1. Text 1 July, 2010 DCMS: Training Manual Consumer Portal

2. 24 May 2015 2 DCMS Web Application Consumer Portal Training Manual

3. 24 May 2015 3 Introduction DCMS is a system, demanded by HPCL to remain leader in the LPG industry of India. This manual makes the user acquainted with the use of Consumer Portal of the DCMS Web Application.

4. 24 May 2015 4 Purpose This manual guides the Consumer of HPCL to use the online Consumer Portal. Intended Audience Consumers of HP Gas

5. 24 May 2015 5 Organization of the Manual Section/Chapter NameShort Description Accessing the Consumer PortalHow to open the login page Signing Up as a VisitorNon Consumer Sign Up – Registration Request Log In as a VisitorNon Consumer login to the Portal Signing Up as a ConsumerSigning Up as an existing Consumer of HPCL Log In as a ConsumerConsumer Login to the Portal

6. 24 May 2015 Online Consumer Portal Consumer Portal is an online support system available to the Consumers of HPCL. 1.To avail the service, one has to Sign Up to the Online Consumer Portal and obtain a Login Id and Password for the Portal. 2.To Sign Up or Log In, one has to enter the following URL into the address bar of the Internet Explorer, Mozilla Firefox or any other like Internet Browser: http:// /ConsumerPortal/index.aspx

7. 24 May 2015 Log In / Sign Up screen… Login section Existing User Sign Up New User Sign Up

8. 24 May 2015 Visitor / New User Sign Up 1.Click on New User Sign Up on the Log in / Sign up screen. 2.The User Creation screen opens. 3. Provide the requisite information in the Login Information and User Information section. Enter the Login Id and Password according to the guidelines given below the respective fields. 4. In the Security Profile section, choose two Hint Questions from the dropdown for Resetting Password and provide proper answers. 5. In the Validation Text section, enter the Validation Text as shown on the screen.

9. 24 May 2015 User Creation screen… Create User

10. 24 May 2015 6.Click on the Create User button to complete the operation. 7.A screen appears confirming success in creation of the Login Id and prompts the user to click on the link emailed to his primary email id to activate the account. 8.Click on Back button in the User Creation screen to go back to the previous page. Visitor / New User Sign Up (Contd.)

11. 24 May 2015 User creation success confirmation screen…

12. 24 May 2015 Login as a Visitor / New User 1.After activating the account, go back to the Login screen and enter your Login Id and Password in the Login section. 2.Click on the Log In button.

13. 24 May 2015 Logging In… Login section

14. 24 May 2015 Login as a Visitor / New User (Contd.) 3.After successful Login, the Consumer Portal Home screen opens. 4. Since the Consumer Portal that you have now signed in to is the Visitors Version, it has very limited functionalities. 5. The Consumer Services option includes Consumer Information link. 6. In the My Zone section, it offers three screens i.e. Security Question Setup, Update Profile and Password Management which will be discussed in details in the consumer version of the Portal. 7. To enter the information go to “Click here to complete your Registration” hyperlink.

15. 24 May 2015 First screen after successful Login…

16. 24 May 2015 8.Clicking on the “Click here to complete your Registration” opens the following New Consumer Registration screen. 9.Select the Distributor under whom you want to register through hierarchical search using the Zone, Region, Sales Area and Distributor fields. 10.After selecting the Distributor, the screen expands. Click on the marked Show Distributor Info link to view the information regarding the distributor. Login as a Visitor / New User (Contd.)

17. 24 May 2015 New Consumer Registration screen…

18. 24 May 2015 11. Fill up the Consumer Information and Other Information sections with the required information. Fields marked with red asterisk are mandatory to be filled. 12. In the Type of Connection field, select New if you want to register for new single cylinder connection and select DBC if you want to register for a new connection with an additional cylinder. 13. Provide requisite Identity Proof and upload a photograph of the specified File Format. 14. Click on Save to save the operation. Else click on Back to go back to the last screen. 15. Success of the operation is acknowledged by a success confirmation screen. Login as a Visitor / New User (Contd.)

