Economic Development, supporting economic and regional development and research to enable local communities to take responsibility for their...

32. Steve Woloz Associates Revision 4.: 09.03.08 32 Government Grants Emploi Quebec SERVICES AUX ENTREPRISES ( SERVICES AUX ENTREPRISES ( SERVICES AUX ENTREPRISES SERVICES AUX ENTREPRISES

33. Steve Woloz Associates Revision 4.: 09.03.08 33 EMPLOI QUEBEC H R GRANTS 25 % - 50 % GRANTS RE PROFESIONAL FEES 25 % - 50 % GRANTS RE PROFESIONAL FEES Recruitment ; Pre Employment Testing And Selection Job Training including Train the Trainer How to Train Management Coaching and Mentoring Job Descriptions Performance Evaluation and Compensation Systems Employee Handbooks

34. Steve Woloz Associates Revision 4.: 09.03.08 34 EMPLOI QUEBEC Manpower Assistance Programs Manpower Assistance Programs Employer Services Employer Services Employer Services Employer Services Apprentice On the Job Training ( tax credit )Apprentice On the Job Training ( $ Amount Decided case by case with EQ Counsellor ) Wage Subsidy ProgramsWage Subsidy Programs PRIIME Program Special CircumstancesPRIIME Program Special Circumstances Program for Immigrants and Visible Minorities Immigrant Hardship / Difficulty to Enter Job Market Mental or Emotional Difficulty ( grants up to 75 % of salary : ( variable time case by case) Private / semi private Placement Agencies ( eg. JEM )

35. STEVE WOLOZ & ASSOCIATES INC. MANAGEMENT CONSULTANTS 35 Steve Woloz Associates Revision 4.: 09.03.08 4: Calculer et Quantifier Performance et Productivite des Employes