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Procédure de commande groupée de licences Office HUP (Droit dUtilisation dOffice à Domicile)

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Presentation on theme: "Procédure de commande groupée de licences Office HUP (Droit dUtilisation dOffice à Domicile)"— Presentation transcript:

1 Procédure de commande groupée de licences Office HUP (Droit dUtilisation dOffice à Domicile)

2 Programme HUP Descriptif : Le Programme HUP propose des produits Office en 7 langues (UK, Fr, G, SP, NL, SW, I) : Office XP professionnal, Applications Office en stand alone, publisher, infopath, FrontPage, Project (Std), Visio (Std and Pro). Version actuelle et précédente. Mode de livraison : 1 er arrivé 1 er servi Le nombre de HUP est limité au nombre de licences achetées Expédition sous 30 jours à réception de la commande. Conditions pour lemployé : doit avoir une licence SA sur le bureau pour utiliser une licence HUP à domicile frais de duplication et denvoi du Média ne peut utiliser que des logiciels couverts par laccord ne peut utiliser quun exemplaire privé. pourra bénéficier dune assistance pour linstallation et la configuration La licence expire lorsque lemployé quitte lorganisation. Les logiciels sont disponibles pendant la durée de lemploi auprès de la société détentrice des licences. Les avantages HUP non réclamés expirent à la date dexpiration du contrat de licence Les employés bénéficient de licences Office pour une installation et une utilisation sur leur ordinateur à domicile.

3 Procédure Commande groupée licences HUP A partir de 20 licences groupées Diminution du prix du CD de 28 TTC à 12 TTC Paiement à la commande Délais de livraison généralement constatés : 4 semaines après paiement Possibilité de nommer un partenaire Administrateur du service pour gérer les commandes. Procédure : 1.LAdministrateur du Service HUP appelle le Call Center Lagent du Call Center remplit au téléphone avec lAS le formulaire de commande groupée HUP (entre autres le Code programme et le N° AMO nécessaires) 3.Le Call Center renvoie le formulaire par fax au Notice Contact ou tout CO-Administrateur du Site MVLS pour validation et signature. 4.Le client renvoie par fax/poste le formulaire rempli, signé et avec le paiement La commande HUP doit être payée à la commande (carte de crédit, mandat, chèque) 5.Une fois le paiement réceptionné, la commande est envoyée à ladresse de livraison indiquée sur la commande. 6.La distribution des CD est réalisée par le client.

4 Les Modes de paiement Par Transfert Electronique : EURO Citibank AG Frankfurter Welle Reuterweg 16, Frankfurt/Main, Germany Account Number: Bank Sort Code: Swift Code: CITIDEFF IBAN Number: DE Par chèque : En US Dollar, Euro, Rand Sud-Africain ou Livre Sterling. A lordre de : Microsoft Ireland Operations Limited. Adresse denvoi du chèque :Microsoft Direct Services, P.O. Box 1199, Verl, GermanyI IMPORTANT- Noter le Numéro de commande sur le verso du chèque. Le numéro de commande est envoyé en retour de commande groupée par . IMPORTANT- Demander à votre Banque dajouter le numéro de commande Microsoft sur votre transfert Electronique. Le numéro de commande est envoyé en retour de commande groupée par .

5 Procédures (après la commande) Annulation de commande Appeler le Call centre et donner le numéro de commande. Modification de commande Si la commande a déjà été livrée: Augmentation de la quantité ? Passer une nouvelle commande Diminution de la quantité ? Suivre le process de retour des produits Si la commande na pas été livrée: Une nouvelle commande avec la nouvelle quantité devra être faite et la commande initiale devra être annulée Si le produit reçu est endommagé Appeler le call centre Passer une nouvelle commande en demandant de préciser sur la commande replacement for damaged goods, do not charge customer Pas besoin de retourner les produits endommagés. Remboursement des produits retournés Le remboursement des produits non ouverts est possible dans les 30 jours suivant la date de réception des produits par le client. Les produits ouverts ne sont pas remboursés Les frais de port sont à la charge du client Appeler le Call center pour entamer la procédure ( )

6 Gestion de la Responsabilité de lemployeur ? Article 13 de programme HUP & CLUF Licences Office HUP Le droit dutilisation des licences HUP sarrête quand : le contrat de licences en volume est expiré, lemployé éligible quitte la société (rupture du contrat de travail) lemployé nest plus éligible (nutilise pas Office couvert par la SA au bureau) Lemployé est responsable du respect des ces Clauses dutilisation Microsoft peut faire parvenir au client un courrier officiel personnalisé certifiant de la non responsabilité de lemployeur à tout manquement au CLUF Office HUP par lemployé (Cf équipe SA Microsoft France).

