1. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) Department of Defense Travel Assistance Center (TAC) & Travel Explorer (TraX)

2. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) Topic: Travel Assistance Center (TAC) and Travel Explorer (TraX) Target Audience:Anyone involved in DoD travel Time: Approximately 45 minutes Pre-Requisites: None 2 T-106 CLASS OVERVIEW

3. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) DTS TRAINING & RESOURCE CENTER 3 TO ACCESS DTS RESOURCES: www.defensetravel.dod.mil

4. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) DoD Travel Assistance Center: TraX Create a Passport account Login to TraX Trip Planning Tools DoD Travel Messages Travel Assistance (TAC) Training Registration Training Resources

5. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) HOW DO I GET CREDIT FOR ATTENDING? 5 Helen Smith/DTMO Enter Room 1.Register for class 2.Link to class via email 3. Check GUEST 4. Enter Name** **First Name + Last Name + Service/Agency Initials Login MUST MATCH registration info in TraX 5. Print certificate under My Completed tab in TraX ( 1-3 weeks after class)

6. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) TRAINING OBJECTIVES Local Travel Support Travel Assistance Center (TAC) Travel Explorer (TraX) –Registration and Log In –Creating a TAC Ticket –Knowledge Center –Training Center –Trip Tools 6

7. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) Local level support should always be first resort –Experts on local business rules –Most efficient means of problem resolution Options for local support –Local help desk –Defense Travel Administrator (DTA) –Office travel experts –Travel community / peers 7 LOCAL SUPPORT OPTIONS

8. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) 8 LOCATING TAC

9. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) LOCAL SUPPORT 9

10. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) TAC OVERVIEW Operates from Chesapeake, VA Available to all DoD travelers –Hours: 24/7 including federal holidays –Online via TraX –Phone numbers and instructions on DTMO website (Travel Assistance screen) Outreach Calls held twice per month –Schedule, topics, and dial-in information available via announcements in TraX 10

11. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) TAC OPERATIONS Analysts are trained to provide most current and complete travel information Supported by four teams of trained analysts with working knowledge of specific travel-related topics –General Team –Finance Team –CTO Team –Technical Team 11

12. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) TAC General Team Customers’ first point of contact Research and route electronic tickets to other teams DTS document and system errors TAC Finance Team Centrally-Billed Accounts Debt Management Accounting rejects Financial partner systems TAC CTO Team Passenger Name Record Document routing Reservations Global Distribution Systems o Sabre, Apollo, Worldspan TAC Technical Team System design System performance DTS access 12 HOW TAC TEAMS ARE FOCUSED

13. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) TRAVEL EXPLORER Interactive website where registered users of any role can: Open and monitor progress of TAC tickets Access helpful links, user guides, and FAQs Access training resources and actual training: –Demonstrations –Web-based training classes –Distance learning webinars –Instructor-led (classroom) materials Use trip tools –Trip Calculator –Maps –Location Reports 13

14. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) ACCESSING TraX 14

15. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) DoD SECURITY WARNING 15

16. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) 16 LOG IN AND REGISTRATION

17. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) REGISTRATION 17

18. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) 18 PASSPORT ACCESS

19. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) 19 TraX HOME

20. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) CREATING AND BROWSING TICKETS 20

21. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) TAC TICKET IMPORTANT FIELDS Is this Ticket DTS related? –*Traveler Last Name –* Traveler SSN Last 4 –* Document Type –* TANUM Descriptive title Description –Step-by-step actions, to extent possible –* Exact error messages –* Screen ID Subject Attachments * Only appear if ticket is DTS related 21

22. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) 22 SAMPLE “POOR” TAC TICKET

23. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) 23 SAMPLE “GOOD” TAC TICKET

24. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) PRELIMINARY RESPONSE TO TICKET 24

25. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) SEARCH KNOWLEDGE CENTER 25

26. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) SEARCH RESULTS 26

27. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) BROWSE KNOWLEDGE CENTER 27

28. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) 28 BROWSE RESULTS

29. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) TRAINING CENTER 29

30. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) REGISTER FOR TRAINING 30

31. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) 31 SCHEDULED CLASSES

32. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) COMPLETED CLASSES 32

33. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) TRIP TOOLS 33

34. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) TRIP TOOLS – Trip Calculator 34

35. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) TRIP TOOLS – Trip Calculator 35

36. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) TRIP TOOLS – Trip Calculator 36

37. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) TRIP TOOLS – TRIP CALCULATOR 37 http://www.defensetravel.dod.mil/Docs/DomesticCeilingRates.pdf

38. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) TRIP TOOLS – TRIP CALCULATOR 38

39. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) TRIP TOOLS – TRIP CALCULATOR 39 View alerts, security, health, entry and exit information about TDY Location View a Map of your starting and ending location

40. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) TRIP TOOLS – LOCATION REPORT 40

41. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) TRIP TOOLS – LOCATION REPORT 41

42. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) TRAVEL LINKS 42

43. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) Local Travel Support Travel Assistance Center (TAC) Travel Explorer (TraX) –Registration and Log In –Creating a TAC Ticket –Knowledge Center –Training Center –Trip Tools 43 SUMMARY

44. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) Class co-instructors will remain available for a few minutes more to attempt to answer any remaining questions on this topic PLEASE ENTER QUESTIONS IN CHAT BOX NOW If neither instructor can answer your questions you will be asked for your email and the response will be sent as soon as a SME can be consulted STILL HAVE QUESTIONS?

45. Defense Travel Management Office Office of the Under Secretary of Defense (Personnel and Readiness) THANK YOU FOR ATTENDING DISTANCE LEARNING YOUR FEEDBACK IS HELPFUL  Please complete ICE card for Distance Learning  Please complete end of session polls 45