1. HOSP210 : Business of Tourism On the Right Track Library Research Skills & Resources Michelle Ward, January 2007 Okanagan College Penticton, Library www.okanagan.bc.ca/library

2. Getting Started ! Defining your topic, approach Identifying keywords Library Website … Next step! Library Website www.okanagan.bc.ca/library Example: Business of Ecotourism ecotourism eco-tourism ecotravel ecofriendly travel nature tourism adventure tourism sustainable tourism / travel alpine / marine ecotourism tourism and environment Canada North America British Columbia Okanagan Names of ecofriendly resorts/places eg. Lake O’Hara Lodge, Yoho National Park case studies business strategy planning management economic aspects legislation/ regulation certification best practices

3. Searching Library Catalogue Library Catalogue

4. Searching Library Catalogue Keyword Relevance Search

5. Searching Library Catalogue Downloadable report from catalogue link Request items not held at local campus

6. Searching Library Catalogue Subject Browse search

7. Searching Library Catalogue

8. Searching UBCO Library Catalogue Look for main Catalogue link

9. Find Articles Why journal articles are preferred, rather than websites or webpages ? Academic/scholarly journals contain articles written by scholars (professors, researchers, experts), and critiqued by other scholars, before publication. Content fairly complex a short abstract or summary at the beginning & a bibliography or list of works cited at the end. usually no advertising & generally available by subscription only Example - Journal of Canadian Studies Magazines/popular journals are intended for the general public are available by subscription or on news stands. Articles may be written by people with some in-depth knowledge of a topic, by professional writers who have done some background research, or by reporters with no previous knowledge of the subject. Examples - Maclean's Time British Columbia Magazine online databases OC Library subscribes to online journals & indexes of journal articles in the form of online databases. Library Web Page links to many online databases using the internet.

10. Library Website Find Articles Back to Library Website ! www.okanagan.bc.ca/library www.okanagan.bc.ca/library Click Find Articles link Select Business Online ResourcesBusiness Online Resources Best databases are  Hospitality & Tourism Complete  CBCA (Canadian Business & Current Affairs) Complete  CPI.Q Canadian Periodical Index  Canadian Newsstand  Business Source Premier  Academic Search Premier ! try out all those keywords, try different combinations full-text[PDF] Where can I get this … ? ! watch for full-text[PDF] and Where can I get this … ?

11. Find Articles Search in Article Databases for Business

12. Find Articles Hospitality & Tourism Complete database Full Text available online Example 1:

13. Find Articles Where can I get this Article to be obtained from Interlibrary loan Example 2:

14. Special Reference Resources …. Library Webpage – Research  Online Reference Sources Canadian Encyclopedia [online] Encyclopedia of British Columbia [online] Oxford Reference Online [online] Other Special in-Library Resources: Local Area Files = local newspaper clippings Search by subject on Library Voyager Catalogue, located in cabinets Example subject folders – Tourist trade – British Columbia – Okanagan Valley / Penticton / Okanagan-Similkameen Ecotourism Recreation areas Hotels Resort names eg. Apex Mountain Tip! For local papers eg.Kelowna Capital News, Penticton Western News, Morning Star (Vernon), Summerland Review, Similkameen Spotlight (Princeton), search & find full-text from 2004 onwards, using Canadian Newsstand database

15. Statistics Library Webpage – Research  Data & StatisticsResearch  Data & Statistics Library licensed access to BC Stats downloadable statistical bulletins

16. Statistics BC Regional Stats and Trend reports

17. Statistics Library licensed access to Statistics Canada downloadable publications

18. Statistics Tourism Statistics websites:  Statistics Canada homepage (public access) Statistics Canada homepage Stats by subject  Travel & tourism>  BC Stats (public access) use A-Z subject  Tourism BC Stats Tourism Sector Monitor reports  Canadian Tourism Commission Canadian Tourism Commission  Tourism BC Tourism BC Tourism indicators Provincial tourism statistics; regional research & profiles Example for South Thompson-OkanaganSouth Thompson-Okanagan

19. Web Sites for Tourism Regulatory / Policy Agencies World Tourism Organization Canadian Tourism Commission Parks Canada, Canadian Heritage ….Parks CanadaCanadian Heritage Tourism BC (BC Ministry of Tourism, Sports and the Arts)Tourism BC BC Ministry of Tourism, Sports and the Arts) BC 2010 Olympics (BC Ministry of Economic Development) Research Associations Rene Waksberg’s Tourism Research links Industry Associations World Travel & Tourism Association Tourism Industry Association of Canada Council of Tourism Associations of BC Canadian Sport Tourism Alliance Aboriginal Tourism Association of BC BC Wilderness Tourism AssociationAboriginal Tourism Association of BCBC Wilderness Tourism Association Others Lonely Planet Fodor’sLonely PlanetFodor’s Google Scholar [use with caution – source of scholarly articles]Google Scholar

20. Acknowledge & Cite ! Keep Records of your Sources … References Books & chapters in books: Authors, book & chapter Titles, Publishers/Producers, Place & Date of Publication … Journal Articles: Article authors, titles; Journal/newspaper/magazine Titles Volume, Issue & Page numbers … When sourced in online journals or library databases or websites or webpages add: Library Database/Online Journal/Webpage names & urls Retrieval dates

21. Styles for Business Writing APA Style

22. Book Fennell, D. A. (2003). Ecotourism: An introduction. New York: Routledge. Journal Article Vlesides, M. (2006). Green Lodges. British Columbia Magazine, 48(3), 42-53. When Article is retrieved from a Library Database Add : name of Library database accessed and date retrieved Nepal, S. K., & Reid, R. E. (2004). Indigenous ecotourism in central British Columbia. Journal of Ecotourism, 3, 173-194. Retrieved January 17, 2007, from Hospitality & Tourism Complete database

23. APA Style Web sites Statistics Canada document retrieved from Internet Statistics Canada. (2001). Tourism statistical digest, 2001 (No. 87-403-XIE). Ottawa, Ontario: Author. Retrieved January 17, 2007, from http://dsp-psd.communication.gc.ca.ezproxy.ouc.bc.ca/Collection-R/Statcan/87- 403-XIE/0019987-403-XIE.pdf Government / Corporate Websites Tourism British Columbia Research Services (2005, January).Characteristics of the commercial nature-based tourism industry in British Columbia. Victoria, B.C.: Author. Retrieved January 17, 2007, from http://www.tourism.bc.ca/PDF/Characteristics%20of%20Commercial%20Nature- Based%20Tourism.pdf http://www.tourism.bc.ca/PDF/Characteristics%20of%20Commercial%20Nature- Based%20Tourism.pdf Green Globe (2006). Home page. Retrieved January 17, 2007, from http://www.greenglobe.org/

24. Need help ? Come to Library Reference Desk Librarians – Anne Cossentine, Michelle Ward Ask Us / AskAway (email/chat reference help) from library webpage