1. Mountain States Health Alliance Quality Awards Program Recognizing and Rewarding Improvement Initiatives at MSHA

2. MSHA Quality Awards Program Purpose –Encourage improvement within Mountain States Health Alliance Recognizing participation in improvement initiatives Rewarding successful improvements Currently in the 8 th year Sponsored by President/CEO, Dennis Vonderfecht Coordinated through the Quality Department Three primary components –Project entry –Judging –Recognition

3. You are invited...

4. Meadowview Marriott Resort & Convention Center

5. Quality Awards Project Exhibit and Reception Where the recognition begins

15. Quality Awards Banquet

29. Project summaries

30. Quality Awards Program

31. Agenda Program Invocation Larry Easterling Director of Pastoral Care Mountain States Health Alliance Welcome Maureen MacIver Board Chair Mountain States Health Alliance Opening Remarks Dennis Vonderfecht President /CEO Mountain States Health Alliance Presentation of Awards and Recognitions Rob Adams Tamera Fields Monty McLaurin Jamie Parsons Tom Tull Lindy White Dennis Vonderfecht Closing Remarks Dennis Vonderfecht

32. PI Champions Individuals within the system who have demonstrated dedication to creating a culture of quality by promoting and using the MSHA performance improvement model.

33. Levels of Recognition Level I: Quality Interest R ecognition of an opportunity for improvement Allocation of time and resources toward developing a solution Level II: Quality Initiative U se of data to drive the improvement effort Use of PDCA to some degree Level III: Quality Improvement A successful project with improvement beyond the baseline level Achieved via the utilization of the Plan-Do-Check-Act methodology Level IV: Quality Implementation At/near target Strong likelihood of continued success / mechanism in place for continuous monitoring of the new process or problem solution. Level V: Quality Impact Significant measurable improvement Impacting more than one department / facility / Quality Pillar or all of MSHA

34. Participants at all levels receive a certificate

35. Levels IV and V projects receive a trophy

36. Awards Hold-the-Gains Award Most Innovative Project House of Quality Awards - Stakeholder Safety - Service Excellence - Clinical Effectiveness - Operational Effectiveness - Patient-Centered Care Best Individual Project Best Team Project President’s Award

38. Best Team Project & President’s Award

39. 7 th Annual MSHA Quality Awards  116 projects entered (59% increase from last year)  14 Returning projects entered Hold-the-Gains  102 New projects or Previous Level 1-3  Level 1 – 10  Level 2 – 27  Level 3 – 47  Level 4 – 16  Level 5 – 2  21 judges  745 project participants (95% increase from last year)  89 Project Storyboards on exhibit (25% increase from last year)  Cash and awards = $12,000

40. Recognition continues after the event Write-ups –MSHA publications –Area newspapers –MSHA Moment MSHA Intranet –Quality projects library All projects Best practice sharing / Lessons learned sharing –Images Quality Awards banquet Project photos Storyboards Best practices sharing events Presentations at Board Meetings

42. Entering a Project

43. The process Totally electronic project entry Entry period approximately 10 weeks Quality Department resources available –In-person –Online Optional storyboard entry

44. Intranet Resources

45. Entering a project

48. Judging the Projects This is where YOU come in!

49. Judging the Projects Qualifications Quality expertise Healthcare experience NOT required Familiarity with PDCA Outside Mountain States Health Alliance The process Totally electronic Estimate 0.5 – 1.0 hour per project / 10 – 15 projects Guidelines for consistent scoring Nomination of projects for awards 21 volunteered their time and expertise last year!

50. Judging Screen

52. This could be you

53. “I have thoroughly enjoyed this opportunity and am highly impressed in general with the MSHA Quality Awards program and the quality of the submissions.” “As last year, I am impressed with the scope and level of effort from so many teams. It speaks well of the cultural drive towards institutionalized continuous improvement at MSHA. Keep up the good work! “ “It was a very rewarding experience, and I look forward to doing it again.” “What a learning experience even for someone who has been in quality for many years.” Some feedback from our judges

54. Lessons Learned and Improvements Each year is the best one yet!

55. Learning and Improving Listening and learning  Debrief after banquet – What worked and what could be better  Customer feedback via online survey Improvements over the years  All participants recognized  Judges are external quality experts from various industries  Online entry and judging processes  Criteria for judging now available to team members  Scoring Matrix for judges to improve standardization and reduce inconsistency  Information/education now a part of the online entry page  Streamlining processes -Reduced the length of the program -Eliminated the keynote speaker from recognition program (based on feedback) - Increased the number of recognitions  Feedback now available online to project participants immediately after banquet

56. Year OneYear TwoYears 3-7 Entering projectsStoryboard entryTyped entryOnline entry Judging projects3 external / 6 MSHA On-site Handwritten Several hours Tri-Cities area All external judges Electronic Emailed documents Two week period Statewide All external judges Online judging 4+ week period NYC to Panama Recognizing projects 3 awards Only winners invited to awards program No recognition for other projects 10+ awards All participants invited, with guest All projects recognized

57. Integration MSHA House of Quality –Pillars of excellence –Patient Centered Care Impact on Blueprint goals is considered in scoring Use of PDCA improvement model is considered in scoring

58. Thank You!