1. Disarm Discover DreamDesign Deliver Don’t Settle Achieving Student & Advisor Success Through Appreciative Advising Lisa Allen, M.S. Program Coordinator & Academic Advisor Utah State University Tami Spackman Academic Advisor Utah State University

2. Disarm Discover DreamDesign Deliver Don’t Settle The Privilege of Working in Higher Education “Education is the most powerful means of increasing individual opportunity and creating more prosperous, fairer, and more just societies. So to have the privilege of participating in that mission is as much as anybody could hope for in life.” -B. Joseph White, University of Illinois Reiter, A. F. (2005). Meet Joe White: New UI president talks about leadership, goals and responsibility.” Illinois Alumni Magazine, 17(5), 20–23.

3. Disarm Discover DreamDesign Deliver Don’t Settle What is Student Success?

4. Disarm Discover DreamDesign Deliver Don’t Settle “High impact advisors realize that the positive outcomes of advising sessions are not just limited to students; in fact, the real joy of advising occurs when advisors understand how fulfilling it is to really impact other peoples’ lives and how much they can learn from their advisees.” - Jennifer Bloom The Joy of Advising

5. Disarm Discover DreamDesign Deliver Don’t Settle Starfish You can make a difference

6. Disarm Discover DreamDesign Deliver Don’t Settle Appreciative Advising Definition “Appreciative Advising is the intentional collaborative practice of asking positive, open-ended questions that help students optimize their educational experiences and achieve their dreams, goals, and potentials.”  Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

7. Disarm Discover DreamDesign Deliver Don’t Settle UNCG Programs Using Appreciative Advising First-Year Experience Program – University Studies Course Retention Program – Student Strategies for Success Course Success Contract Program – Students Returning from Suspension or Dismissal  Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

8. Disarm Discover DreamDesign Deliver Don’t Settle Retention Program- UNC In a pre-post survey measuring learning objectives, 17 of the learning objectives experienced greater than 5% growth. Instructors were very highly rated, with approximately 85% of SAS 100 and 200 students reporting that they found their instructors to be professional, helpful, understanding, knowledgeable, and organized. Received both the Noel-Levitz Excellence in Retention Award and NACADA Outstanding Program Award in 2004.  Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

9. Disarm Discover DreamDesign Deliver Don’t Settle Appreciative Advising Inventory 3. I attend all my classes Category – Commitment to Learning (Internal Asset) IndicatorsExample Questions Commitment to Learning Achievement motivation – young person is motivated to do well in school. Tell me about a time when you felt motivated to do well in school. What was your motivation? School engagement – Young person is actively engaged in learning Tell me about a time when you felt you were actively engaged in learning. How did you feel? What was it that made you feel engaged? Homework – Young person reports doing at least one hour of homework every school day Tell me about a time when you enjoyed doing class projects or assignments. Why do you think you enjoyed it? Bonding to school – Young person cares about his/her school Tell me about a time when you volunteered at your school. Why did you choose to do that? Reading for pleasure – Young person reads for pleasure three or more hours per week What impact will your college degree have on your life? How do you envision your life being different because of the degree?

10. Disarm Discover DreamDesign Deliver Don’t Settle Appreciative Advising Inventory 44. I successfully balance my academic pursuits with my personal life. Category – Constructive Use of Time (External Asset) IndicatorsExample Questions Creative activities – Young person spends three or more hours per week in lessons or practice in music, theater, or other arts Tell me about a time when your going the extra mile really paid off for you. Youth programs – Young person spends three or more hours per week in sports, clubs or organizations at school and/or in community organizations. When was the last time that you were really excited about an event? What was exciting about it? Religious community – Young person spends one hour or more per week in activities in a religious institution. Tell me about a time when you did an excellent job prioritizing tasks. How did you do it? How did you determine what was most important? Time at home – Young person is out with friends “with nothing special to do” two or fewer nights per week. What types of people do you work best with? Give me a specific example involving positive collaboration. Who brings out the best in you?

11. Disarm Discover DreamDesign Deliver Don’t Settle Benefits of Appreciative Advising

12. Disarm Discover DreamDesign Deliver Don’t Settle The Six Phases of Appreciative Advising Disarm Discover Dream Design Deliver Don’t Settle  Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

13. Disarm Discover DreamDesign Deliver Don’t Settle DISARM Recognizing the importance of first impressions, create a safe, welcoming environment for students “To overcome or allay the suspicion, hostility, or antagonism of. To win the confidence of.”  Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

14. Disarm Discover DreamDesign Deliver Don’t Settle Which grade would you want to talk about? English -A History -A Biology -B Phys Ed -B+ Math -F Rath, T., & Clifton, D. O. (2004). How full is your bucket? Positive strategies for work and life. New York: Gallup Press.

