1. Intranet to Digital Workplace – Where are we? Analysis of 50 Task Identification polls 16 th April 2014 Copyright © Customer Carewords Ltd

2. Why has the Intranet failed to achieve its full potential? It’s a file server – a place to store stuff, old content never reviewed or removed A propaganda tool – a place where management tell staff how good things are Organisation centric architecture – badly designed navigation, horrible search Lack of resources and very little management

3. Why do we need a new approach? Increasing recognition from management that quality, fast information is a competitive advantage Innovation increasingly comes from collaboration across organisation silos and with third parties Web technologies allow for greater integration of systems

4. Hidden cost $14k per employee/year? 25% time loss due to overload More than half of information needed not searchable http://www.flickr.com/photos/simon_aughton/ Searching takes up to 2 hours per day? 70% of customer agents lack information? 1 in 2 lacks cross- organizational information 1 in 2 managers overloaded with information 63% make critical decisions w/o being informed Source: The Digital Workplace by InfocentricResearch

5. Learning organisation Ability to Change Process- Improvement http://www.flickr.com/photos/simon_aughton/ Innovation Agility Source: The Digital Workplace by InfocentricResearch

6. http://www.flickr.com/photos/simon_aughton/ What's Holding Back Your Intranet? Forrester's Web Site Review For Intranets Exposes Barriers To Use And Adoption http://www.forrester.com/Whats+Holding+Back+Your+Intranet/fulltext/-/E-RES55142?isTurnHighlighting=false “93% of all employees use an intranet at least weekly, however, … mostly … for basic functions such as company directory, benefits information, and payroll.”

7. http://www.flickr.com/photos/simon_aughton/ The digital workplace is about creating a seamless employee experience that helps people quickly, easily and effectively do their jobs. Disparate systems Poor management of information - launch and leave culture Poor usability Silo culture

8. Background 49,000 employees voted on their Top Tasks 55 Organisations (UK, Sweden, Norway, Denmark, Belgium, Holland, US, Canada) Method Take the Top Tasks from each poll (top 75%) Put each task into a class

9. Top Task Classes 2006 - 2014

10. Top Task Classes 2006 - 2010

11. NOT FLAT

17. What the procedure for authorising travel by taxis? Policies and guidelines need to be available at the TASK Oh..I might need to check how to authorise that I need to Book a Taxi

18. Policies & Procedures>Travel>Taxi Authorization Inconsistent Metadata Travel>Book a Taxi I need to Book a Taxi Policies & Procedures>Travel >Taxi Authorization

21. Aaron Cole https://www.flickr.com/photos/awcole72/ License https://creativecommons.org/licenses/by-nc-sa/2.0/https://www.flickr.com/photos/awcole72/

22. NewsTask New Model LaunchProduct

24. My Work 13%

25. What does the data tell us about where we are on the journey towards the Digital Workplace?

26. My Work 33% Tools & systems

28. IntranetDigital workplace Classification by organisation unit, system or tool Classification by task Every tool / system different designSeamless experience Launch and leaveContinuous improvement Collaborate within workgroupsCollaborate across silos Buy new systems – ignore usabilityUsability at the centre Top down communicationsNews you can use Poor metadataConsistent joined up across silos metadata Distributed publishing – lots of people publishing Small professional teams