3Related terms Marketspace (boundaries extended) Transaction costs (costs to participate)Market Entry Costs (cost to bring goods)Search costs (costs to find products)Richness (quality message)Information Density (amount and quality of info)Price transparency (find out prices in a market)Cost transparency (discover costs merchants pay)Price discrimination (different prices/different audiences)Personalization (targeted marketing)Customization (user’s preferences determine)
4Digital markets and digital goods Information asymmetry reduced by InternetFlexible and efficientLower menu costsGreater price discriminationAbility to use dynamic pricingCan either reduce or increase switching costsMany opportunities to sell directly to customer and bypass intermediaries (like distributors or retail outlets)Removing organization or business process layers responsible for intermediary steps in a value chain - DisintermediationDigital GoodsDelivered over a digital network
5Types of E-commerce Business-to-consumer (B2C) Business-to-business (B2B)Consumer-to-consumer (C2C)M-CommerceB2B or B2C used in this model
7E-commerce revenue models Advertising Revenue Model (ads)Most widely used modelSales Revenue Model (selling to customers)Micropayment systems (process monetary transactions)Subscription Revenue Model (fee for subscription)Free/Freemium Revenue Model (initial free; then pay for more)Transaction Fee Revenue Model (every transaction=fee)Affiliate Revenue Model (send to websites; fee for purchases)
8Networking and marketing Social networking link people together who are interested in the same areasSocial shopping (viral marketing)“Wisdom of Crowds” (more better than few)Crowdsourcing (use customers for solving business problems)Many ways to market and advertise onlineLong tail marketing (find patterns/demand low)Behavioral targeting (estimated 10 times more likely to produce a customer response than a randomly chosen ad)Metrics – use to measure the effectiveness of different behaviors (abandoned shopping cart, page visits, tracked visitor, clickstream data metrics, stickiness, unique visitor, page exposures, site exposures, etc)
10B2B E-commerce Growth rate 7%; by 2014 ($5.1 trillion) Refers to the commercial transactions that occur among business firms80% of online B2B e-commerce is still based on proprietary systems for Electronic Data Interchange (EDI)Private industrial networks (or private exchange) – Extranet; link suppliers and other business partnersShare product design and development, marketing, production scheduling, inventory mgmt, and unstructured communication; Bring together small number of strategic business partner firms that collaborate to develop highly efficient supply chainsNet marketplace (e-hubs) – single digital marketplace based on Internet technology for many different buyers and sellers; establish prices online auctions, negotiations, or quote requests, or can used fixed pricesSell direct goods or indirect goodsExchanges – independently owned third-party Net marketplaces that connect thousands of suppliers and buyers for spot purchasing
11Mobile Commerce MISC Main areas of growth Location-based services Software application salesEntertainment downloadsMobile display advertisingE-book salesBanking and financial servicesWireless advertising and retailingGames and Entertainment
12E-Commerce websites We will discuss more for SDLC project Business objectives, systemfunctionality, informationrequirements?In-house or outsourced?Build?Host?Budgets?