1. 1 CBM: UBC's "One Stop" Billing and Payment Web Service Gordon Uyeda, Project Manager Fred Wang, Systems Analyst Nancy Low, Manager Registration & Systems Support Copyright Gordon Uyeda, Fred Wang, Nancy Low (2004). This work is the intellectual property of the authors. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the authors. To disseminate otherwise or to republish requires written permission from the authors.

2. 2 What is CBM? combined bill of partner merchant’s Charges multiple payment options Components 1.CBM 2.CBM web service 3.EFT payment module 4.CBM administration module CBM will not: – assess Charges – determine Payment Due Dates – update Merchant’s records

3. 3 CBM - invoice Nov 2002 CBM - CC payment Dec 2002 CBM - EFT payment Dec 2003 The University of British Columbia Student Services Report of the Customer Service Business Process Reengineering Team Student Information Management Plan On the Edge of the Future SIMPL BPR Fall 2000 Credit Card payment July 2000 History

4. 4 Customers Types: –prospects –applicants –students –alumni Origins – 145 countries Types of Study – Full and Part Time – Life Long Learning – Exchange programs

5. 5 Customers Convenience –“One-Stop” Bill payment –24 x 7 access –remote access Flexibility –multiple payment options –multiple payment plans Peace of Mind –Transactions are secure –Data secure

6. 6 Merchants 12 Faculties 11 Schools 1 College >100 Academic departments/units > 30 Administrative units –Registrar’s Office –Housing –Food Services –Career Services –Student societies

7. 7 Merchants - Benefits flexibility –Merchant specified options –phased implementation cost savings –automatic generation of GL transactions –auto-reconciliation process and tools –“favorable” Credit Card rates Payment reports available Refund process

8. 8 Partners TD Bank Financial Group First Data Canadian Payments Association US references: Electronic Funds Transfer Association(www.efta.org) Federal Reserve Board (www.federalreserve.gov) Moneris-USA(www.monerisusa.com) Vital(www.vitalps.com) Beanstream (www.beanststream.com)

9. 9 CBM Components CBM Web Service Primary financial Institution Web Payment Service Provider CBM Admin CBM Financial Management System Tuition Housing Parking

10. 10 Design Highlights Open system Reliable messaging between CBM and merchants One reference number across domain Auto reconciliation between every system

11. 11 Tools and Technologies used J2EE (JBoss/Tomcat/JMS) Castor Java/XML Binding Oracle Ant/Perforce JUnit/Webload

12. 12 CBM Credit Card Payment Authentication Web Service Student Service Center CBM JVs Financial Management System Bank Statement Bank Reconciliation file Merchant Web Service Financial Services Department Primary Financial Institution Secondary Financial Institution Web Payment Service Provider

13. 13 CBM EFT Payment Authentication Web Service Student Service Center CBM Merchant Web Service University’s Financial Institution Student’s Financial Institution Automated Clearing Settlement System Web Payment Service Provider JV Financial Services Department

14. 14 The Bill

15. 15 Credit Card Payment

16. 16 Payment Confirmation

17. 17 EFT Payment

18. 18 CBM Payments

19. 19 Tuition Payments

20. 20 Lessons Learned First on the block enthusiastic, stable partners Costs vs Benefits be careful what you wish for

21. 21 CBM Tomorrow Pre-Authorized Debit agreements direct deposit into Student’s Bank Accounts SFM redevelopment Credit Card verification integration with Student Card increase EFT promotion expand participating Merchants

22. 22 Questions? Gord Uyeda gord.uyeda@ubc.ca Fred Wang fred.wang@ubc.ca Nancy Low nancy.low@ubc.ca UBC SIMPL BPR Project http://students.UBC.ca/facultystaff/simpl.cfm eStrategy www.e-strategy.UBC.ca