Presentation on theme: "WEST REDCAR COMMUNITY SATISFACTION SURVEY 2004 The survey model, and results obtained NESS North East Workshop 25 June 2004."— Presentation transcript:
WEST REDCAR COMMUNITY SATISFACTION SURVEY 2004 The survey model, and results obtained NESS North East Workshop 25 June 2004
Background l Initial Sure Start ‘user satisfaction survey’ l Questionnaire developed over previous surveys elsewhere, but adapted as necessary to local circumstances/information needs l Fieldwork carried out by independent market research interviewers l With parents of under 4’s in area l 147 random, representative street interviews (approx. 20% of relevant households) + 17 specifically targeted
Profile of the children l Respondents have, on average, 1.0 children under 4 and 2.3 children in total l 42% have a baby of one or under; 8% only have a baby of this age (therefore very new to parenting) l 31% have only under 4’s; 69% have older children as well l 16% also have secondary age children or older
How long living in the area Base: all respondents (147)
Conclusions (1) l 98% awareness and 52% usage –very positive results l Satisfaction with services for young children is high l And things are perceived to be improving
Conclusions (2) l Some specific things to consider: Is parent and toddler group provision sufficient? Is speech & language support provision sufficient? How to improve outdoor play opportunities What can be done to help boost employment? How can the other half be attracted to access services? Can the programme effectively keep track of new entrants to the area? Does the programme have effective links with the range of schools and GP practices being used? Can anything be done to support the use of books among refugee families?