1. 11 TROUBLESHOOT OFFICE APPLICATIONS Chapter 7

2. Chapter 7: Troubleshoot Office Applications2 CHAPTER OVERVIEW AND OBJECTIVES  Installing options and repairing Microsoft Office System installations  Using Microsoft Office Help and Office Online  Troubleshooting toolbars and menus  Troubleshooting linked and embedded images  Troubleshooting macros  Recovering lost files  Troubleshooting e-mail components  Installing options and repairing Microsoft Office System installations  Using Microsoft Office Help and Office Online  Troubleshooting toolbars and menus  Troubleshooting linked and embedded images  Troubleshooting macros  Recovering lost files  Troubleshooting e-mail components

3. Chapter 7: Troubleshoot Office Applications3 INSTALLED OPTIONS

4. Chapter 7: Troubleshoot Office Applications4 REPAIRING OFFICE INSTALLATIONS

5. Chapter 7: Troubleshoot Office Applications5 USING MICROSOFT OFFICE HELP

6. Chapter 7: Troubleshoot Office Applications6 USING MICROSOFT OFFICE ONLINE

7. Chapter 7: Troubleshoot Office Applications7 TROUBLESHOOTING TOOLBARS AND MENUS  Displaying toolbars  Resetting toolbars and menus  Custom toolbars and menus  Displaying toolbars  Resetting toolbars and menus  Custom toolbars and menus

8. Chapter 7: Troubleshoot Office Applications8 DISPLAYING TOOLBARS

9. Chapter 7: Troubleshoot Office Applications9 DISPLAYING TOOLBARS (CONT.)

10. Chapter 7: Troubleshoot Office Applications10 RESETTING TOOLBARS AND MENUS

11. Chapter 7: Troubleshoot Office Applications11 CUSTOM TOOLBARS

12. Chapter 7: Troubleshoot Office Applications12 CUSTOM MENUS

13. Chapter 7: Troubleshoot Office Applications13 TROUBLESHOOTING LINKING AND EMBEDDING  Linking documents  Embedding documents  Troubleshooting scenarios  Linking documents  Embedding documents  Troubleshooting scenarios

14. Chapter 7: Troubleshoot Office Applications14 LINKING DOCUMENTS  Creates a connection to another document  Uses less disk space  Prone to failure if linked document is unavailable  Creates a connection to another document  Uses less disk space  Prone to failure if linked document is unavailable

15. Chapter 7: Troubleshoot Office Applications15 EMBEDDING DOCUMENTS  Embeds one document within another  Uses more disk space  Embedded document is static and will not receive updates  Embeds one document within another  Uses more disk space  Embedded document is static and will not receive updates

16. Chapter 7: Troubleshoot Office Applications16 REPAIRING BROKEN LINKS

17. Chapter 7: Troubleshoot Office Applications17 TROUBLESHOOTING MACROS  Check macro security settings  Step into macro to find point of failure  Re-create macro if necessary  Check macro security settings  Step into macro to find point of failure  Re-create macro if necessary

18. Chapter 7: Troubleshoot Office Applications18 RECOVERING LOST FILES  Microsoft Office Application Recovery  AutoRecover  Open and Repair  Search and Recent Documents  Microsoft Office Application Recovery  AutoRecover  Open and Repair  Search and Recent Documents

19. Chapter 7: Troubleshoot Office Applications19 AUTORECOVER

20. Chapter 7: Troubleshoot Office Applications20 OPEN AND REPAIR

21. Chapter 7: Troubleshoot Office Applications21 E-MAIL APPLICATION ISSUES  Recovering deleted items  Managing attachments  Recovering deleted items  Managing attachments

22. Chapter 7: Troubleshoot Office Applications22 RECOVERING DELETED ITEMS Deleted Items Folder Usually no message store backup; Export Import possible solution No recovery after Deleted Items are emptied Outlook ExpressOutlook 2003 If using Microsoft Exchange Server, it might be possible to use Deleted Item Recovery Usually backed up in corporate environment

23. Chapter 7: Troubleshoot Office Applications23 UPDATING OFFICE APPLICATIONS  http://office.microsoft.com/officeupdate  Check for Updates from Help menu in Office applications  http://office.microsoft.com/officeupdate  Check for Updates from Help menu in Office applications

24. Chapter 7: Troubleshoot Office Applications24 SUMMARY  To install options  Add/Remove Programs, click Change  Insert product CD and run Setup  Use Add/Remove Programs, CD, or Detect and Repair to repair Office  Research solutions in Help or Office Online  Practice customizing menus and toolbars to gain familiarity  To install options  Add/Remove Programs, click Change  Insert product CD and run Setup  Use Add/Remove Programs, CD, or Detect and Repair to repair Office  Research solutions in Help or Office Online  Practice customizing menus and toolbars to gain familiarity

25. Chapter 7: Troubleshoot Office Applications25 SUMMARY (CONT.)  Recovering lost files  Microsoft Office Application Recovery  AutoRecover  Open and Repair  Search or Recent Documents  Download application updates from Office Update on the Web  Recovering lost files  Microsoft Office Application Recovery  AutoRecover  Open and Repair  Search or Recent Documents  Download application updates from Office Update on the Web