1. Welcome

2. 2 What is DUO? The abbreviation DUO stands for: Dienst Uitvoering Onderwijs (Education Executive Agency).

3. 3 A brief history For many years, two separate organizations performed executive tasks for the Ministry of Education, Culture and Science: the IB- Groep in Groningen and CFI in Zoetermeer, a city near The Hague. In the early seventies, various divisions of the Ministry of ECS were relocated to Groningen. In 1988 they formed the ‘Informatiseringsbank’. In 1994 this became an independent organization, the IB-Groep, which remained independent until 2010. CFI (short for Centrale Financiën Instellingen) started in 1992 as an agency of the Ministry and remained so until 2010. On January 1st, 2010, both organizations merged and became DUO, the Dienst Uitvoering Onderwijs (Education Executive Agency), the Ministry’s executive organization.

4. 4 Reason for merger IB-Groep and CFI Growing autonomy of schools and institutions Departmental wish for better, up-to-date and flexible data about the field of education Departmental plans to improve education and schooling (i.e. by reducing the administrational burden of citizens and schools) Operation ‘Renewal Public Service’, aiming at a small but effective public service Need for one single contact point for both the department and the institutions of education.

5. 5 Mission DUO is the national government’s executive agency for the field of education. DUO finances and informs pupils and students as well as schools, and facilitates exams. By doing this, DUO makes good education possible for everyone.

6. 6 Mission statement and primary goals Mission statement: Being the principal service organization in the field of education Primary goals: Satisfied customers Positive financial result Strengthen market position

7. 7 Core business Large-scale registration, processing, and interchange of data Communication with large numbers of clients Logistics Facility management

8. 8 Main tasks Funding institutions of education Payment of student grants and loans, and contributions in study costs Collecting tuition fees and study debts Paying loans and allowances to candidates for naturalization Collecting and managing educational data in various databases Organizing state- and naturalization exams Performing logistical tasks for the central exams in grammar schools Organizing the process of selection and enrollment in higher education Authentication and recognition of diploma’s, managing the ‘Diploma Bank’ Turning educational data into information products Chairman of the Dutch National Europass Center

9. 9 Customers Pupils, students and their parents Debtors Teachers Candidates for naturalization Schools in primary education, secondary education, vocational - and adult education, and higher education

10. 10 DUO in a nutshell (1) Trustworthy and cooperative partner for its principals As an expert in the field of financial en administrative processes and an authority in the field of education, DUO implements laws and regulations correctly and efficiently. Competent link between pupils, students, parents, teachers, schools, universities, policy makers, municipalities and other professional partners DUO connects these parties and actively seeks to involve them in its primary tasks.

11. 11 DUO in a nutshell (2) Pivot in the education chain DUO collects, processes and enriches valuable knowledge and data into trustworthy information. A future-driven organisation which facilitates its customers and relations as good as possible DUO constantly works at improving its service and anticipates on technological innovations. An attractive organisation for its employees

12. 12 Business targets DUO 2010-2015 Less administrative burden for citizens and institutions Improved quality of (information)services to citizens and institutions More effective and decisive implementation Improved link between policy and its implementation Improved link between policy and its results

13. 13 Business targets Meeting the service level customers expect Being appreciated as a valuable partner in the field of education Meeting the standards set by ECS for the implementation of educational legislation Being an attractive employer Meeting the accounting standards for public organisations (Charter of Public Accounting) Being effective and efficient

14. 14 Employees and locations Number of fte: ca. 1,800 Main office in Groningen Branch office in Zoetermeer Fourteen service offices throughout the country Five exam locations

15. 15 Data: customers (2011-2012) Enrolled students University: 235,300 Higher vocational education: 423,700 Number of students with student finance University: 185.800 Higher vocational education: 306,300 Secondary vocational education: 221,700 Recipients of contribution in study costs: 86,000 Number of persons obliged to pay tuition fees: 210,000

16. 16 Data: state-funded institutions (2011) Primary education 7,700 Secondary education 657 Vocational – and adult education 71 Higher vocational education 51 Universities 16 Agrarian education (se, ve, he) 56

17. 17 Data: exams (2012) Number of candidates secondary education Vwo 41,300 Havo 59,400 Vmbo 106,100 Number of candidates for state exams 5,520

18. 18 Study grants and loans Criteria: Age Nationality Type of education

19. 19 Four forms of student finance Basic grant (included a card for free public transport) Additional grant Loan Tuition fee credit

20. 20 Basic grant For every full time student Different amounts, related to living conditions Student is entitled for four years Performance related: gain a diploma within ten years

21. 21 Additional grant Not for every student Depends on parental income Performance related, except the first year Student is entitled for four years

22. 22 Loan Not obligatory: students decide for themselves Amount depends on student’s wishes Student is entitled to a loan in first four years, but also in the three following years Must always be paid back

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