1. Common Occurrences

2. Introduction
In this section we’ll go through the common occurrences that you may encounter
List and explain what you can do to best service the customer and protect yourself 
One thing about that is job is that you never know what you are going to come across. Every work order can offer a new situation that you’ve have never seen before. However, over the years we have compiled a list of some what common occurrences that you may encounter not every day, but some what often.
In this section we’ll go through that and list and explain what you can do to best service the customer and protect yourself.
Let’s take a look at the objectives for this section.
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3. Objectives
Respond appropriately to common and not so common situations 
Upon completion of this section you should be able to:
Respond appropriately to a variety of common and not so commons situations.
Any questions about the objectives for this section?
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4. Occurrences Primary Rule
Report all instances to your supervisor as soon as possible 
Regardless of what you my encounter at the customers’ home, if you follow one simple rule, you’ll be doing the right thing. That one simple rule is “call your supervisor.”
Let’s take a look at some common occurrences.
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5. Occurrences 40’ Ladder No Line of Site No Phone Service
Review your company’s policy and procedures for common occurrences listed on the slide.
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6. Occurrences Rental Property Home Owners Association
Land lord permission
Home Owners Association
Review your company’s policy and procedures for common occurrences listed on the slide.
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7. Occurrences Customer Wants to Leave Customer Not Home
No Adults Over 18 at Home
Customer Refuses to Sign
Review your company’s policy and procedures for common occurrences listed on the slide.
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8. Occurrences Unsafe Environment Health Issues Guns and Drugs
Sexual Advances
Review your company’s policy and procedures for common occurrences listed on the slide.
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9. Occurrences Equipment Shortage Procedures Damage Occurrences
Injury Occurrences
Review your company’s policy and procedures for common occurrences listed on the slide. 
Are there any other situations you can think of or would like to discuss?
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