15. Disarm Discover DreamDesign Deliver Don’t Settle Disarm Phase Prerequisite Believe in the goodness of each student who walks through your door. Treat them like you would want your son/daughter/best friend treated. “The people who make a difference in your life are not the ones with the most credentials, the most money, or the most awards. They are the ones that care.” - Author Unknown  Bloom, J. and Martin, N.A. (2002, August 29). Incorporating appreciative inquiry into academic advising. The Mentor: An Academic Advising Journal, 4 (3). http://www.psu.edu/dus/mentor/020829jb.htm http://www.psu.edu/dus/mentor/020829jb.htm

16. Disarm Discover DreamDesign Deliver Don’t Settle Important Advisor Behaviors Webpage has picture & a blurb about each advisor Sit in the chair your students sit in Decorating your office in a personal way Meeting students at the door  Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

17. Disarm Discover DreamDesign Deliver Don’t Settle Disarming Questions So what has been the highlight of your day so far? Does Logan remind you of your hometown? Tell me about your week? I was just reading an article in the Statesman about ___________, did you see that? What did you think about that article?  Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

18. Disarm Discover DreamDesign Deliver Don’t Settle DISCOVER Utilize positive open-ended questions to draw out what they enjoy doing, their strengths, and their passions. Listen to each answer carefully before asking the next positive question.  Bloom, J. and Martin, N.A. (2002, August 29). Incorporating appreciative inquiry into academic advising. The Mentor: An Academic Advising Journal, 4 (3). http://www.psu.edu/dus/mentor/020829jb.htmhttp://www.psu.edu/dus/mentor/020829jb.htm

19. Disarm Discover DreamDesign Deliver Don’t Settle Important Advisor Behaviors Taking mental notes of the student’s: Strengths Skills Passions Accomplishments  Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing. Ask positive open questions that help us learn our students’ stories.

20. Disarm Discover DreamDesign Deliver Don’t Settle Important Advisor Behaviors Listening! Listening Affirming/rephrasing/ summarizing what student is saying: – “I’m impressed by…..” – Pointing out specific times the student took initiative (creator instead of victim language)  Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

21. Disarm Discover DreamDesign Deliver Don’t Settle Discover Questions for Students Describe three life events that have made you into the person you are today. Since coming to this institution, what is something you’ve accomplished that you are proud of? Who are the most important role models in your life? Why? What qualities in them do you hope to emulate? What were you doing the last time you lost track of time? Habley, W. R., & Bloom, J. L. (2007). Giving advice that makes a difference. In G. L. Kramer (Ed.), Fostering student success in the campus community (pp. 171–92). San Francisco: Jossey-Bass.

22. Disarm Discover Dream Design Deliver Don’t Settle DREAM Help students formulate a vision of what they might become, and then assist them in developing their life and career goals  Bloom, J. and Martin, N.A. (2002, August 29). Incorporating appreciative inquiry into academic advising. The Mentor: An Academic Advising Journal, 4 (3). http://www.psu.edu/dus/mentor/020829jb.htmhttp://www.psu.edu/dus/mentor/020829jb.htm

23. Disarm Discover Dream Design Deliver Don’t Settle Definition of Dream  “An aspiration; goal; aim  A condition or achievement that is longed for” http://www.dictionary.com

24. Disarm Discover Dream Design Deliver Don’t Settle Important Advisor Behaviors Listen purposefully Make connections between information from the Discover phase and dreams being shared during this phase. Is there congruency between the two phases? Encourage students to be open to the possibilities and remind them that there is more than one right answer  Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

25. Disarm Discover Dream Design Deliver Don’t Settle Dream Questions If salary, education, and time were irrelevant, what is your ideal job? When you were 8 years old, what did you say you wanted to be when you grew up? What about now? Magazine Question  Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

26. Disarm Discover DreamDesign Deliver Don’t Settle DESIGN Help students devise concrete, incremental, and achievable goals  Bloom, J. and Martin, N.A. (2002, August 29). Incorporating appreciative inquiry into academic advising. The Mentor: An Academic Advising Journal, 4 (3). http://www.psu.edu/dus/mentor/020829jb.htmhttp://www.psu.edu/dus/mentor/020829jb.htm

