1. Remote Viewing Setup DVR & IP Video Devices
12000 Ford Rd. Ste. #110
Dallas, TX 75234
T Option 2 for Tech Support F

2. Find GateWay Start>RUN>CMD.exe (windows xp)
C:\user>ipconfig
Click on windows icon (start) on toolbar
Type word “command prompt” in the search programs box
Click on the command prompt icon and then type ipconfig
Look for IPv4 IP address such as
Look at Gateway address such as
Gateway will be a .1 or a .254 address. If it is anything else you have multiple routers and should defer to the IT guy who set it up as that cannot happen without manual intervention.
Computer and DVR must be on same subnet for remote viewing (first three sets of 3 numbers must be the same)

3. On-Site Implementation
Make sure Computer and DVR are on the same subnet ( xxx is a subnet while xxx is a different subnet)
Problems occur sometimes when a wireless router has a different subnet than devices like the DVR which are hardwired into the router.
Make sure that the port forward is done in the router closest to the world wide web.
(Directly Behind the modem)
Make sure only one router is supplying IP address.
If you have multiple routers/switches in succession, all must be set to bridge mode.

4. RECIPE FOR DISASTER AND HEADACHE!!
Non Bridged
RECIPE FOR DISASTER AND HEADACHE!!
Public IP
Private IP
Static IP
Modem
Modem
Router 1
Router
Router
Router 2
Router
Router 3
DVR
”.”.”.3
”.”.”.5
”.”.”.3
”.”.”.5
”.”.”.3
”.”.”.5
”.”.”.4
”.”.”.4
”.”.”.4
Bridged
WORKS EVERY TIME!
Public IP
Private IP
Static IP
Modem
DHCP Router
Bridged Router / Switch
Bridged Router / Switch
DVR
”.”.”.3
”.”.”.5
”.”.”.7
”.”.”.9
”.”.”.11
”.”.”.13
”.”.”.8
”.”.”.4
”.”.”.12

5. SpeedTest.net
For DVR to work correctly you need to make sure customer has sufficient bandwidth.
At the DVR site you need to be concerned about “upload” speed. Minimum of 500 kbps is suggested.
At the Remote Viewing site you need to be concerned about “download” speed.
Use site like or many other Ping speed sites.

6. DO NOT CLICK HERE!! DO NOT CLICK HERE!! Click Here to Start Speedtest.
Your Public IP Shows HERE.
It is best to test the speed of the network with a computer that is connected to the same networking device as the DVR or IP CAMERA

7. Port Forwarding
Most customers do not have dedicated Internet connection for DVR. (Single Use Static IP)
Port Forwarding re-directs Internet traffic (inbound traffic) to appropriate device.
Port 80 is default HTTP (web traffic) port and is easiest port to work with but is sometimes blocked by ISP.
(Cox Communications Blocks this port to prevent HOME WEB SERVER)
Ports other than 80 need to be specified when connecting by putting

8. Port Forwarding cont.
Web sites such as can provide valuable information on how to set up a given router with more than 1,000 models listed.
Port forwarding has to be done on the router that is closest to the outside world. Sometimes ISP provides a modem that also acts like a router and it must be put into “Bridge mode”.

9. Port Forwarding cont. Because there are some many routers
Recently a drop down tool has been been added to allow you to choose your brand and than model.
If you do not see your exact model look at one that is the same brand that is closest to your model and see if information is helpful.

10. Depending on the router, the web site will walk you through the process to create a forwarded port, virtual server, or pin hole (different routers call this function different things) to allow you to reach your DVR remotely.

11. Port Forwarding Continued
Most Common Routers
Linksys / Cisco
2Wire
D-Link
Netgear
Netopia
*** YOU MUST FIRST FIND OUT THE USERNAME & PASSWORD OF THE ROUTER.
If this is different than the default in the user manual, you must have the custom password or reset the router with the reset button.
DO NOT reset router if you have DSL modem without first knowing the PPoE authentication information or else customer will lose ability to get on internet.

12. Linksys / Cisco Router Login to the Router.
Go to “Application & Gaming”
Select “Port Range Forward”
Under “Application”, type name.
Start & End Port – enter the port that you want to use. (By default, DVR uses port 80)
Protocol – either Both or TCP
IP Address – Enter the local IP address of the DVR.
Check on “Enable”.
Click on “Save Settings”.

13. 2Wire – Method A Click on “Firewall”. Select “Firewall Settings”.
Click on “Add a new user-defined application”.

14. 2Wire Method A - Continued
Application Name: DVR
Protocol: TCP
Port (or Range) From & To: Enter the port # you would like to use.
Disregard “Protocol Timeout”
Map to Host Port: DVR/ Camera Port (If left blank, Defaults to Step 6 Port #)
Disregard “Application Type”.
Click “ADD DEFINITION”.

15. 2Wire Method A - Continued
(1) Select the DVR or IP Camera – It will usually show as unknown_MAC.
(2) Select “Allow Individual applications”.
From the the list of services, select the customer service “DVR”, then click “ADD”.
Click on “DONE” to save the setting.

16. 2Wire Method B Select a Device IP
Looking for DVR or Camera address.
(may show as Unknown_MAC)
Select “Allow all applications (DMZPlus Mode).
Click “DONE”.
Reboot the DVR.

17. D-Link Click “ADVANCED”. Select “VIRTUAL SERVER”.
Put check mark on “Enable”.
Name: DVR/IP Camera
Public: External Port # that you wish to use.
Traffic Type: Both
Schedule: Always
IP Address: IP address of DVR
Private: HTTP port of DVR
Click “Save Settings”.

18. Netgear Go to Port Forwarding / Port Triggering
With “Port Forwarding” Selected, click on “Add Custom Service”.

19. Netgear - Continued Service Name: DVR / IP CAMERA
Service Type: TCP/UDP
Starting & Ending Port: Whichever EXTERNAL port you want to use.
Server IP Address: Private IP address of the DVR.
Click “Apply”.

20. Netopia
Click on “Expert Mode”.

21. Netopia - Continued
Click on “Yes, enter expert mode”.

22. Netopia - Continued
Click on “Define Custom Service”.

23. Netopia - Continued
Select “Port Forwarding: Range of Ports”, then click on “Next”.

24. Netopia - Continued
Service Name: DVR/IP Camera (whichever is applicable)
Global Port Range: Whichever EXTERNAL port you want to use.
Base Host Port: Default of the DVR. (80, typically)
Protocol: TCP
Click “Next”.

25. Netopia - Continued
From the drop-down box, select the custom service (DVR/IP Camera), then click “Enable”.

26. Netopia - Continued
From the drop-down box, select the custom service (DVR/IP Camera), then click “Enable”.
Once the service is enabled, it will prompt to enter the IP address of the device that you want the service to communicate with.

27. Determine if ISP Blocks any ports
Determine if ISP Blocks any ports This also shows you the public IP address.
is a useful tool to discover the Public IP address and also to check to make sure the outside world can find the DVR or IP Camera after you complete your port forwarding tasks

28. Possible Problems
Some routers will “Block Anonymous Internet Traffic” so feature must be disabled. (Linksys/Cisco for one)
Sometimes it is necessary to put the IP address of the DVR into the “DMZ” section of the router so that the cameras can be seen from outside the network.
Check settings of AntiVirus software as some will try to “scrub” every image in and out and this will greatly diminish performance.