1. Beyond Business Continuity And Disaster Recovery The Paradigm Shift Mardecia Bell Ann Harris

2. History/Timeline 1997 Initiated with the administrative environment Mainframe environment recovery test 1999 Y2K - Business Continuity concept Acquired central repository software (LDRPS) 2001 Scheduled annual Mainframe recovery test Included communications & academic environment 2002Expanded to include Enterprise Business Continuity/Disaster Recovery Planning 2004Successful DR test of ERP systems 2005Co-processing of production services began in Data Center II 2005DR Unit created – restructured to Organizational Resilience in 2006

3. Organizational Resilience Unit The OR Unit was established to close the gaps in the Capability Maturity Model by using: Industry standards and best practices Auditing processes for resiliency Promoting policies, rules and regulations

4. Business Resiliency Resiliency is an enterprise-wide state of readiness including people, processes, information, facilities, and third-parties as well as technology to cope effectively with potentially disruptive events. (Financial Services Technology Consortium)

5. Business Resiliency Cont.’d It is an enterprise's capability to respond rapidly to unforeseen change, even chaotic disruption. It is the ability to bounce back — and, in fact, to bounce forward — with speed, grace, determination and precision. (Gartner Research “The Five Principles of Organizational Resilience”)

6. The Paradigm Shift Disaster Recovery –Static in nature –Slow and dogmatic –Reactionary –Stationary work dependencies Organizational Resilience –Flexible –Rapid response –High state of readiness –Mobile work environments

7. Layers of Organizational Resilience

8. The Layers of Organizational Resilience Strategy and Vision –What are the concerns? –What is the future direction/roadmap? –What does this mean for me? –What are the expected service levels?

9. The Layers of Organizational Resilience Organization –Who should I turn to for help? –[Someone] should know about this? –Documented roles, responsibilities, accountability

10. The Layers of Organizational Resilience Processes –Who knows how/why it was done that way? –Where is that manual??? –What if the change happened here? –Do we have identified alternatives?

11. The Layers of Organizational Resilience Applications and Data –Is the data secure/stable? –Is the application accessible remotely? –Is the application/data changed becoming unusable? –What’s the tolerance level in the event of a disruption? –Backups…

12. The Layers of Organizational Resilience Technology –Is there a better way? Cheaper Safer More secure Market advised –Have threats or potential impacts changed? –Redundancy/Failover

13. Illustration of Various DR Deployments  Fault-tolerant cluster (file and print services) A Production B Configuration B Production A Configuration B Production A Production  Distributed deployment (hosted systems) A Production A Development A Production  Co-processing and load-balancing (ERP) A Production  Data replication (mainframe) Server Data Server Data Server Data

14. Enterprise Resource Planning (ERP) Deployment DC II  Financial System (Version 8.4)  Human Resources (Version 8.8)  Student Information System (v8.9 under development) DC I Web Server DB Server Application Server Batch Server Campus Users Web Server Application Server Batch Server Web Server Application Server Web Server Application Server Batch Server DB Server Batch Server Data Storage Area Network

15. Summary and Future Steps DC II Hosted systems Infrastructure Data Storage Area Network Active Directory / Windows Novell Directory Services / Novell Citrix ERP Web ERP Batch ERP Application Data Backup/vaulting ERP DB Server DC I Hosted systems Infrastructure Data Storage Area Network Back up/vaulting Active Directory / Windows Novell Directory Services / Novell Citrix ERP Web ERP Batch ERP DB Server ERP Application Development Server Mainframe Server Email/Calendar Anti-SPAM File/Print, User Home Web Server Database Server Development Server Mainframe Server Web Server Database Server Data Storage Area Network Data Email/Calendar Anti-SPAM File/Print, User Home

16. The Layers of Organizational Resilience Facilities –What if I can’t get to my PC? Can you perform your critical tasks remotely? Are your critical applications hosted or local to your PC? –What if I can’t get to my office? Are critical files accessible remotely? –Manuals –Procedures

17. Capability Maturity Model

18. Business Impact Analysis and Risk Summary Workshop Session I Network failure Fire (in data centers and/or offices) –Inability to access data centers and/or offices Extreme weather conditions Human errors Theft or malicious activities Lack of staff resources Corrupt data Vaulting damage or errors Regional disasters Flooding of datacenters and/or offices Main Distribution Frame (MDF) fire and/or flood Lack of equipment Third-party network failure (i.e. RoadRunner down) Hardware Failure Software Failure Network breaks (fiber and cable damage) Physical access of data centers (keys, card readers) Access to data in an emergency (maintenance of ACL's) Security documentation

19. OR Resilience Chart Threat Assessment Strategy and VisionOrganizationProcessesApplications and Data TechnologyFacilities Lack of uniform visionLack of staff resources Human ErrorsSoftware Failure Network Failure/ Breaks Fire Defined SLALack of Communication Lack of Documentation Corrupt DataHardware Failure Extreme Weather Customer ValueVaulting damage Errors Lack of equipment Physical Access & Security Authentication During incident 3 rd Party Failure Data/TeleCom Regional disasters Flooding Theft/ Malicious Activities Access

20. Organizational Resiliency The next step in DR/Business Continuity To incorporate readiness and contingency in daily operations To be ready to address any type of disruption at all times

21. Contact Ann S. Harris Assistant Director NC State University RMIS Organizational Resilience 919-515-9228 ann_harris@ncsu.edu