3. Components and Contrasts of a Community Assistance Visit Ropin’ A CAV

4. Participants Cathy Meek, CFM, LRA, H2O Partners, Inc. (CAV Contractor for TCEQ since 2005; over 60 CAVs) Stacey Sheffel, CFM, FPA, Travis County John Johnston, CFM, Director of Engineering, FPA, Victoria, TX Dale Hoff, CFM, FEMA Region VI Mitigation Division, Denton, TX

5. 2 Methods FEMA Uses in Identifying Whether NFIP Communities are Achieving Flood Loss Reduction Measures of the Program 1: Community Assistance Contact (CAC) FEMA or TCEQ contact with a community by telephone or brief visit; Less comprehensive and time- consuming than a CAV

6. 2: Community Assistance Visit (CAV) Scheduled visit to an NFIP community to assess community’s knowledge and understanding of floodplain management requirements of the NFIP Assist in implementing effective flood measures when violations or program deficiencies are discovered Take time to understand flood issues and community characteristics in order to leave the community with a sense of confidence and with the tools necessary to responsibly manage their NFIP program-both in and outside SFHA’s.

7. Key Components of the CAV Visit Study floodplain issues pertaining to community’s participation in the NFIP Conduct floodplain tour of areas delineated on FIRM Meet with community officials to discuss management and enforcement of floodplain areas relative to the floodplain ordinance Review permit applications and issued permits, variances, floodplain ordinance, flood disaster history, substantial damage, adequacy of FIRMs, etc. Assess record keeping Discuss concerns community has regarding their flood program and offer technical assistance to resolve issues if needed Submit comprehensive Summary of Findings report to community along with follow-up letter Submit letter to community with timeframe for resolving compliance or violation issues, reporting results, and forwarding documentation to TCEQ

8. Common Issues or Non-compliance issues that commonly arise during the CAV generally stem from lack of training and/or misunderstanding of minimum FEMA compliance regulations.

9. Tools for the Floodplain Manager Use the CAV as an opportunity to promote membership in TFMA, particularly for receiving training opportunity information Provide community with brochures such as the Preferred Risk Policy (PRP), a low- cost building/ contents flood policy for residents outside the SFHA, NFIP Facts, etc. Provide public awareness materials to community such as FEMA disaster preparedness for kids, including “Turn Around Don’t Drown” If community has email access, email Dale’s “Sample Permit Pack” and sample FEMA ordinance. Discuss joining the Community Rating System (CRS) CLOSING THE CAV CORRAL

10. Travis County vs City of Victoria Stacey Sheffel, Travis County: Population: 812,280, approx. 200,000 in unincorporated area; high growth rate; floodprone; CAV in 2007 John Johnston, City of Victoria: Population: 61, 000, one of fastest growing communities in Texas; previous record floods; CAV in 2006

11. Contrasting Key CAV Components in NFIP Program Management Developing a floodplain ordinance Permitting Re-mapping of floodplain areas Determining substantial damage estimates Post-disaster issues relating to permitting

12. Questions & Answers