19. 24 May 2015 New Consumer Registration screen (Contd.)… Save

20. 24 May 2015 New Consumer Registration success confirmation…

21. 24 May 2015 At the Distributor’s… 16. Once the registration is complete, Registration Request is sent to the distributor through synchronization. 17. This request is visible to the distributor in the Notification screen of the DCMS Windows Application. 18. The distributor will accept the request, do the necessary verification, generate an allotment letter, acknowledge the response to the allotment letter and generate SV (Subscription Voucher). 19. In the SV Generation step, a Consumer No. will be generated which you have to collect from the distributor. 20. With the Consumer No. at hand, you are ready for the second step of registration, i.e. Signing up as an Existing Consumer.

22. 24 May 2015 Sign Up as an Exiting Consumer 1. This Sign Up is available for existing HPCL Consumers (Users who have a unique HPCL Consumer No.) only. 2. This might include two cases: Consumers who have been using an HPCL connection in the past, but now wish to use the online facilities. New Users who had earlier registered as Visitors and now have completed the registration process and have a valid Consumer No. 3. Click on the Sign Up option under Existing User Sign Up in the Log In / Sign Up screen. The Existing User Sign Up screen opens.

23. 24 May 2015 Log In / Sign UP screen… Existing Consumer Sign Up

24. 24 May 2015 4.Provide your Consumer No. and select your Distributor in the Existing Consumer Sign Up screen. 5.Click Next to complete you registration. 6.The New User Sign Up screen opens as in the case of the Signing Up as a Visitor Sign Up as an Exiting Consumer (Contd.)

25. 24 May 2015 Existing Consumer Sign Up screen… Consumer Number Next

26. 24 May 2015 7. Provide the requisite information in the Login Information and User Information section. 8. Enter the Login Id and Password according to the guidelines given below the respective fields. 9. In the Security Profile section, choose two Hint Questions from the dropdown for Resetting Password and provide proper answers. 10.In the Validation Text section, enter the Validation Text as shown on the screen. Sign Up as an Exiting Consumer (Contd.)

27. 24 May 2015 User Creation screen… Create User

28. 24 May 2015 11. Click on the Create User button to complete the operation. 12. A screen appears confirming success in creation of the Login Id and prompts the user to click on the link emailed to his primary email id to activate the account. 13. Click on Back button in the User Creation screen to go back to the previous page. Sign Up as an Exiting Consumer (Contd.)

29. 24 May 2015 User creation success confirmation screen…

30. 24 May 2015 Sign Up as an Exiting Consumer (Contd.) 14. If, however, the Consumer tries to Sign Up again with the same Consumer No. then he is restricted from doing so with a message being displayed.

31. 24 May 2015 User creation using repeated Consumer No. prohibition message…

32. 24 May 2015 After Signing Up as an Existing Consumer or Updating your New User Account to a Consumer Account, you can Log In to the Consumer Portal in the same way as described in the “Login as a Visitor / Non Consumer” section and make use of all its features. We will take on the features available at the Consumer Portal in the next section. Sign Up as an Exiting Consumer (Contd.)

33. 24 May 2015 Consumer Portal Home 1.This is the first screen to be displayed whenever the user logs in to his account by giving valid Login Id and Password. 2.This screen displays the Refill Delivery History of the consumer in a table using columns Order Ref No, Order Date, Cash Memo No, Cash Memo Date, Delivery Date and Delivery Status. This screen also displays the Distributor Details.

34. 24 May 2015 Consumer Portal Home screen…

35. 24 May 2015 Consumer Information This screen displays User Information in the following three sections: 1. General Information: The message in this screen varies from time to time and provides updates regarding the user account. Like in the above screen it reads “You have already requested for a DBC connection or registered yourself for DBC. Please wait for approval from distributor end.” 2. Consumer Information: This section displays the details of the Consumer. 3. Distributor Details: This section displays the details of the Distributor that the Consumer is registered under.

