1. Welcome from the team IT Services We are based in the Library
Scarlet Wang Robert Lewis Jo Harcus ICT Manager IT technician Library & Information Services Officer
We are based in the Library
Hello and welcome to Lucy Cavendish College IT department. This presentation introduces the IT facilities available and the help we offer. The IT team here at Lucy Cavendish consists of a manager, a technician and a Library information and Services Officer with these contact details.
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2. IT Service Providers Department IT Services College
University of Cambridge
Information Services
Department
IT Services
College
IT support is provided in a tree structure as shown. Overseeing is the University of Cambridge Information Service – or the UIS. Each department, where you do your studies, will also have their own team and here at Lucy Cavendish we have our team.
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3. University of Cambridge Computing Services http://www.uis.cam.ac.uk/
Hermes webmail facility
CUDN for internet access
MCS Desktop Services
Wide range of services
The most likely things you will use initially will be the MCS Desktop machines and your web based – often just called Hermes (which is named after the server that the is stored on).
MCS Desktop machines are situated across the university and are all administered centrally by the UIS. They provide a comprehensive range of software. When you log on to any MCS Desktop machine it will open up with your settings, stored centrally on a server, and will give you access to your files and from anywhere within the University. You can log onto these machines with the first part of your address, sometimes called your CRSid, and the password you will have already collected. Don’t worry if you have not gone through this step yet, we will be in the basement of the library to help.
There is a wide range of services so please come to see us if you have any special requests.
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4. University of Cambridge Computing Services http://www.uis.cam.ac.uk/
Signup-Collect Username and Password
Undergraduates will use UCAS number, Graduates will use self-service Application number
CRSid-Username for all UCS services
Hermes – University System
MCS Desktop Services – software, filestore, etc
Raven – Web Authentication Service
CamSIS – Student Information System
The password for your account, if you have not already done this, can be collected at an MCS Desktop machine, by entering the USERNAME signup with no password. This takes you to the University Password page.
There, undergraduates will use UCAS number – graduates will use self-service Application number
If you have forgotten your UIS password (after changing it), please visit a member of the IT Team in order to be issued with a password reset token. Your UIS password allows you to access your , the MCS machines and gives your Raven authentication.
Raven is the web authentication service that is used for many Cambridge University systems. Your UIS password is what enables you to access material restricted to Cambridge students. More information can be found about this on the UIS website.
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5. IT Services – What and Where
Campus MCS desktop computers - use CRSid and UIS password
Porter’s Lodge : 1 PC Library Foyer : 2 PCs
Computer room (library basement): 6 Computers: (1 Mac, 1 Window/Linux, 4 PCs)
Other Campus Shared Computers –
username: lccstudent, password: lccstudent
Computer room (library basement): 2 Open access PCs
Histon Road student centre: 2 MCS desktop PCs
Offsite hostels Shared Computer in Common Room of:
41a Madingley Road
86 Chesterton Road
88 Chesterton Road
137 Chesterton Road
There are 6 MCS Desktop computers for students to use in the basement of the library , 1 in the Porter’s Lodge and 2 in the Library Foyer. These use the UIS password. There are 2 open access PCs in the Library Basement. There is a also a PC in each off site accommodation common room. These use lccstudent as username and password. There is no storage of your files on these machines so remember to store your data on a USB memory stick.
On the subject of files, please do make sure to make regular backups of your files. It is important to not just click ‘save’ but to rename your files periodically, with a version number and/or date. This will help greatly if you do have problems since you will always then be able to ‘roll back’ to a time when you knew the file was good. You may have to recreate your recent data but you will not have lost all – very important when it gets to dissertation time!
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6. IT Services – What and Where
Shared Printers – DS-Print: Pay as you go (CRSid and UIS password)
1 Colour multi-function laser printer in the Computer Room (A3 and A4) LucyCav_ITRm_BW is how it appears when selecting printer
1 Colour multi-function laser printer in library basement corridor (A4)
LucyCav_Corridor_BW is how it appears when selecting printer
1 Mono laser printer in the porter’s lodge (A4)
LucyCav_Plodge is how it appears when selecting printer
1 Mono laser printer in the common room in Histon road student centre (A4)
LucyCav_100His_BW is how it appears when selecting printer
Scanners - Free
Both multi-function machines (above) can scan documents into pdf to
Photocopier – Purchase copy card via the porters
Photocopier is the multi-function machine in the library basement corridor (A4 mono)
For printing, there is a multi-function colour printer in the computer room which also prints in black and white if you wish to keep printing costs down.
