1. 1 Statistisches Bundesamt DEVELOPMENT OF THE NATIONAL STATISTICAL SYSTEM (NSS) THROUGH STRATEGIC APPROACHES Presentation High-Level Forum on Strategic Planning for Statistics in East and North-East Asian Countries Mr. Wolfgang Schulze

2. 2 Statistisches Bundesamt UnderLying Philosophy  The development of statistical systems in the frame of cooperation projects has to be supported by institutional capacity building.  A sophisticated long-term strategy and sound quality management will ensure positive results beyond the lifetime of single projects.

3. 3 Statistisches Bundesamt Experience  Destatis: Long-term experience in statistical cooperation  Institutional capacity development at best incorporated into project proposals  Training of management staff  Some examples of partner countries: Czech RepublicFYROMTurkey

4. 4 Statistisches Bundesamt Necessity of a Strategy  Clear and consistent basis for programme planning and priority setting  Elements of strategic planning: Mission: Legal mandate and resulting tasks Vision: Where are we going to? Strategic goals: What do we want to achieve? MissionVision Strategic goals

5. 5 Statistisches Bundesamt  The Federal Statistical Office provides statistical information on societal, economic and ecological phenomena, trends and connections as part of a basic information supply. This means in particular that:  all users have free access to that information,  its production is publicly financed,  it is commissioned by the legislators.  In addition to this basic information supply, the Federal Statistical Office offers statistical services against reimbursement of the costs. Mission

6. 6 Statistisches Bundesamt The Federal Statistical Office is the leading provider of high- quality statistical information in Germany.  We provide the statistical information required for the development of an informed opinion in a democratic society and the decision making processes in a free market system while ensuring neutrality, objectivity and scientific independence of our work and data confidentiality regarding the micro data placed at our disposal.  Our efficiency is based on the innovative power, competence and customer focus of our staff. Vision

7. 7 Statistisches Bundesamt  Goal 1: The Federal Statistical Office is perceived and recognised by the political community, business and society as a reliable institution and innovative information provider.  Goal 2: The Federal Statistical Office supplies high quality information required by its users on the state and development of the society, economy and environment. Strategic goals

8. 8 Statistisches Bundesamt  Goal 3: The Federal Statistical Office takes into consideration the concerns of respondents.  Goal 4: The Federal Statistical Office uses its resources efficiently. Strategic goals

9. 9 Statistisches Bundesamt  Goal 5: The Federal Statistical Office is a competent and reliable partner in national and international co-operation.  Goal 6 : The Federal Statistical Office supports and promotes the qualification and motivation of its staff and optimises their working conditions. Strategic goals

10. Strategy Strategy Total Quality Management (based on Excellence Model of EFQM as a framework) Corporate vision („Leitbild“) Strategic targets („fit 2008“) and corporate planStrategic targets („fit 2008“) and corporate plan Annual contracts concerning the working plans of departments Tools for Diagnosis Self assessments (EFQM-Model)Self assessments (EFQM-Model) Process analyses Quality reporting for statistical products Staff surveys User surveys Cost accounting and controlling Measures for „Therapy“ Measures for „Therapy“ Management information system for controlling Decentralisation of budget responsibility Process optimisation, rationalisation Project management Staff suggestion scheme („Market of Ideas“) Personnel development scheme Corporate design 10 Statistisches Bundesamt

11. 11 Statistisches Bundesamt EFQM self-assessment First assessment in 1999  leaders and representative sample of the staff assess the quality of the department in consensus (three days workshop)  aims:  creation of a culture of change in the department  analysis of strengths and weaknesses One basis for strategic planning and the identification of improvement measures

12. The „quality cobweb“: Results of the EFQM self-assessments in 2006, 2003 and 1999 12 Statistisches Bundesamt

13. CAF – Common Assessment Framework  Common European system for quality assessment  Instrument for self-assessment of institutions in the public sector  Aim of implementing „Total Quality Management“ in public institutions  Easy to handle  Allows performance assessment of different institutions  Visibility of results of all quality management activities aiming at improving performance and efficiency Advantages 13 Statistisches Bundesamt

14. 14 Statistisches Bundesamt CAF HISTORY  First impulses: Joint efforts of EU General Directorates for public administration for closer cooperation  1998: Innovative Public Services Group for improving cooperation between member states and commission in questions relating to development of public adminstration  2000: 1st EU Quality Conference for Public Adminstrations in Lisbon  Development of structure of a European quality assessment system based on criteria developed by the European Foundation for Quality Management (Brussels) and the European Institute of Public Administration (Maastricht)  Further development and application of CAF is supported by an international expert group

15. 15 Statistisches Bundesamt CAF-Model EnablersResults People Results Customer Results Society Results Key Perfor- mance Results Leader- ship People Policy & Strategy Partnerships & Resources Processes Innovation and learning

16. 16 Statistisches Bundesamt Self-Assessment Cycle Step 1 Step 2 Step 7 Step 3 Step 6 Step 4 Step 5 Decision about implementation of self-assessment. Will results be applied? Appointment of project leader. Communication of intended self-assessment; training in TQM Formation of a representative assessment team; training the team in CAF and TQM; informing about purpose and procedures Individual completion of assessment form Revision of first individual assessment First evaluation of assessment formsCollecting information & documents Second evaluation of assessment forms Review, prioritisation of results; planning of concrete actions for improvement Implementation of improvements CAF- Cycle

17. 17 Statistisches Bundesamt CAF - Examples Human Resource Management Assessment: Consider evidence on what the organisation is doing to  Plan, manage and improve human resources with regard to strategy and planning  Identify, develop and use competencies of the employees aligning individual, team and organisational targets and goals  Involve employees by developing dialogue and empowerment

18. 18 Statistisches Bundesamt Homepage Visit us on the Internet under http://www.destatis.de Statistisches Bundesamt, Zweigstelle Bonn; PF 170377; 53029 Bonn; © Statistisches Bundesamt, Wiesbaden 2006 Reproduction and free distribution, also of parts, for noncommercial purposes are permitted provided that the source is mentioned. Any distribution, also of parts, via electronic systems/data media requires prior permission. All other rights reserved.