1. Denize McIntyre “A good effort, but must try harder….” Using NSS data for action planning.

2. The University and its NSS context Established in 1913 as an industry-funded college A post 1992 institution (former Polytechnic) 5 very large HE faculties, 1 FE faculty 1 wholly owned subsidiary HE institution (The Royal Welsh College of Music and Drama) Total Number of Students: 25,000+

3. The University and its NSS context Circa 84% of 25,000+ are undergraduate Number of students in NSS sample this year: 3,511 4 large campuses: 2 in Cardiff, 2 in Pontypridd 14 separate Welsh colleges’ students included in our NSS sample (902 bodies)

5. Strategic Planning…did we miss something?

6. Enhancement: top down and bottom Up! Student Reps networks Subject leaders Faculties Quality Committees Collaborative Committee (FE Partners) Academic Board Board of Governors

7. Why NSS action plans? NOT just NSS – triangulation The most reliable measure? Externally facing Shared with the student body Easily benchmarked Its relevance to recruitment Love them or hate them – League Tables!

8. Timescales for action planning Full results (inc <23) out in September Deadline for action plans: 1 st Week November Quality Enhancement Committee: 2 nd week November Deadline for reporting through Strategic planning process: Mid January Feeding back to students: throughout

9. What’s covered in the action plans? Good practice Specific comment on below benchmark subjects Lead contact name Timescales and milestones Anticipated changes How effectiveness will be measured How students will be involved + updated Plans for collaborative FE partners

10. Resources for action planning Faculty access to NSS results database Subject Librarians IT Customer Support Centre Data pack – comprehensive stats CELT: Centre for Excellence in Learning & Teaching (pedagogical issues) Executive and Governor support

11. Promoting good practice Excellence in Learning & teaching awards (including student nominations) Innovation grants Peer scrutiny of results CELT: pedagogic staff development programme Teaching observation scheme

12. So…Have we got it right? Yes! In that the students’ experience is firmly at the centre! NSS Participation rates were 54% now 70% 2010 results????????????

13. Thanks for listening Any questions?