27. Disarm Discover DreamDesign Deliver Don’t Settle Co-Creating a Plan “When people select their own goals, they are likely to have greater self-involvement in achieving them. If goals are prescribed by others, however, individuals do not necessarily accept them or feel obligated to meet them” – Albert Bandura Bandura, A. Self Efficacy: The Exercise of Control, p. 218

28. Disarm Discover DreamDesign Deliver Don’t Settle Design Phase Developing an Action Plan Work together to set goals and specific sub-goals Establish a realistic timeline for accomplishment of goals Clarify who is responsible for what by what date  Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

29. Disarm Discover DreamDesign Deliver Don’t Settle How to Make Decisions  Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing. Share options Discuss pros and cons of each option Discuss ramifications of each option Do homework on each option “Trusting your instincts” –tends to make better choices. Student makes the decision

30. Disarm Discover DreamDesign Deliver Don’t Settle Important Advisor Behaviors Campus offices Counseling Center Alumni People in the community Other students Courses On-line resources Making effective referrals  Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

31. Disarm Discover DreamDesign Deliver Don’t Settle Design Questions What can you do in the next week to move one step closer to at least one of your goals? Let’s brainstorm on the resources you will need to accomplish these goals and objectives. How will you celebrate the accomplishments of these goals? Habley, W. R., & Bloom, J. L. (2007). Giving advice that makes a difference. In G. L. Kramer (Ed.), Fostering student success in the campus community (pp. 171-192). San Francisco: Jossey-Bass.

32. Disarm Discover DreamDesign Deliver Don’t Settle DELIVER The students follow through on their plans. The advisor is there for them when they stumble, believing in them every step of the way and helping them continue to update and refine their dreams as they go.  Bloom, J. and Martin, N.A. (2002, August 29). Incorporating appreciative inquiry into academic advising. The Mentor: An Academic Advising Journal, 4 (3). http://www.psu.edu/dus/mentor/020829jb.htmhttp://www.psu.edu/dus/mentor/020829jb.htm

33. Disarm Discover DreamDesign Deliver Don’t Settle Important Advisor Behaviors Review what you have accomplished in this session Review the student’s responsibilities and your responsibilities and the deadlines you have co- established Encourage the student to contact you with any problems or concerns Reiterate your confidence that the student can indeed accomplish the goals set forth Energize your students to do their best  Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

34. Disarm Discover DreamDesign Deliver Don’t Settle Deliver Phase Questions How and when will you keep me updated on your progress? What will you do if you run into roadblocks? What will you do if you think your goals may be changing? Habley, W. R., & Bloom, J. L. (2007). Giving advice that makes a difference. In G. L. Kramer (Ed.), Fostering student success in the campus community (pp. 171-192). San Francisco: Jossey-Bass.

35. Disarm Discover DreamDesign Deliver Don’t Settle DON’T SETTLE The advisor challenges the student to proactively raise the student’s internal bar of self- expectations  Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

36. Disarm Discover DreamDesign Deliver Don’t Settle “Good is the enemy of great.”  Collins, J. (2001). Good to great: Why some companies make the leap and others don’t. New York: HarperCollinsPublishers.

37. Disarm Discover DreamDesign Deliver Don’t Settle Settling “We don’t have great schools, principally because we have good schools. Few people attain great lives, in large part because it is just so easy to settle for a good life.”  Collins, J. (2001). Good to great: Why some companies make the leap and others don’t. New York: HarperCollinsPublishers.

38. Disarm Discover DreamDesign Deliver Don’t Settle Don’t Settle Questions  Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing. You have done great so far, but what is one thing that you could do even better? What would happen if I challenged you to become the best you that you could possibly become? What would you need to do differently? Tell me about something that you didn’t think you could accomplish, but did?

39. Disarm Discover DreamDesign Deliver Don’t Settle The Six Phases of Appreciative Advising Disarm Discover DreamDesign Deliver Don’t Settle  Bloom, J. L., Hutson, B. L., & He, Y. (2008). The appreciative advising revolution. Champaign, IL: Stipes Publishing.

40. Disarm Discover DreamDesign Deliver Don’t Settle Want to learn more? http://www.appreciativeadvising.com/ Bloom.pdf