7 Technology Provider Boosts Employee Satisfaction While Increasing Productivity Fair Isaac Corporation Fair Isaac Corporation, one of the worlds leading providers of business decision systems, has made a very successful decision of its own: to take advantage of the Microsoft Home Use Program included with its Microsoft Software Assurance for Volume Licensing benefits. As a Software Assurance customer, Fair Isaac can maximize its software investment by making the latest Microsoft Office System software available to its employees for their personal or business use at home, at nominal cost. Employees say they love the ability to use the latest Office software at home at minimal costand they report productivity increases as a result. Theres virtually no program administration for Fair Isaacs IT professionals to worry aboutso they love the Microsoft Home Use Program, too. One way that Fair Isaac has enhanced its employee benefits is by participating in the Microsoft Home Use Program, a key component of the Microsoft Software Assurance for Volume Licensing Program. Software Assurance gives customers automatic access to new technology and provides productivity benefits, support, tools, and training to help deploy and use Microsoft software efficiently. We knew it would be very helpful to always have the latest versions of our Microsoft software without having to re-license and pay new fees all the time, says Brian Alexander, Director, Customer Support at Fair Isaac. As the number of our employees grows, we have a pre-existing way to cover them for software. It makes it easy to budget and meet future needs. Microsoft handles all the administration for us, says Alexander. We give our employees the account numbers so they can get their softwarebut thats about it. We can always see information on usage from a secure Web site. As a related benefit, we dont have to worry about licensing issues related to home usewe know our employees are always using fully licensed software. It was really easy to get my Home Use Rights copy of Microsoft Office 2003, says Al Sullivan, software engineer at Fair Isaac. I received Brians , clicked on the link, entered some information when I got to the Web site, and that was it. I had my software four days later. Thanks to Home Use, were giving our employees access to the latest and greatest Office software at a very small cost to them and no cost to us, says Alexander. This is an extremely easy program both for us and for our employees. Its a real win-win. Thanks to Home Use, were giving our employees access to the latest and greatest Office software at a very small cost to them and no cost to us. Its a real win-win. Brian Alexander, Director Customer Support, Fair Isaac Corporation Corporate Overview Fair Isaac Corporation Country or Region: United States Industry: Technology Customer Profile Fair Isaac Corporation, based in Minneapolis, provides business decision systems to thousands of companies in more than 60 countries. Business Situation Fair Isaac wanted to increase employee satisfaction by enhancing its employee benefits program. Solution The Home Use benefits of Microsoft Software Advantage enable Fair Isaac to offer employees the latest Microsoft Office System software at minimal cost. Benefits Increases employee satisfaction Estimated U.S.$120,000 in software savings Boosts productivity Reduces IT burden

