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Overview Maryland’s Commitment to Veterans (MCV) Introduction About MCV Who eligible & how works VISN 5 & University of Maryland MOU Mental Health First.

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Presentation on theme: "Overview Maryland’s Commitment to Veterans (MCV) Introduction About MCV Who eligible & how works VISN 5 & University of Maryland MOU Mental Health First."— Presentation transcript:


2 Overview Maryland’s Commitment to Veterans (MCV) Introduction About MCV Who eligible & how works VISN 5 & University of Maryland MOU Mental Health First Aid Contact Information & Questions

3 About MCV A collaboration between Maryland’s Department of Health and Mental Hygiene; United States Department of Veterans Affairs; Maryland Department of Veterans Affairs as well as other state agencies and community providers. Assist veterans and their families with coordinating behavioral health services for the veteran, including mental health and substance abuse services- either with the VA or DHMH Behavioral Health Administration. Facilitate and cover transportation costs to behavioral health appointments for veterans. Provide information and referrals related to employment, education, housing, VA benefits. Outreach: educate residents, veterans (i.e. Maryland National Guard) and community groups about MCV.

4 Who is eligible? An individual, male or female, with prior active duty service (other than for training), regardless of service era For behavioral health services: veterans discharged or released under conditions ‘other than dishonorable’ For information and referral: all veterans regardless of discharge and their families


6 How does MCV work? Referrals accepted 24 hours a day, 7 days a week 1-877-770-4801 Referral sources are unlimited A connection is made with a Regional Resource Coordinator (RRC) One RRC per region – Central, Southern, Western, Eastern A personal relationship is built Once a veteran is linked to an RRC, they will always speak to the same person. Once a relationship is built, the veteran will ideally feel heard and understood, opening up the lines of communication so needs can be met, and stability can be achieved.

7 MCV Regions Western: Carroll, Frederick, Montgomery, Washington, Allegany, Garrett Southern: Prince Georges, Calvert, St. Mary’s, Charles Eastern: Cecil, Kent, Queen Anne’s, Caroline, Talbot, Dorchester, Wicomico, Somerset, Worcester Central: Baltimore, Harford, Anne Arundel, Howard, Baltimore City

8 MCV Facts Since October 2008 (program inception) through June 2014 6,971 veterans and their families have worked with MCV. FY 2014 had a program record – 1,401 calls from veterans, families, VA, community providers.74% of callers to MCV were veterans. MCV RRCs met 2,859 needs for 1,161 individuals 113% increase linking veterans to DHMH behavioral health services 109 FY 2013 / 234 FY 2014 114% increase in linking veterans to VA behavioral health services 341 FY 2013 /792 FY 2014 132% increase in providing transportation to behavioral health appoints 341 FY 2013 /792 FY 2014 Top FY 2014 caller needs: 33% housing, 22 behavioral health and financial assistance, 19% medical, 18% VA Benefit Claims

9 Behavioral Health Coordination Mental health and substance abuse counseling services are initially attempted through the VA Maryland Health Care System For information about enrolling VA health care call 1-800- 463-6295 ext. 7324 If services are not available within a two week time frame, uninsured veterans are provided with services via DHMH Behavioral Health Administration through Value Options Veterans designated as special population under DHMH Behavioral Health Administration which means they do not need to meet typical eligibility requirements like income

10 Information and Referral Information and referrals are provided to address additional needs, such as: Employment Housing Benefit Information Financial Assistance Community Support MCV links veterans to resources – helping them to navigate the system

11 VA Capitol Health Care Network (VISN 5) MOU Provide outreach to veterans and their families in rural Maryland to increase veteran enrollment in VA services and enhance provision of care VISN 5 personnel will collaborate with MCV to provide enhanced behavioral health services to all eligible veterans Enhance peer to peer services for veterans through MCV Three year term – signed fall 2012

12 University of Maryland MOU The Maryland Veterans Resilience Initiative (MaVRI) Advisory Council appointed 26 leaders from federal and state government, military medical and behavioral health centers, veterans support organizations, colleges/universities, non-profit veteran behavioral health networks, the faith community, and veterans and family members. Fall 2012 nearly 3,300 behavioral health and primary care providers completed an online needs assessment survey. Found majority of community providers do not have experience working with veterans and nearly half do not screen for veteran status. Four trainings held – 1,000 community providers trained on range of topics from military cultural competency to treating the behavioral health needs of women veterans.

13 University of Maryland MOU MaVRI peer facilitators are working to build student veteran organizations and peer support activities at Howard Community College and the University of Maryland, Baltimore., Prince George’s Community College, Baltimore City CC, Bowie State, College Southern Maryland, LaPlata With their assistance, Howard Community College increased membership in its student veteran organization from one member to over 20 members in three months.


15 Mental Health First Aid Spring 2014 MCV RRCs certified Mental Health First Aid Instructors Training those working with veterans and their family members September 2014 first training at Alliance working with veterans accessing eviction prevention through a VA SSVF Grant “This course will help me with my work with veterans as well as my personal life at home – my husband is a veteran.”

16 MCV Feedback “MCV was the first direct contact I found. Our MCV Regional Resource Coordinator (RRC) was not only accessible, but also knowledgeable and personable. We were in a crisis situation and I was beginning to think that no one knew where to go, who to contact or what to do until I spoke with MCV. Just the fact that I was able to speak directly with a person was comforting and when I realized the RRC not only was compassionate and helpful but also very knowledgeable I realized I had found a gold mine. MCV was able to direct us to valuable resources without delay and maintained contact with us during and after our family crisis. I feel that MCV is our key to a system that may not be broken but is sadly in need to repair. Without a doubt, MCV is a very valuable resource.” - Mother of a U.S. Marine

17 For more information….. Visit our website: Or call our hotline: 1-877-770-4801

18 Staff Contact Information Shauna Donahue, Director Maryland’s Commitment to Veterans or 410.767.5934 Resource Coordinators Western Region: Melissa Barber, 410-725- Central Region: David Galloway, Southern Region: Call 1-877-770-4801 Eastern Region: Dina Karpf,

19 Questions?

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