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carolinehenry LEXIQUE HEBERGEMENT réception hôtel CHECK-IN EARLY CHECK IN CHECK- OUT WALK-IN OVERBOOKING NO-SHOW ESCORT GUEST
carolinehenry LEXIQUE HEBEREGEMENT réception - hôtel SAFE DEPOSIT BOX DAY USE DNC BTC EARLY FEES CXL CARDEX WELCOME CARD PRE-REGISTERED HALF BOARD/FULL BOARD/ B&B
carolinehenry LEXIQUE HEBERGEMENT étages TWIN BEDDED ROOM KING SIZE BED SINGLE LIT A LITALIENNE SERVICE de la COUVERTURE CHAMBRE EN RECOUCHE CHAMBRE A BLANC CHAMBRE VACANTE SKIP SLEEP ROOM MOVE
carolinehenry LEXIQUE HEBERGEMENT commercial UP-SALE PACKAGE VOUCHER RACK RATE F.I.T CORPORATE RELEASE ALLOTTEMENT FREE SALE
carolinehenry LEXIQUE HEBERGEMENT financier V.I.P DEBOURS SAFE DEPOSIT BOX CITY LEDGER PAID OUT ARRHES DEPOT
carolinehenry LEXIQUE HEBERGEMENT ratios TAUX OCCUPATION TAUX FREQUENTATION INDICE FREQUENTATION PRIX MOYEN CHAMBRE REVPAR REVPAC DUREE MOYENNE SEJOUR
carolinehenry LEXIQUE HEBERGEMENT le personnel NIGHT-AUDITOR HOUSEKEEPER CHAMBER MAID FRONT OFFICE MANAGER REVENUE MANAGER BELL BOY
carolinehenry LEXIQUE HEBERGEMENT T.I.P.S AMENITIES TURNAWAYS DNC EARLY FEES BTC - BTB PAID-OUT RACK CHECK
Reservations. Reservation and sales Much of the responsibility associated with projected room revenues and profitability analysis.
1 Planning and Evaluating Operations. 2 Occupancy Ratios Measures the success of the front office in selling rooms. –Common data includes: Number of Rooms.
Racking System: Old shelving system: Keeps track of each room Property Management System (PMS) Customer database solution for hotels.
D1.HFO.CL2.04 Slide 1. Introduction Maintain guests’ financial records: Classroom schedule Trainer contact details Assessments Resources: Calculator,
Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Effective Interdepartmental Communications.
© 2006, Educational Institute Chapter 11 Guestrooms Convention Management and Service Seventh Edition (478CSB)
Chapter 10 Hotel and Lodging Operations. LODGING OPERATIONS This module will focus on the function and operation of hotels. Although hotels range in size.
Copyright © 2010 by John Wiley & Sons, Inc. All Rights Reserved.
Chapter 3. Accommodation Product. Accommodation Product Main product of the hotel Consists of a room, facilities and services.
Chapters Check out and Accounts Settlement.
Night Audit A daily comparison of guest accounts (and non-guest accounts having activity) with revenue center transaction information. A night audit, so.
© 2009, Educational Institute Chapter 8 Front Office Accounting Managing Front Office Operations Eighth Edition (333TXT or 333CIN)
Importance of Reports Throughout each shift, front office personnel are required to keep statistics about arriving and departing guests, room occupancy,
Copyright © 2007 by John Wiley & Sons, Inc. All rights reserved Chapter 10 Preparation and Review of the Night Audit.
Front Office Budgeting Yvonne Yang - RDM HAIII LRJJ.
MRS ANUJA P.LAGHATE Front Office Operations (Reservations)
The Night Audit Week 9 Subject : V0206 – Administrasi & Operasional Kantor Depan Year : 2009.
Hotel and Motel Operations Chapter Ten. Hotel Operations Can Include Room department Staff and support activities Food and beverage department Miscellaneous.
Copyright 2006 Pearson Education Canada Inc. 7-1.
161 Transparency Masters START Chapter 6 Front Desk Representative.
Chapter 5. Basic Reservation Activities.
Evaluating Front Office Operations It is an important management function Without thoroughly doing so, managers will not know whether the planned goals.
Woods et al., Professional Front Office Management © 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. 1 Night Audit and Report.
Registration. I mportance of First Guest Contact First impression is setting the tone for hospitality and establishing a continuing.
Woods et al., Professional Front Office Management © 2007 Pearson Education, Upper Saddle River, NJ All Rights Reserved. 1 Revenue Management.
Hotellery Hotel Management Software Specification.
Chapter 1 The Hotel Industry. The hotel industry cycles with the economy. Generally building during booming times and putting old hotels out of business.
HOTEL HOUSEKEEPING More than clean rooms. Organization Housekeeping organizations are as varied as there are types and sizes of hotels. Executive housekeepers.
Front Office Operations (Organization and the Front Office Personnel)
Hotel Plus Lodge Management Restaurant Management Bar Management Banquet Management Conference Hall Management Solution Features Audit.
© 2007, Educational Institute Chapter 1 Hotel Revenue Accounting Accounting for Hospitality Managers Fifth Edition (362TXT or 362CIN)
THE FRONT DESK This is where the guests register, request information and service, relate complaints, settle their accounts, and check out.
Dictation bell service / 2. Chief / Head Concierge 3. Concierge / Bell counter 4. contact number ( ) 5. country / area code / 6. health facilities.
Front Office Organization Chart Front Office ManagerNight Auditor Front Desk Agent Reservations Agent Switchboard Operator Front Office Cashier Uniformed.
Dar Al Shohadaa Hotel Madinah - 3 Star Hotels In Madinah Near Haram.
TOURISM INVESTMENT IN PUERTO RICO Tourism at a Glance - Occupancy: Average Occupancy Rate FY 2012: 68% Average Occupancy Rate FY2013: 69.9% 73% luxury.
Hayes/Ninemeier: Foundations of Lodging Management. (C) 2006 Pearson Education, Upper Saddle River, NJ All Rights Reserved. The Front Office Department.
© 2009, Educational Institute Revenue Management.
Porters (concierge\lobby services) The porters department comprises a large group of uniformed staff, include: 1.Head hall porter(bell captain\lobby services.
CHAPTER 6, SECTION 2. TYPES OF RESERVATIONS Guaranteed Reservations Non-Guaranteed Reservations Function Room Reservations.
Effective Interdepartmental Communications Week 2 Subject : V0206 – Administrasi & Operasional Kantor Depan Year : 2009.
Front Office Systems Technology used for front office recordkeeping and equipment.
The Front Office. Front Office Function Front Office Manager (FOM) Revenue Management Reservations Guest Services Night Audit Desk Staff Concierge Bell.
©2004 Pearson Education, Inc. Upper Saddle River, New Jersey Introduction to Hospitality Management, First Edition John Walker CHAPTERCHAPTER CHAPTERCHAPTER.
The Lodging Industry. Understanding Lodging The lodging industry in the United States has always been strongly influenced by changes in transportation.
© 2007, Educational Institute Chapter 7 Hotel Organization and Management Hospitality Today: An Introduction Sixth Edition (103TXT or 103CIN)
Hospitality & Tourism Standard 2 The students will develop an understanding of the lodging industry and destination marketing.
Dear Valued Guest & Sailors, Warmest greetings from Ngwe Saung Yacht Club & Resort! Thank you very much for your interest in our property. In the table.
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