2. Questionnaire Reminder

3. Good Morning! History Statement of Purpose

4. Presenters Dr. Ed Rajotte, Professor of Entomology and IPM Coordinator for Pennsylvania Cooperative Extension, Penn State University - History and Entomology Keith Hamilton, District Manager-State College, J.C. Ehrlich Co., Inc., Member Pennsylvania and National Pest Management Association - Legislation/Litigation

5. Presenters Eddie Connor, Jr., Manager, Connor’s Pest Protection – Treatment David Manos, Assistant Director for Housing, Penn State University – Management Strategies

6. Management Strategies Bedbug management is everybody’s responsibility including building management and residents. Without this cooperation bedbug infestations are difficult if not impossible to control.

7. Be Proactive What Apartment Managers Should Know ○ Develop a bed bug action plan in advance to deal with bed bug infestations. ○ Regular inspection and monitoring programs in common areas.

8. ○ Education is the best deterrent! Resident and staff education -Provide residents with handouts educating them on bed bug biology, behavior, where they come from, how to prevent them, how to identify them.

9. -Include information about bed bugs in “New Resident” packets. -Encourage residents to report cases of bed bugs. -Train staff on signs of bed bugs, behavior, biology, how to identify, and how to assist pest control operators during service.

10. ○ What Renters Should Know Know bed bug behavior, biology, and how to identify. Know how to identify signs of bed bugs.

11. Know how to inspect properly. Be prepared to cooperate with management in comprehensive bed bug management program.

12. Prevention ○ Notify management immediately if bed bugs suspected. Cost implications ($, PR) -Tenet – incentive or deterrent to report? -Management -Cost of early notification -Cost of late notification or late discovery

13. ○ Consider establishing policy about used furniture, i.e. no discarded mattresses, beds, or furniture. Work with local used furniture venders to ensure items are BBF. Only allow used furniture from trusted BBF vendors.

14. ○ Provide travel advisories for tenets before major travel periods. Include education about: Checking beds and headboards Inspecting luggage before returning home Washing cloths immediately upon return, etc.

15. Negative Ramifications of Inaction ○ The longer infestations persist or go unreported, the worse it gets, the more it costs. ○ Residents afraid of repercussions may not report infestations, causing the problem to worsen.

16. ○ Loss of income due to bad press. ○ Inability to rent out property. ○ Could be legally liable for tenet’s costs. ○ Insurance may not pay punitive damage in litigation.

17. Be Proactive Bed bugs are durable, prolific, cryptic hitchhikers. They are everybody’s issue, they are a community issue and a community wide management strategy is needed to successfully manage them. Join and support your local BBC.

19. Kevin Kassab, Health Technician, Borough of State College (Local Government) Shannon Burns, Assistant Vice President of Marketing and Leasing, The Apartment Store Real Estate Group, L.P. (Property Management) Bob Woodard, General Manager, Nevins Real Estate, (Property Management)

20. Dr. Ed Rajotte, Professor of Entomology and IPM Coordinator for Pennsylvania Cooperative Extension, Penn State University (Entomology) Keith Hamilton, District Manager-State College, J.C. Ehrlich Co., Inc., Member Pennsylvania and National Pest Management Association (Legislation/Litigation), Eddie Connor, Jr., Manager, Connor’s Pest Protection, Springfield, VA (Treatment)

21. Wrap up – what next?

22. Thank you!

23. Educational Fliers Poster Samples Treatment Protocols