Presentation on theme: "Developing a 21st Century Organization"— Presentation transcript:
1 Developing a 21st Century Organization CHAPTER 20Developing a 21st Century Organization
2 LEARNING OUTCOMES20.1 List and describe the four 21st century trends that businesses are focusing on and rank them in order of business importance 20.2 Explain how the integration of business and technology is shaping 21st century organizations
3 DEVELOPING ORGANIZATIONS 21ST century organizations must:Recognize the immense power of technologyCarry out required organizational changesLearn to operate in an entirely different way
4 DEVELOPING ORGANIZATIONS Industries that have changed due to technologyTravelEntertainmentElectronicsFinancial servicesRetailAutomobilesEducation and training
5 21ST CENTURY ORGANIZATIONAL TRENDS 21st century business trends include:Uncertainty in terms of future business scenarios and economic outlooksEmphasis on strategic analysis for cost reduction and productivity enhancementsFocus on improved business resiliency via the applications of enhanced security
6 21ST CENTURY ORGANIZATIONAL TRENDS Four technology areas where organizations are focusing:IT infrastructuresSecurityE-businessIntegrations
7 Increased Focus on IT Infrastructures IT infrastructure – the hardware, software, and telecommunications equipment that, when combined, provide the underlying foundation to support the organization's goals
8 Increased Focus on Security Physical security integration and best security practices
9 Increased Focus on E-Business New e-business trends include:Mobile commerce – the ability to purchase goods and services through a wireless Internet-enabled deviceTelematics – blending computers and wireless telecommunications technologies with the goal of efficiently conveying information over vast networks to improve business operationsElectronic tagging – a technique for identifying and tracking assets and individualsRadio frequency identification (RFID) – chips or smart labels that can store unique identifiers and relay this information to electronic readers
10 Increased Focus on Integration The integration of business and technology
11 Increased Focus on Integration Overall, core business relationships and models are changingProduct-centricity to customer-centricityMass production to mass customizationThe value in material things to the value of knowledge and intelligence
12 Increased Focus on Integration A new series of business success factors and challenges are emergingOrganization agilityFocus on core competencies and processesRedefinition of the value chainInstantaneous business responseAbility to scale resources and infrastructure across geographic boundaries
13 Increased Focus on Integration Never before have IT investments played such a critical role in business successAs business strategies continue to evolve, the distinction between “the business” and “IT” will virtually disappear
14 CHAPTER TWENTY Opening Case Study Questions Why is it critical that the government develops its IT infrastructure using a 21st century strategy?How would the government define security when developing its 21st century strategy?How would the government define its ebusiness infrastructure when developing its 21st century strategy?Why is it important that the government control all integrations into its systems?
15 CHAPTER TWENTY CASE Creating a Clearer Picture for PBS Andre Mendes, Chief Technology Integration Officer (CTIO) for PBS, oversees the company’s technology organization, a 50-person groupPBS IT projects are getting bigger and bigger, with more and more collaboration, with a more global pictureThe broadcast environment is becoming an IT environment as the company uncovers new ways to improve quality of service and increase opportunities for innovation through new digitized formats
16 CHAPTER TWENTY CASE QUESTIONS Assess the impact to PBS’s business if it failed to focus on IT infrastructure when determining its 21st century business strategyAssess the impact to PBS’s business if it failed to focus on security when determining its 21st century business strategyAssess the impact to PBS’s business if it failed to focus on e-business when determining its 21st century business strategyAssess the impact to PBS’s business if it failed to focus on integrations when determining its 21st century business strategy
18 UNIT CLOSING CASE ONE Twitter Why do 21st century organizations need to understand the power of microblogging?How can a global organization use Twitter to improve operations?How could a project manager use Twitter to help track project progress?
19 UNIT CLOSING CASE ONE Twitter How could a global systems development effort use Twitter to improve the development process?What types of strategic information systems could use Twitter to improve the system? Which development methodology would you recommend the company use when integrating Twitter into its current systems?What types of ethical and security issues should a company using Twitter anticipate?
20 UNIT CLOSING CASE TWO Women in Technology Which of the above companies has the most disruptive technology that is capable of making the greatest impact on business?Choose one of the above companies and create a Porter’s Five Forces analysis to highlight potential issues the company might face in the 21st century
21 UNIT CLOSING CASE TWO Women in Technology Why is building agile software important to all companies?What types of information security issues should the companies be aware of as they enter the 21st century?What types of ethical dilemmas should the companies be aware of as they enter the 21st century?