1. The Five Essential Questions for e-Learning...and Answers Janette Racicot President Racicot & Associates

2. Before We Begin Background Background What We'll Explore What We'll Explore  What’s the e-Problem?  Questions & Answers Goals Goals  A New Perspective  Learn Something of Value  Have Some Fun

3. What's the e-Problem? 3 Issues

4. What's the e-Problem? Issue #1 Always Second Best

5. What's the e-Problem? Issue #1 Discount Training

6. What's the e-Problem? Issue #2 Something’s Missing

7. Something’s Missing! Issue #2 People

8. Something’s Missing! Issue #2 Personalities

9. Something’s Missing! Issue #2 Fun

10. What's the e-Problem? Issue #3 D-I-S-T-R-A-C-T-I-O-N- S The Top Three

11. D-I-S-T-R-A-C-T-I-O-N-S Issue #3 READING

12. D-I-S-T-R-A-C-T-I-O-N-S Issue #3 WRITING

13. D-I-S-T-R-A-C-T-I-O-N-S Issue #3 RINGING

14. The Five Essential Questions for e-Learning...and Answers

15. Who Cares? The Five Essential Questions

16. Who Thinks This Course Is Extremely Valuable?

17. Who Cares About All This? Value only to sponsor? Value only to sponsor? Would anyone pay to watch? Would anyone pay to watch? Enforced vs. Effective Enforced vs. Effective Unless students learn….. Unless students learn…..

18. Where's the Answer? Think: What's the experience? Think: What's the experience? Design for on-line Design for on-line Shake things up Shake things up Do the impossible -- more than once Do the impossible -- more than once Come out and play Come out and play

19. What's Inside? The Five Essential Questions

20. Do We Have All the Facts? If ‘Yes’ We've Got Trouble!

21. What content is inside? Who decided? Who decided? How much is too much? How much is too much? Does it work together? Does it work together? Does it stay fresh and engaging? Does it stay fresh and engaging? Or did we miss a step?

22. Where's the Answer? Make it BIG! Make it BIG! Distill, don't dump Distill, don't dump Reward Reward Reinforce Reinforce

23. Is the Content Visual? The Five Essential Questions

24. Is the Content VISUAL? (Or is it a s ss sea of text ?)

25. How Visual Is It? Automation’s not enough Automation’s not enough What’s better than in person? What’s better than in person? It’s how you say it! It’s how you say it!

26. Where's the Answer? Create participants (not witnesses) Create participants (not witnesses) Think thought Think thought Make the sales cycle actually cycle Make the sales cycle actually cycle Encore! Encore!

27. Halfway through: What’s Changed? The Five Essential Questions

28. How many are still with you? (Gone is forever)

29. What has changed? What's going on here? What's going on here? Attendance is a personal decision Attendance is a personal decision Are they still there? Are they still there? Attention must be earned Attention must be earned

30. Where's the Answer? Know your audience Know your audience Make eye contact often Make eye contact often Have them wondering ‘What’s next?’ Have them wondering ‘What’s next?’

31. Who's Building This Rocket? The Five Essential Questions

32. Who Is New on Your Team? (No One?)

33. Who's new? This is not a train This is not a train Key players are critical Key players are critical Never trivialize the differences Never trivialize the differences

34. Where's the Answer? Get one rocket scientist Get one rocket scientist Plan transitions Plan transitions Who's in charge? Who's in charge?

35. Summary and Parting Thoughts

36. The Five Essential Questions for e-Learning...and Answers

37. The Five Essential Questions Where Will Where Will You Find the Answers? Find the Answers?

38. The Five Essential Questions… Who cares? Who cares? What's inside? What's inside? How visual is it? How visual is it? Halfway through: What has changed? Halfway through: What has changed? Who's building this rocket? Who's building this rocket?

39. The e-Answers Are NOT Technology

40. Find the Answers in: People People Value Value Visuals Visuals Connection Connection Skills Skills

41. The Final Essential Question: Who Will Ask the Right Questions In Your Company?

42. Thank You Janette Racicot www.Jracicot.com Jracicot@Jracicot.com www.Jracicot.com

44. "The important thing is not to stop questioning." Albert Einstein