1. Welcome to the Orange County Youth Innovation Program Orange County Workforce Investment Board 1300 S. Grand Ave., Bldg. B, 3 rd Fl., Santa Ana, CA 92705  This WIA Title I-financially assisted program or activity is an equal opportunity employer/program. The Youth Innovation Program is administered by the Orange County Workforce Investment Board on behalf of the County of Orange and is an Equal Opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Request for services, aids, and/or alternative formats need to be made by calling: TDD (714) 834-7163 or TTY users 711

2. Do you want to… Enhance your knowledge in Word, Excel, PowerPoint, and other Microsoft Office Applications? Receive a National Retail Federation Certification in Customer Service and Sales? Gain Work Experience in related fields after attaining your Certifications? If you answered YES to any of these questions then this is the program for you. A career in Administration and Customer Service may be right for you!

3. Eligibility Paid Training Career Education Work Experience Training Career Exploration Supportive Services

4. WIA ELIGIBILITY REQUIREMENTS  Between the ages of 16-21  Meet Income Guidelines  Have Challenges to Employment  Have Limited Work Experience

6. YIP Industry Recognized Certifications Certifications Offered:  NRF Professional Certification in Customer Service and Sales 1. Intro to the Retail Industry 2. Customer Service 3. Selling and Service 4. Store Operations 5. Getting the job  Microsoft Office Certifications 1. Microsoft Office Word 2010 2. Microsoft Office Excel 2010 3. Microsoft Office Excel 2010 Expert

7. Paid Work Experience Training (WEX)  Up to 30 Hours per week  $8.00/ Hour  Up to 8 weeks  Up to 240 hours total  Placed at worksites related to Administration and Customer Service

8. CAREER EXPLORATION

9. Supportive Services  High School Completion or GED Completion  Shoes and Clothing vouchers  Transportation (bus passes and gas cards)  Child Care Assistance  Tools and professional supplies  Books and school supplies

10. Youth Innovation Program Benefits  All fee’s are covered (books, supplies, etc.)  Metrix Learning  Training from ETPL list  Receive industry- recognized certifications upon completion of course from Microsoft Office and the National Retail Federation for Customer Service