8 Employees at Engineering Firm Save $250,000 on Home-Use of Microsoft Software Corporate Overview CH2M Hill Country or Region: United States Industry: Technology Customer Profile CH2M HILL, based in Englewood, Colorado, provides engineering, construction, operations, communications, security, environmental and related services to clients on six continents. Business Situation CH2M HILL is always looking for ways to enhance its employee benefits program, simplify the IT challenge, and save the company money. Solution The Home Use benefits of Microsoft Software Advantage enable CH2M HILL to offer employees the latest Microsoft Office System software at minimal cost. Benefits Increases Employee Satisfaction Saves U.S.$250,000 in software costs Boosts Productivity Reduces IT Burden CH2M HILL Corporation is one of the 100 best places to work, according to Fortune Magazine. And its constantly looking for ways to enhance that reputation. One important addition to its employee benefit program is its ability to offer employees the latest versions of Microsoft Office software the same software they use on the jobfor their home machines, for just the cost of materials, shipping, and handling. CH2M HILL gets that benefit as part of the Microsoft Home Use Program included with its Microsoft Software Assurance for Volume Licensing benefits. Employees have saved some U.S. $250,000 thanks to their Home Use Rights, and their productivity is up a typical employee reports a 10 percent increasesince they can use company-specific tools for Microsoft Office 2003 at home. Meanwhile, calls to the help desk are down and the IT department doesnt even have to administer the program. As part of this multifaceted relationship with Microsoft, CH2M HILL signed an Enterprise Agreement (EA) for volume licensing contract with Microsoft in We signed the EA because it made good financial sense for us, says Rhonda Carlson, Corporate IT Manager at CH2M HILL. We received guaranteed rates for software that took uncertainty out of our ability to respond to growing needs. We know that Home Use Rights for Microsoft Office Software is a big hit with our employees because they tell usand the numbers show that theyre taking advantage of it, says Carlson. Microsoft Home Use Rights are really a win-win for the firm. Our employees save money and are better able to work the way they want to, and the burden on our IT group is reduced. Our employees go directly to the Web site to sign up for their Home Use Rights and this is an entire program that we benefit from without having to administer it. Microsoft Home Use Rights minimizes the chance that employees are bouncing between Microsoft Office 2003 on the job and Microsoft Office 97 at homeand calling our help desk about features that may not be supported on the earlier software. I found the process extremely straightforward, says Michael Packard, Design Automation Regional Technology Lead, who activated his Home Use Rights about a year ago. And then boom, the software showed up in my mail. I do a lot of my work from home and I definitely appreciate that CH2M HILL gives me access to the tools I need not only to get the job done, but to be flexible in how I work. Its a great benefit. Megan Abeyta, Manager of Strategic Communications, CH2M HILL

9 Home Use Program is Popular Employee Benefit at Top Financial Software Provider Corporate Overview Corillian Country or Region: United States Industry: Technology Customer Profile Based in Hillsboro, Oregon, Corillian Corporation is the market-leading provider of highly scalable and secure Internet banking and fraud prevention applications, serving more than 25 percent of U.S. online banking users. Business Situation Corillian is constantly looking for ways to enhance its employee benefits program to ensure continued satisfaction on the part of its highly talented employees. Solution The Home Use Program benefits of Microsoft Software Advantage enable Corillian to offer employees the latest Microsoft Office software for the cost of materials, shipping and handling. Benefits Employees have saved almost $35,000 over retail software costs Employees become power users Employee productivity up Corillian Corporation, whose Internet banking applications support more than 25 percent of all online banking users in the U.S., is always looking for ways to enhance its employee benefits program. Thats why its adopted the Microsoft® Home Use Program included with its Microsoft Software Assurance for Volume Licensing benefits. As a Software Assurance customer, Corillian makes the latest Microsoft Office System softwarethe same software used at the companyavailable to its employees for their personal or business use at home, at nominal cost. More than 30 percent of employees have taken advantage of the Home Use Program, saving themselves almost U.S.$35,000 and making it one of the most popular employee benefits at Corillian. With more time and reason to explore Microsoft Office, employees are becoming power users and taking that expertise back to work, increasing their productivity. The company justly prides itself on being able to deliver scalable, reliable, and best-of-breed Internet banking and fraud prevention solutions to meet the broadest range of needs of financial institutions, from the simplest to the most complex. One key to that success is Corillians use of the Microsoft® Windows Server TM platform including the Microsoft.NET Framework, and Microsoft Office System software. We build our products firmly on the Windows platform, says Greg Hughes, Director of IT and Security Operations at Corillian. We are a Microsoft.NET shop. Thats why weve signed on to Enterprise and Select Agreements with Microsoft for volume licensing. The Software Assurance program we get with our license agreement guarantees us todays rates on the software we buy tomorrow, as well as great tools, training, and other benefits so we can take maximum advantage of that software. Corillians employee benefits program includes the ability to purchase Microsoft Office softwarethe same software they use in the officefor home use for about U.S.$20, compared to its general retail availability of about $400. Corillian is able to provide that last benefit by participating in the Microsoft Home Use Program, a key component of the Microsoft Software Assurance for Volume Licensing Program. Hughes learned about the Home Use Program when Microsoft initiated it two years ago, and Corillian decided immediately to participate. Any time that Corillian can provide tools to its employees to improve their ability to be productive in work and in their lives outside of work, thats a great thing for us to be able to do. Our employees see it as a very big deal that they can get the best productivity software out there for just the cost of media, shipping and handling. Greg Hughes, Director of IT and Security Operations, Corillian

