1. Polish Infrastructure for Supporting Computational Science in the European Research Space EUROPEAN UNION Services and Operations in Polish NGI M. Radecki, T. Szymocha, T. Szepieniec, M. Pawlik ACC Cyfronet AGH Cracow Grid Workshop 9 Nov 2011

2. 2 Outline  Users and Resources  Services for Users  Guarantees - Service Level Agreement  Supporting SLAs in Operations

3. 3 Users & Resources  Polish researchers  PhD owners – base user group, must confirm affiliation with Polish research institution  MSc & PhD students  have to find their supervisor who confirms collaboration on research subject  International collaborations  need a collaboration with Polish researchers (similar to supervisor)  international VOs here Computing: ~23k cores Storage: ~2PB Each site has autonomy in resource allocation to users All site resources accessible for all middlewares gLite UNICORE QosCosGrid Local batch system  Numbers (as of 1 st Nov): 782 users, 4.4 Mhours of computing in October 47% LHC VOs, 53% PL-Grid users (in October 2011 only)

4. 4 Model of Delivering Services Service Level Agreement Service Level Agreement Access Service Metrics Access Use Conditions + Guarantees Access Service Resources

5. 5 „Access Services” – access to resources  Global access gLite UNICORE QosCosGrid  Local access Batch system MySQL GPGPU vSMP User Interface machine – at each site, clients for all middlewares

6. 6 Stages of service use – user view 1.Become PL-Grid user 1.Get credentials - easy, on-line 2.Request access 1.User applies for activating access to the service 2.Application is answered by the service administrator 3.Service admin can manage the access afterwards 3.Establish SLA 4.Use 1.User should be able to observe service status and their current usage 2.Overuse is blocked (fair play) 5.Account 1.User accounts for consumed resources

7. 7 Lesson learnt: pass auth* info to service  Pass access info from central point to the service, securely, reliably  what if the central database does not work  what if it desynchronizes

8. 8 SLAs for users = computing grant  Why? – to build relation between Provider and User  Provider need to know users expectation – necessary for resource use planning  User need to share their plan to get any guarantees on what they want – more guarantees more user satisfaction  What is needed?  Grant submission Researcher puts objectives, expected results, resources, additional services Review - grant evaluation  a commitee who gives recommendation  support decision at sites  Grant negotiation  Resource Allocation – setup of resources according to SLA  Resource Use Monitoring observe use, make sure agreed tresholds are met, block if overuse  Accounting

9. 9 Grants as implemented in PL-Grid  Two types of grants depending on size of requested resources  Personal grant – testing, trying – 6 months, 1000h walltime, 40GB  Regular grant – intensive computing here  Tools: Portal + Bazaar  Grant belongs to User Team  self-organizing  all members can use grant  Resource Allocation – Bazaar Site Admin Toolkit  takes grant details from Bazaar and generates site scheduler config, run daily  site administrator retain full control over their services  Accounting – User Portal  each 6 months a short report  final report after grant finishes

10. 10 Grant Monitoring  Computing Resource Use monitoring system  resources consumed within given grant  notion of middlewares – match jobs as being executed within specific mware  Matching Job and Grant ID – user must declare  during job submission – e.g in JDL  „default” grant declared in Portal – all jobs account on this if not specified else  Support for grants in gLite, UNICORE, QosCosGrid  UNICORE – under development (XSEDE requirement)  gLite – requirement submitted: EGI RT #2983 temporal workaround: use VO_TAGS  QCG – under development  Show consumed resources per grant in User Portal  walltime, number of jobs, site – daily stats.

11. 11 Important „elements” of IT Service Management  Policies – general guidelines and objectives  defined by PL-Grid Strategy Team  Processes – sets of interrelated activities that converts input into output  Procedures – specified ways to perform activities  Plans  People, teams  Tools  Other resources: budget, technologies © T.Schaaf „Tutorial: Towards better managed Grids. IT Service Management best practices based on ITIL”

12. 12 Processes in PL-Grid Operations  User and Group Management  User/Group Registration, de- registration  Access Management  granting access to service  blocking access to service  Service Level Management  Handling incoming SLA app.  SLA Monitoring  SLA Accounting  Service Availability Management  Service Availability Monitoring  Technical Support for Administrators  Knowledge Base Maintenance User Support Handling tickets Internal knowledge DB maintenance User FAQ maintenance New application deployment User documentation maint. Configuration Management Sites Services Downtimes Change Management Known type change mgmt - follow procedure New type change mgmt – evaluation, discussion, decision, write new procedure

13. 13 Summary  PL-Grid Infrastructure has rich service offer to users  Users can get some guarantees together with access to resources  Idea of „computing grants” is essential for making step forward in PL-Grid service level  Well organized Operations is a key factor for successful SLA adoption

14. 14 Thanks for your attention!