1. WaSH and Voucher systems: Hygiene and Water trucking vouchers -WaSH project in Lebanon-
Dalia Mikdashi_PHP TL_Lebanon
06 March 2015

2. Background Information
Intervention
WASH, Winterization and Protection Project for
Refugees Fleeing Syria Living in Bekka, Lebanon
Funded by DFID for 18 months
Objective of the intervention
Address the immediate WASH needs of Syrian refugees through activities such as improved provision of potable water, sanitation, and hygiene;
Syrian refugee in targeted areas receive winterisation support;
Address protection threats and risks experienced by refugees and members of host communities.
Beneficiaries
Syrian refugees living in Informal Settlements (ISs) in North Bekaa, Lebanon

3. Priority needs for WASH
Rapid needs assessment + FGD + community consultations with refugees living in ISs showed that basic water and sanitation needs are not met and hygenic situation needs a drastic intervention. Specific needs were: Provision of water in adequate quantity and quality Construction of WaSH infrastructure (latrines, bathing shelters) Distribution of hygiene items and other NFIs to improve personal, menstrual, domestic, and environmental hygiene Hygiene promotion activities

4. Distribution of hygiene kits/vouchers

5. Distribution of Hygiene kits/vouchers
Distribution of hygiene kits/vouchers twice over the course of 18 months
3500 households (of which 625 households will be host community households)

6. Distribution of Hygiene kits/ vouchers - Decision making process-
Initial approach:
Distribution of hygiene kits
Evaluations & hygiene item assessments
Modified approach: Distribution of hygiene vouchers
Needs assessment
FGDs
Decision to provide hygiene kits
Phase 1: Distribution period
Phase 2: Exchange period
Phase 3: Post exchange period

7. Hygiene Kit Assessment Results
Exit interviews
FGD with men and women
Interviews with hygiene providers
Needs of disabled, elderly and men not addressed with the kit
Desire to chose on items to fit household needs
Supply readily available
Change modality: Voucher distribution

8. Photo 1: Hygiene voucher
Photo 3: Distribution process – information sharing
Photo 3: Distribution process
– Siganture-
Photo 2: List of hygiene items
that could be exchanged with the vouchers

9. Distribution of Hygiene kits/vouchers Integration with protection
Voucher modality tends to reduce the tension between the host and the refugees
Safe access to the suppliers (mobility)
Protection of the identities of the beneficiaries
No conflict over the service (same criteria for distribution to all – blanket coverage)
Protect the right of the beneficiaries by providing instruction, price display, and receipts

10. Water Trucking

11. Water Trucking - Decision making process-
First approach:
Distribution of water directly by truckers
Second approach:
Distribution of water trucking vouchers
- Pilot testing phase-
Third approach:

12. Water Trucking – Decision making process-
Initial Approach
Second approach
Modified approach
Objective
Distribution of water directly by truckers to meet water needs (quantity & quality)
Distribution of water trucking vouchers
- Pilot testing phase-
Involvement
Local Partner, PHE staff and truckers
- Oxfam staff & refugees, no partner
- Oxfam staff & refugees
Process
Water trucker fill any water storage container once per week.
No discussion with community
No analysis of water truckers
No assessment of water containers
Poor monitoring
Assessment of water truckers in each area with full participation of the focal points
Selection of a group of water truckers in a cluster of areas– suggestion given by refugees and adopted by program staff
Decision for the beneficiaries to call any trucker of their choice
- Use of a water trucking voucher
- Vouchers have codes, instructions, complaint hotline.
- Each voucher is worth 1000m3.
- Distribute water tanks (1000 m3) to each families.
Agreed which area was covered by which trucker
Presence of a rotating WaSH monitor
Monitoring to include phone call, visits, focal points and regular meetings with truckers and beneficiaries
Challenges/Results
Abusive behaviour by the trucker 
-Inadequate water containers
-Partner org capacity low and poorly trained
-Stop water trucking
-Assessed truckers
-Spoke with beneficiaries
-> Start voucher system
Confused refugees because voucher did not include: 1-instructions , 2- complain hotline
- Conflict between some water truckers refugees and water truckers over the quantity of trucked water
Refugees are equipped to receive water and have choice as to when it comes, they have clear instructions
Truckers are given clear parameters to cut down on abusive behaviour
Complaints line active and responsive

13. Photo 5: water trucker
Photo 6: Distribution of water vouchers

14. Water Trucking Vouchers - Integration with protection-
Access of information: quantity of water, guideline to receive water, etc...
Reduced contact with the water truckers
Reduced tension and conflicts over water between truckers and refugees, and refugees themselves
Improved referral systems (incentives for focal points to call and presence of a hotline)

15. THANK YOU!