For copying, most people scan to using the multi-function printer. Instructions are on the wall. The corridor multi-function machine also acts as a black & white photocopier. The corridor entrance is opposite the computer room door in the basement of the library.
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7. IT Services - MCS Desktop Computers
University Wide
2GB storage, can apply for more
Comprehensive Application Software Packages:
Comprehensive on line documentations:
iPrint and eCredit:
Print from your own computer to :
MCS Desktop machines allow you to store up to 2 Gb of data as standard. You can apply to the UIS for more space. There is a comprehensive suite of applications already installed.
Here are some links to useful documents about the MCS Desktop machines and about printing, should you have any queries.
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8. Induction for Lucy Cavendish College IT Services
IT Services - Multimedia Functions
Video conferencing
Studio / hardware bookable at UCS
Audio / Visual presentation
Room bookable via domestic bursary
Skype for job interviews
Recording and Processing
Webcam and headsets can be borrowed from the IT team
DVDRW/CDRW
If you have the desire to create any multimedia data then the facilities are available for you to do this. Headsets, with microphones, can be borrowed from the IT department along with webcams. The MCS Desktop machines have the facility to write to blank CDs and DVDs. If you have a Skype job interview, please see the domestic bursary about room bookings.
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9. Printing & Photocopying Charges
IT Services
Printing & Photocopying Charges
Print charge: 5p mono 25p colour - A4
10p mono 50p colour - A3
eCredit: Pay online by card
Pay cash at Porter’s Lodge
Photocopy charge: 5p mono only - A4
10p mono only – A4 Duplex
Purchase copy card:
£5/£10 at porter’s lodge
Printing facilities are available in the library with these charges. You can get credit for this online at the UIS website and there are documents describing this process on the dividing glass in the library basement. It is also possible to pay cash at the Porters Lodge. Photocopying is charged from a card which can be purchased from the porters lodge.
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10. Induction for Lucy Cavendish College IT Services
IT Services - When and Who
All college IT facilities: 24/7 Availability
UIS IT support: (UIS helpdesk on West Cambridge site)
Telephone: (7)62999
College IT Support:
Telephone:
The IT suite can be used 24/7 but the team are not here for all that time. You can contact the UIS support team via , at or by calling
The support team at Lucy Cavendish can be contacted via , at
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11. IT Services IT Support and Drop-in Surgery IT Service level agreement
Drop-in surgery (NO appointment required-Term time Only)
Monday 14: 00 ~ 16:00
Wednesday 10:00 ~ 12:00
Friday 14: 00 ~ 16:00
In IT technician’s office – next to computer room, library basement
support: Weekday 9:00 ~ 17:00 )
Out of surgery face-to-face support: Appointment only
If you have a problem with your machine or need support with software we have regular IT Technician surgery times.
If you cannot make these times then drop us an and we can schedule a time that suits you.
There is a service level agreement document that describes what service we would hope to provide.
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12. IT Services - Report Problems
(who, when, where, what, how)
Your Name and CRSid
Building and Room number of your accommodation
Type of computer and Operating System
Description of problems
Checks and tests already carried out
If you do report a problem, giving us this information will help us to resolve it as quickly as possible. We will need, your name and your CRSid (the first part of your address), the building and room number of your accommodation, the type of computer, desktop or laptop, and the operating system you use – for example Windows 7.
Describe the problem you are having and what steps you have already taken and it to With this information we will contact you and arrange to solve it.
Tel:
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13. IT Services - Internet Connection
All rooms are fitted with Ethernet data socket
All buildings have WiFi
Student computers must have completed security checks, enabled all software auto-update, installed valid anti-virus software (free from UCS).
