1. Poole Opinion Panel Summer 2006 NHS Dentists DRAFT Heather Kitching Consultation Manager Strategic Planning Services

2. The Poole Opinion Panel is one of the Council’s core corporate consultation tools Survey fieldwork managed by the Market Research Group (Bournemouth University) July-August 2006 Reminder postcard sent to boost response rates 1,061 out of 1,796 questionnaires returned (59%) The data has been weighted by mosaic groups to make them representative of Poole. NB: 2004 results have been re-weighted to enable comparisons. Summer 2006 Poole Opinion Panel

4. The following questions were included in the Summer 2006 Poole Opinion Panel: Q. Are you registered with a Dentist? Yes, with an NHS dentistYes, with a private dentistNo Q. How often do you visit a dentist? Every 1-6 monthsEvery 7 to 9 months about once a yearless often Q. Have you been able to see a NHS dentist since April 2006? YesYes, only as an urgent patient No, I have a private dentistI haven’t tried No Q.Did you know about the changes to the way NHS Contracts are managed? YesNo Q.Do you know how to contact a NHS dentist during the day? YesNo Q.Do you know how to contact a NHS dentist during the evening / night? YesNo Q.If you were experiencing a lot of dental pain would you: Contact your dentist? Contact NHS direct? Go to the hospital?Telephone the dental helpline? Contact your doctor?Other? NHS Dentists

5. The questions regarding Local NHS Dentists were commissioned by Poole PCT to review if they are getting the message and information about access to NHS dentists to residents. The findings will be reported to the Dorset and Somerset Strategic Health Authority, who will report in turn to the Department of Health. The questions will also inform the PCT whether: they are providing enough access to the out of hours service and patients go directly to the correct source of help rather than being passed from pillar to post. NHS Dentists

6. The results are significant by age, area and mosaic group. There are no significant differences when looking at the results by gender. Registered with a dentist Base = all respondents 50.5% of respondents have a regular NHS Dentist. 37% have a private Dentist. 12.5% have no dentist.

7. Registered with a dentist – by age 65% of those people aged 18-29 have an NHS Dentist. The number of people who have an NHS Dentist falls with age – particularly over the age of 60.

8. Registered with a dentist – by area More respondents in ‘Alderney, Branksome East & West’, ‘Canford Heath East & West, Creekmoor and Oakdale’ and ‘Newtown and Parkstone’ have an NHS Dentist, with those in ‘Broadstone, Merley & Bearwood’ and ‘Canford Cliffs and Penn Hill’ are more likely to have a private dentist.

9. Registered with a dentist – by Mosaic Mosaic Groups - key: 1. Symbols of success 2. Happy families 3. Suburban comfort 4. Ties of community 6. Welfare borderline 8. Blue collar enterprise 10. Grey perspectives. Mosaic Groups ‘Happy Families’, ‘Ties of Community’ and ‘Blue Collar Enterprise’ are more likely to have an NHS dentist. ‘Symbols of success’ and ‘Grey perspectives’ are more likely to have a private dentist. ‘Welfare borderline’ and ‘Blue Collar Enterprise’ are more likely to have no dentist.

10. 71% of respondents see a dentist at least twice a year. 6% never see a dentist. The results differ according to age and what kind of dentist respondents see (and of course whether they have one). The majority of those people who do have a dentist, see them twice a year (67-68%). There are no differences when looking at the result by area, gender or mosaic group. How often visit dentists Base = all respondents

11. Do you have a regular dentist BY How often do you visit a dentist? These rows are looking at the percent of those who have a particular dentist. These rows show the percent looking at the percent of those who have a particular dentist.

12. Registered with a dentist – by age

13. 39% of respondents have been able to see an NHS Dentist since 2006. 21% haven’t tried. Of those who haven’t tried, 71% have another dentist – 29% do not have a dentist. 12% haven’t been able to. 44% of those who have not been able to have no dentist and 11.5% have an NHS Dentist. NHS Dentist since April 2006 Base = all respondents

14. Do you visit a regular dentist? By Have you been able to see an NHS dentist since April 2006?

15. Have you seen an NHS Dentist since April 2006 – by area People in ‘Alderney, Branksome East & West’, ‘Canford Heath East & West, Creekmoor and Oakdale’ and ‘Newtown and Parkstone’ have been able to see an NHS Dentist – these are the wards that are more likely to have an NHS Dentist.

16. Awareness of changes to NHS dentist contracts Base = all respondents 40% were aware of the changes to how NHS Contracts are managed. 93% of those who were aware of the changes have a dentist –64% have an NHS Dentist and 29% a private one.

17. Do you visit a regular dentist? By Did you know about the changes to NHS Contracts? 93% of those who were aware of the changes (40% of respondents) have a dentist – 64% have an NHS Dentist and 29% a private one. 51% of those who have an NHS Dentist were aware of the changes and 31% of those who have a private dentist were aware. 22% of those who do not have a dentist were aware. These rows are looking at the percent of those who have a particular dentist. These rows are looking at the percent of those who did or didn’t know about the changes.

18. Awareness of changes by area People living in ‘Alderney, Branksome East and West’, ‘Broadstone and Merley’ and ‘Newtown and Parkstone’ are more likely to be aware of the changes to the way NHS Contracts are managed.

19. Awareness of changes by age Those people aged 30-74 are more likely to be aware of the changes to the way NHS Contracts are managed.

20. Contacting an NHS Dentist Base = all respondents 54% of respondents said that they know how to contact an NHS Dentist during the day. This decreases to 29% who said that they would know how to contact an NHS Dentist out of hours. Those who have an NHS Dentist are more likely to know how to contact an NHS Dentist both during the day and out of hours. 84% of those who do not have a dentist would not know how to contact an NHS Dentist out of hours. Women (57%) are more likely than men (50%) to know who to contact during the day. Those people who live in ‘Alderney, Branksome East & West’’ and ‘Newtown and Parkstone’ are more likely to know how to contact an NHS Dentist during the day. People who live in ‘Alderney, Branksome East & West’, ‘Canford Heath East & West, Creekmoor and Oakdale’ and ‘Newtown and Parkstone’ are more likely to have an NHS Dentist.

21. Contacting an NHS Dentist by gender Women (57%) are more likely than men (50%) to know who to contact during the day.

22. Contacting an NHS Dentist by area Those people who live in ‘Alderney, Branksome East & West’’ and ‘Newtown and Parkstone’ are more likely to know how to contact an NHS Dentist during the day. People who live in ‘Alderney, Branksome East & West’, ‘Canford Heath East & West, Creekmoor and Oakdale’ and ‘Newtown and Parkstone’ are more likely to have an NHS Dentist.

23. Do you visit a regular dentist? BY Do you know how to contact an NHS Dentist during the day? Do you visit a regular dentist? BY Do you know how to contact an NHS Dentist at night?

24. The majority of respondents would contact their dentist. 6% of panel members never see a dentist. Those who do not have a dentist would be most likely to contact NHS Direct (18.3%) or the dental helpline (19%). 18% would not know who to contact. 6% of those who do not have a dentist would do nothing. The breakdown of ‘other’ is shown on the next page. Contacting a dentist Base = all respondents

25. Contacting a dentist – other reasons

26. Do you visit a regular dentist? BY What would you do if experiencing a lot of dental pain? These rows are looking at the percent of those who have a particular dentist. These rows are looking at whether those people who opt for different methods have a dentist or not.

27. For more information contact: Heather Kitching Consultation Manager Strategic Planning Services Ext 3354 More survey results can be found on the Consultation Portal on the Loop or on boroughofpoole.com/opinions.