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Core Administrative Processing Support Centers. CAPS Centers The Shape of Things to Come - A Strategic Opportunity -

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Presentation on theme: "Core Administrative Processing Support Centers. CAPS Centers The Shape of Things to Come - A Strategic Opportunity -"— Presentation transcript:

1 Core Administrative Processing Support Centers

2 CAPS Centers The Shape of Things to Come - A Strategic Opportunity -

3 Shared Services: Lessons Learned HR processes are inefficient due to: Complicated policies and procedures Too many transactions Manual processing retained when not required IT not fully leveraged Transactions staffed fractionally by generalists Technology implemented w/o focus on end user For more information on the Shared Services Initiative please visit http://www.umsystem.edu/president/sharedservices http://www.umsystem.edu/president/sharedservices

4 Shared Services: Characteristics Customer driven transactions Clear communication of expectations Regular measurement and feedback Productivity improvements through automation Aggregation of transactions

5 Advantages of CAPS Why a CAPS Center? Free up resources to dedicate to “mission critical” activities Compliance with Federal/State regulations (e.g., E-Verify, SSN remediation, FICA) Higher accuracy, more timely processing Easy access to HRS subject matter experts

6 CAPS Centers What does a CAPS Center Do for You? Personnel paperwork processing Data entry New Employee Registration (NER) FICA compliance Creation of EMPLIDs Problem solving Imaging Position Management Work Authorization Reports

7 How Do You Create CAPS? Develop a Written Service Agreement Details HRS and Division expectations Includes measures of service Provides for annual and periodic reviews Specifies process for dispute resolution

8 History and Timeline Core Administrative Processing Support Centers at the University of Missouri: CAPS Centers 200320042006 2007 2009 2010 Administrative Services Provost OfficeOffice of Research Student Auxiliary Services Journalism Engineering Law, Library (JELL) CAFNR / HES / Vet Med (CHEVET) Expanded Admin Services ▪ Provost, Chancellor, Univ. Affairs

9 Current CAPS Centers

10 Roles Supervisor communicates personnel change to Department Designee Department Designee submits CAPS Request Template to CAPS Center CAPS Center processes ALL personnel paperwork and either keys into PeopleSoft or sends electronically to Payroll to be keyed (depending on type of action) All other personnel activity will be forwarded to Payroll to be keyed as they currently are today, such as: Pay changes Leaves of absence Additional pays Data changes Transfers Hires/rehires/terms keyed by CAPS Employees on payroll quicker Fewer hand-drawn checks Timely terminations = fewer overpayments Expedites: IDs, Email & Class rosters Benefits enrollment

11 What’s Next? Finalize Service Agreement CAPS Center Staff will schedule visits to discuss: CAPS request template New Employee Registration(NER) Transition and training activities Questions/concerns prior to Go-Live Profiles from your various areas Go-Live Post-implementation visits

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