1. Building Bridges: Life Lessons from Three Different Disability Service Directors Barb Hammer–University of Missouri Linda Nissenbaum–St. Louis Community College Christine Street–Washington University St. Louis

2. Session Goals & Learning Outcomes Learn new pragmatic approach for dealing with a relevant issue in your own unit See how different styles and approaches can be effective depending on individual management style and campus culture Make a friend! Meet a new colleague or colleagues with whom you can continue these conversations. We are among one another's’ best resources! 2

3. Session Overview I.Institutional Summaries II.Topical Discussions III.Small Group Discussions 3

4. Institutional Overview: St. Louis Community College (STLCC) Large Community College with 4 campuses (3 suburban, 1 urban) and many off-campus sites. Approximately 25,000 students college-wide (10,000 FT, 15,000 PT), with Meramec being the largest and serving 40% of STLCC students. Institutional budget comes from tuition, local tax funding, state funding, and some grant funding 4

5. Large Community College with 4 campuses (3 suburban, 1 urban) and many off-campus sites. 5

6. STLCC- Florissant Valley STLCC- Forest Park STLCC- Meramec STLCC- Wildwood The 4 STLCC Access Offices have a long history of working together with consistent policies and procedures 6

7. Meramec is the largest campus serving 40% of STLCC students. The majority of the students at this campus are seeking a transfer degree to a four year college or university 7

8. Meramec’s Access Office is housed in the Administration Building along with the VPSA Office, TRIO, Administration and Registration, Financial Aid, Advising and Counseling, the President’s Office and Community Relations. 8

9. The Meramec Campus has four FT professionals, two FT classified, and one PT classified position for the Meramec Access Office. Additionally, the Adaptive Technology Specialist and a PT captioner report to the Director of Library Services, and the Assessment Center has additionally staff that provide over 1500 hours per semester of out-of-class testing. 9

10. Approximately 553 registered students with disabilities registered with the Meramec Access Office and 1200 students with disabilities registered college-wide. Disabilities served include: LD 28%, Psych 12%, Ortho 2%, Health 5%, Vision 3%, Deaf/HOH 3%, ABI 1%, BIF.01%, ADHD 16%, LI 4%, Undetermined 15%, Autism-Spectrum 9% 10

11. The Meramec Access Office is a decentralized program. While services are compliance-based, they also include, advising, academic coaching, coordination of out-of-class testing through the Assessment Center, relationships with the Information Access Lab/Library, and Academic Support Programs that help us to provide paid notetakers and other assistance. 11

12. Institutional Overview: University of Missouri 12

13. Large, publicly funded research based institution (member of AAU) More than 34,000 students (approx. 27,000 undergraduate) 13

14. Over 306 degree programs through 19 colleges; largest research operation of any public university in Missouri; only one of six public universities nationwide with schools of medicine, veterinary medicine and law on one campus More than 30 percent of MU students come from another state or country 14

15. The Disability Center is part of the Division of Student Affairs, which also has Student Life, the Counseling Center, Residential Life, Campus Dining, Student Auxiliary Services, Mizzou Rec Services, and as of July 1, Student Health 15

16. Eight full time staff: two administrative support staff, four Access Advisors (one who is a Deaf Services Coordinator), an Exam Coordinator and the Director. Over 1100 students registered during 2012 – 2013 academic year (40% cognitive, 1% developmental, 10% health related, 2% deaf/hard of hearing, 16% learning, 4% physical, 17% psychological, 3% blind/low vision, 6% temporary conditions, and less than 1% neurological and speech/language) 16

17. Disability Center services are primarily compliance based. Additional supports include a Graduate Assistant within the Disability Center who provides one-on-one counseling with clinical supervision provided by Counseling Center psychologist, and one-on-one tutoring through the Learning Center (funded in part by TRIO and in part by the campus ). 17

18. The Disability Center works collaboratively with the Adaptive Computing Technology Center at MU to provide alternative formats. ACT (part of IT) manages the physical conversion of materials, provides software/hardware support for students, and hosts server space for e-texts. Exam accommodations and all other accommodations are provided by the Disability Center. In 2012-2013, the Disability Center scheduled 6162 exams, and administered 4768 exams. 18