Internet Connection Workshop
Compliance:
College and University Monitoring
Security and Virus protection
Disconnection
All rooms on Campus have a network connection giving you 24 hour access to the internet. You will need an Ethernet network cable. They are available in the lodge for a small charge. If you don’t have a PC there is a limited number of loan machines available from the IT department, again for a small fee.
If you are comfortable using and configuring computers then you can use the IT checklist procedure to get connected to the Lucy Cavendish student network. Less comfortable students can come along to the Induction Workshops and we will be happy to go through the checklist with you. The IT checklist procedure must be completed in order to access the student network.
There are very good reasons for the IT checklist procedure. Since the computers will be connected on a network it is very important that measures are taken to try to keep the network secure. Viruses not only infect other machines but also drastically slow your machines down. Incidentally, contrary to popular belief, Macs are not immune and security software is also required on those.
Your activity on the Internet will not be monitored but abuse, not necessarily your fault, will be identified and you will be contacted if this occurs. It may be that you have a small virus on your machine that is sending out SPAM as part of a larger collective, for example. We will be able to spot items like this and can quickly inform you so that you can remove them.
So, please complete IT checklist procedure , sooner rather than later, and do come to see us if you struggle.
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14. IT Services – Campus WiFi
Eduroam allows wifi connections in many places using your local credentials (in Cambridge this is via Raven). It is useful for connecting to sites within Cambridge University and many other academic locations. However, there are some usage limitations, in order to keep the service free. For instance making long Skype calls.
Eduroam is available in Campus and many University sites, for instructions of how to connect, please visit
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15. IT Services – Offsite Properties WiFi
Commercial broadband
Not Part of College / University Network
Virgin Media and SKY
Access information sheet is in your hostel folder
We can’t make it faster!
DIY before contact IT support
Report problems or ask for Updates, contact the House Student
As mentioned, larger offsite properties have a PC installed in the common room but additionally each room has a network port and wireless access. This is not part of the University network but high speed broadband supplied by various internet providers. Please see your accommodation information for your particular house. Each house has a notice board which also has information.
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16. Induction for Lucy Cavendish College IT Services
IT Services – Improve your IT skills
Free IT Training Courses at UCS:
General Guides ‘How to Use’ & Self Paced CD Tutorials and Manuals:
UCS on-line documentations:
There are lots of resources available if you wish to improve your IT skills.
Training courses are available from the UIS and you can find information for these at this address.
There are also general ‘How to’ guides which are available in the library and on line.
The UIS also provides hardware support and sales of software and hardware. Again, check out the UIS website for more information.
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17. IT Services – IT Workshop
Setup Internet Connection for your Own Computer
Tuesday 7 October – 16.30
Wednesday 8 October
Sign up at the Library foyer
Bring computer and power adapter
Security CHECK (disinfect from virus, malware, spyware etc)
Enable auto-updates for all software
Enable ping
Install UCS free anti-virus software
Register for wired and wireless internet connection
The IT checklist procedure has step by step guides. If you need help with this then sign up for a place on one of the workshops and we will help you through this process.
If you get a new machine or have to replace your network card, you will have to go through registration again, as the process records the MAC address of your network card.
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18. IT Services – Hire a computer
PC loan scheme
Old desktop PC (Widows 8 and MS office 2007) at £10 per term
Emergency laptop
Two week max, requires tutor’s approval
Apply to the IT team: /
Most students bring their own machine – however, if you require a loan PC, a few are available from the IT Department.
We also provide an emergency laptop, with your Tutor’s approval, if your machine is for example, needing repair.
The number of machines is very limited and is supplied on a first come, first served basis. 18
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19. Induction for Lucy Cavendish College Telephone Services
Campus: One emergency phone per building
Offsite hostels Emergency phone:
86 Chesterton Road
88 Chesterton Road
137 Chesterton Road
41a Madingley Road
Histon road Student centre
Fellow on call:
Student on call:
Each building on campus has an emergency phone installed as have each of these offsite properties.
These phones are set up to make emergency calls only.
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20. Induction for Lucy Cavendish College IT Services
Thank you for coming
Any Questions?
Any questions?
The IT team is here to help you achieve what you need to do with IT. Please feel free to ask us what you need to know! We are here to help you!
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