1. April 29 - May 1, 2015 United Way of Greater Houston 2-1-1 and Care For Elders Access Network

2. Community and Home-based Solutions for All Ages The Access Network: United Way of Greater Houston 2-1-1 and Care For Elders

3. Identifying the Community Need Data Community Conversations

4. Pulling Together Stakeholders Initial Resources Finding the People Common Goal / Purpose Breaking Down Organizational Silos and Mentality

5. The Start Ideals: The Network designs the system together One phone number for everybody Standards for case management + quality across programs Ongoing training, support, resources, etc.

6. Types of Partners Language / Cultural Competency Disease Modality Geographic Reach LGBT

7. Service Additions Over Time Mental Health Fall Prevention Financial Security Goal: Equip Case Managers with additional “tools” for their toolkit to provide bundled services as needed to clients.

8. Leveraging Community Resources The Access Network has an unmet needs fund called the Flexible Funding Pool of between $60,000 and $100,000 (capital) each year. This allows community resources to be leveraged 2:1 or 3:1.

9. Results 2-1-1 in 2014: 940,000 calls 91,000 from seniors Projects up to 180,000 by 2020

10. Results Since July 2009… 434,000 calls from older adults Senior Specialist in-depth assessment with 8,231 clients In-home, long-term Case Management with 1,258 clients 12 Provider Partners 20+ Community Resource Partners

11. Lessons Learned 1.Who is already invested in doing the work? Start there. 2.Create the vision together AND standards of care – hold each other accountable. 3.Everyone brings resources to the table (mostly sweat equity). 4.Money gets it started, but money alone won’t keep it going. 5.Add to the work in a way that is responsive to stakeholders and the community. 6.Ongoing meetings for training, support, and just being together. 7.Two most important budget items: unmet needs fund (for clients) and food budget (for meetings).

12. Questions David Jobe, LMSW, CIRS Director, Information & Referral United Way of Greater Houston Joshua Reynolds, MSW, MBA Director, Care for Elders United Way of Greater Houston