19. Institutional Overview: Washington University in St. Louis 19

20. Five undergraduate schools (A&S, business, art, architecture, and engineering) and 7 graduate schools (A&S, law, medicine, business, art & architecture, engineering, and social work) Medium-size, highly selective research institution with strong “known by name and story” culture 20

21. Approx. 7000 undergraduate students and 6000 graduate students In addition to tuition, research funds, direct clinical care, and endowment revenues provide significant portion of institutional budget 21

22. Disability Resources: Housed within Cornerstone Center for Advanced Learning, along with Academic Support Programs and Trio Support Programs Services are primarily compliance-based; however, co-location results in more intensive and targeted academic supports 22 Three FTEs for Disability Resources alone, although other Cornerstone staff also support mission

23. DR staff includes assistant director for disability resources and two masters-level disability resources coordinators. Approximately 700 registered students with disabilities (54% LD and/or ADHD, 26% mental health, 20% chronic health, 5% mobility, 4% food allergies, 4% hearing/vision, 1% ASD) Unit manages the provision of all accommodations, including testing. In 2013-2014, DR oversaw 4728 exams 23

24. Topical Issue Discussions Personnel Staffing Budget Collaborating across campus Workflow/Work Assignments Data Collection & Reporting Use of Technology for Office Management Adaptive Technology Strategic Planning Leadership Campus Education & Training 24

25. Topical Issue Discussion Personnel Staffing Budget Collaborating across campus Workflow/Work Assignments Data Collection & Reporting Use of Technology for Office Management Adaptive Technology Strategic Planning Leadership Campus Education & Training 25

26. Topical Issue Discussion Personnel Staffing Budget Collaborating across campus Workflow/Work Assignments Data Collection & Reporting Use of Technology for Office Management Adaptive Technology Strategic Planning Leadership Campus Education & Training 26

27. Topical Issue Discussion Personnel Staffing Budget Collaborating across campus Workflow/Work Assignments Data Collection & Reporting Use of Technology for Office Management Adaptive Technology Strategic Planning Leadership Campus Education & Training 27

28. Topical Issue Discussion Personnel Staffing Budget Collaborating across campus Workflow/Work Assignments Data Collection & Reporting Use of Technology for Office Management Adaptive Technology Strategic Planning Leadership Campus Education & Training 28

29. Topical Issue Discussion Personnel Staffing Budget Collaborating across campus Workflow/Work Assignments Data Collection & Reporting Use of Technology for Office Management Adaptive Technology Strategic Planning Leadership Campus Education & Training 29

30. Topical Issue Discussion Personnel Staffing Budget Collaborating across campus Workflow/Work Assignments Data Collection & Reporting Use of Technology for Office Management Adaptive Technology Strategic Planning Leadership Campus Education & Training 30

31. Topical Issue Discussion Personnel Staffing Budget Collaborating across campus Workflow/Work Assignments Data Collection & Reporting Use of Technology for Office Management Adaptive Technology Strategic Planning Leadership Campus Education & Training 31

32. Topical Issue Discussion Personnel Staffing Budget Collaborating across campus Workflow/Work Assignments Data Collection & Reporting Use of Technology for Office Management Adaptive Technology Strategic Planning Leadership Campus Education & Training 32

33. Topical Issue Discussion Personnel Staffing Budget Collaborating across campus Workflow/Work Assignments Data Collection & Reporting Use of Technology for Office Management Adaptive Technology Strategic Planning Leadership Campus Education & Training 33

34. Topical Issue Discussion Personnel Staffing Budget Collaborating across campus Workflow/Work Assignments Data Collection & Reporting Use of Technology for Office Management Adaptive Technology Strategic Planning Leadership Campus Education & Training 34

35. Small Group Discussion Break down into small groups and select a “group reporter or reporters” As a group, select 3 or 4 issue prompts that pertain to areas that your group finds particularly challenging or interesting Discuss the prompts, with the reporter(s) taking enough notes to be able to report out to the larger group Be sure to exchange names and contact information for future conversations. 35

36. Any Questions? 36