36. 24 May 2015 Consumer Information screen…

37. 24 May 2015 Apply For Transfer Within City 1.Clicking on the Apply For Transfer Within City, the eCTA-OUT screen opens. This screen enables the user to apply for a transfer within the same city. 2.This screen displays the details of the Consumer in the Consumer Information section. 3.In the Transfer Location section, the user is asked to specify the details of the new location. Select the State, City and Distributor under whom you want to be shifted. Provide Remarks, if any. 4. Click on Save to save the operation. 5. Click on Back at any point of time to go back to the previous screen.

38. 24 May 2015 eCTA - OUT screen… Save

39. 24 May 2015 Apply For Transfer Within City (Contd.) However you cannot apply for a CTA-OUT if you have a refill booking pending against your account. In such a case, an error message is displayed.

40. 24 May 2015 eCTA - OUT screen with the Error message displayed… Error Message

41. 24 May 2015 Refill Booking 1.On this screen, before being able to book a Refill Order, you have to enter a Validation Text as shown on the screen and click on the Proceed to Refill Booking link. 2.If one Refill Booking Order is pending against this Consumer Number, then the refill booking is obstructed and a message is displayed on the screen. 3.Clicking on the “Click Here to View booking done earlier” link displays the Refill Booking Delivery History.

42. 24 May 2015 Order Booking screen with “One Order Pending” message… Error Message

43. 24 May 2015 Refill Booking (Contd.) 4.If no booking exists, a refill is booked and confirmed. 5.One can view the details of the order booked in the Refill Order Booking History screen.

44. 24 May 2015 Order Booking screen with success message… Success Message

45. 24 May 2015 Booking History 1.This screen displays the details in a Refill Booking Delivery History table with information regarding Order No, Order Date, Cash Memo No, Cash Memo Date, Delivery Date and Delivery Status for each Order. 2.Click on Back to go back to the previous screen.

46. 24 May 2015 Booking History screen… Back

47. 24 May 2015 Register Complaint 1.This screen is used to report any sort of complaint. 2.Select the proper Complaint Category and Complaint Type from their respective drop downs. 3.Provide Complaint Description in less than 1024 characters. 4.Click on Save to save the Complaint.

48. 24 May 2015 Register Complaint screen… Save

49. 24 May 2015 Track Your Complaint 1.This screen is used to track the status of complaints reported in the past. 2. Complaints can be searched on the database on the basis of Complaint Status or From Date and To Date or both. 3. After providing the criteria, click on Search. The results get displayed in a Complaint Details table. 4. Click on View in each row of the table to view the details of the Complaint on a View Complaint

50. 24 May 2015 Track Your Complaint screen with Search results… ClearSearch

51. 24 May 2015 View Complaint Details screen… Back

52. 24 May 2015 5.Click on Add Feedback on the View Complaint screen to provide Remarks, if required. 6.Click on Save to save the changes (if any) made to this screen. 7.Click Back to go back to the Search Complaint screen. 8.On the Search Complaint screen, Click on Clear to refresh the fields for another search. Track Your Complaint (Contd.)

53. 24 May 2015 Security Question Setup 1.This screen is used to reset the Security Questions and their Answers provided during the Sign Up. 2.Select the Hint Questions 1 or Hint Questions 2 or both as required and provide necessary answers. 3.Click on Save to save the changes. 4.Click on Back to go back to the previous screen.

54. 24 May 2015 Security Question Setup screen… Question 2 Question 1 Answer 1 Answer 2 Back

55. 24 May 2015 Update Profile 1.This screen allows the user to update certain Profile Information. 2.The updatable fields are land Line No, Mobile No and Email Id. 3.Click on Update to save the changes. 4.Click on Back to go to the previous screen.

56. 24 May 2015 Update Profile screen… Update

57. 24 May 2015 Password Management 1.This screen allows the User to reset his Login Password. 2.Provide a New Password that will confirm to the following criteria: At least One Lower Case Character At least One Upper Case Character At least One Numeric Digit At least One Special Character 8 Characters in length (Max 16 Characters) 3.Confirm the Password in the Confirm Password field. Click on Update to save the changes. Click on Back to go back to the previous screen.

58. 24 May 2015 Password Management screen… Update

59. 24 May 2015 59 Thank You