2 OBJECTIVESDemonstrate understanding of the varied dynamics of conflict (eg. Context, escalators, perception)Describe different strategies to handle conflictDescribe the impact of non-verbal (eg. Body language) and verbal responsesBenefits of developing anger management strategiesTechniques for dealing with angry disputants
3 Video: ArgumentC:\Documents and Settings\John Cowan\My Documents\Downloads\Free YouTube Downloader\Argument Clinic.wmv
4 Conflict In your own words define the term conflict. n a fight; a contest; strife, quarrel; emotional disturbanceA perceived incompatibility of actions, is an almost [unavoidable] part of social relations.
5 Types of Conflict Internal – conflict with oneself Inter personal – conflict with another personIntra group – conflict in a groupInter group – conflict with another groupFor each type of conflict give one example for each.
6 Causes of ConflictElements of conflict are much the same involving individuals, groups or nations.Social traps – self serving behaviour when both parties pursue self-interest and mistrust one anotherMisperceptions – see one’s own group as moral and one’s opposition different which fully justify whatever one does to retaliate
7 Response to Conflict Avoidance denial, attempts to please others at his/her expense, postpone, chance, humour, reject, non-communication, change the subject
8 Response to Conflict Confrontation aggression, win at all costs, criticism, manipulation, bullying, distortion, pressure
10 Response to Conflict Resolution share, compromise, get help, apologize, discussion, humour, problem solve, I-messages, active listening
11 What is conflict resolution? Characterized by cooperation, communication and conciliation [healing]
12 CooperationParties that used isolation and competition strategies to make strangers into enemiesCooperative efforts to achieve goals that override differences break down barriers between people when presented with a shared predicamentPositive attitudes towards one another
13 CommunicationPeople unable to communicate with one another become distrustfulCommunication to discuss the dilemna to negotiate a commitment to cooperate and facilitates understanding
14 ConciliationOne side announces its intent to reduce tensions and initiates one or small appeasing act which opens the door for the enemy to reciprocateIncreasing trust and cooperationExamples – smile, a small apology maybe all that is needed for both people to reduce the tension
15 Behaviour Which Helps Diffuse Conflict Eye contactPositive choice of wordsEffective listeningI- messagesCalm demeanor
16 Eye Contact Culturally sensitive Eye contact connects with the other person
17 Effective Listening Listen to the full message without interrupting ParaphraseLook for signs of understanding – nod of the head, smile
18 I - MessageF – Feelings – take ownership of your feelings by using I – nobody can disagree that you’re disappointed, mad, happyB – Behaviour – the behaviour of the other person that has made you feel the way you are feelingO – Outcome – from the person’s behaviour it has impacted on you
19 Calm DemeanorBreathing technique – deep breathing to help relax the bodyCool down period prior to communicationCollect your thoughts
20 Anger Management Strategies Physical activitySense of humourDeep breathingPlanning – pro-active vs reactive
21 Class DiscussionStudents will identify and discuss the benefits of anger management.
22 Handling Angry Disputants IgnoreLaughApologizeCount to tenDeep breathing techniqueReframe the situationSelf talkBody languageSelf worth is intact
23 MediatorA neutral third party who helps the participants works things out
24 AdjudicatorA neutral party listens to both sides then makes a judgment on the information presented