4 Over 25 years of innovation, in a changing world… IntroductionOver 25 years of innovation, in a changing world…MalcolmBaldrigeAward9-1-1 TrainingProgramLLS Court & MedicalCertificationTeleInterpreters joins the organization19821989199319941998200020072008Founded by SJPolice OfficerStrategic Business Unit of AT&T1 MillionInterpretations10,000thCustomer2nd RedundantSiteRapid Connect PlatformInflux of Hispanicand Asian PopulationLA RiotsNorthridgeEarthquake9/11 &AftermathHurricanes Rita & KatrinaAtlanta Olympic Games2004 FloridaHurricane Season
14 New York City ● Interpreter Connect Time (average): 18.1 seconds Results:“In 2005, the Language Line Program, which was started in Queens, became a citywide initiative that equips police officers with special telephones that allow direct access to interpreters in more than 150 languages. Through these efforts, major domestic violence felony crime has decreased 20% citywide and family-related homicides have decreased 7% over the last five years.”New York City Mayor’s Office to Combat Domestic Violence, October 25, 20072006 INTERPRETER ACCESS● Languages served: 46● Interpreter Connect Time (average): seconds● Calls served: >2,500
23 Case Studies: Common Success Factors Community collaborationKnow your target audienceAppropriate media for each of your LEP touch pointsSimple messaging translates bestQuantify-- Measure, measure, measure (before and after)
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