10 Communications Company Enables Improved Employee Work-Life Balance Microsoft Home Use enables our employees to buy the latest version of Microsoft Office software for around $20 instead of more than $400. Thats unheard of and our employees love it. It makes life easier for them whether theyre working on business documents at home or creating documents for their personal use. From the corporate perspective, the Home Use Program frees our company to enable employees to work in ways they find more convenient. They can work at home when they wish, using the same Microsoft Office software they use at the companyand the program is a breeze to administer. Home Use has simplified our licensing situation tremendously. David Burke, Chief Information Officer, Raycom Media Inc. Corporate Overview Raycom Media Country or Region: US and global Industry: Communications Customer Profile Raycom Media, Inc. was created in 1996 with the purchase of 12 television stations, two radio stations, and a sports marketing, production, events management, and distribution company. My job isnt just 8 am to 5 pm; I work 8 to 10 hours per week at nights and on weekends. With Microsoft Office 97 on my home computer, my ability to work from home was limited and Id make an extra trip into the office at night or on weekends every couple of weeks. Now, with Microsoft Office 2003 on my home PC, thanks to Microsoft Home Use Rights, and a fast Internet connection, I can do all of my work from homeeliminating the need for those extra commutes. Lotte Hileman, System Administrator, Raycom Media Inc. The Microsoft Home Use Program is absolutely an enabler for our employees who want to do some of their work from home. The response from our employees to Microsoft Home Use has been fantastic. About 300 of our employees are saving $120,000 off the total retail costs of their purchasing this software on their own. David Burke, Chief Information Officer, Raycom Media Inc.

11 Legal Firm Reduces Costs While Improving Customer Service Clients can contact us at any hour via and that means that our attorneys have to be able to respond in the evenings and on weekends. Because Microsoft Home Use Rights provides a low cost option for installing Microsoft Office 2003 on their home computers, our attorneys can be as productive at home as they are at the office. Theyre saved the trouble of returning to the office, and our clients get the fast response they need. Its a win-win. The Microsoft Home Use Program enhances the quality of life for our employees. Were in a competitive business and clients expect immediate responses. With Microsoft Office 2003 on their home machines, our people can respond as though they were in the office, without leaving their homes. So they can get the job done, with more time to spare for their families. Activating the Microsoft Home Use Program couldnt have been simpler. I received an e- mail from our Microsoft account rep with our code for the program and a sample I could send to employees. We got the word out via and our Intranet, telling employees how to get to the Web site to purchase their Home Use Rightsand that was it. With Microsoft Office 2003 on their home machines, our employees can respond to client e- mails immediately and then get back to their personal lives. How many programs enhance both employee quality of life and client service at the same time? Pete Durr, Director of Information Technology, Katten Muchin Zavis Rosenman. Corporate Overview Katten Muchin Zavis Rosenman Country or Region: United States Industry: Legal Customer Profile Katten Muchin Zavis Rosenman is a national, full-service law firm with offices in the nations largest centers of business, government, finance and technology. Our 600 attorneys in more than 50 practice areas provide timely and cost-effective counsel to clients in numerous industries. We are business advisors and advocates for a wide range of public and private companies - from entrepreneurial, emerging-growth, and middle market firms to global Fortune 100 corporations - as well as government entities and major universities, museums and other charitable and cultural organizations. Besides putting the latest version of Microsoft Office on our employees home machines, we like the Microsoft Home Use Program because it doesnt cost us anything and we dont have to administer it. The program administers itself. We really get out of the middle of managing licenses for employees home software. Pete Durr, Director of Information Technology, Katten Muchin Zavis Rosenman

12 Lifetime Products Adds New Employee Benefit and Increases Productivity Our employees have found the Microsoft Home Use Rights program to be a great benefit. The entire process – from ordering the software to receiving and using it – has been extremely positive and simple. Were even treating this program as one of our core HR benefits and were also presenting it to our prospective employees during the interview process. Denise Wandling, Corporate HR Manager, Benefits Administrator The process and web site where I ordered the Home Use Rights software was very quick and user-friendly. The best part has been having the most recent version of Office at home because I can now learn the new features when I have more time available rather than when Im busy at work. And this extra time to learn has actually enhanced my work because Im now a more skilled user. Overall, this is a great benefit that our company is passing on to our employees. Judy Marsh, Accounts Payable Manager Having the same version of Office at work and home has been great. Since I dont live close to the office, this has given me the flexibility to work from home when necessary and I dont even have to consider making the commute to the office at night or on weekends. Carrie Cox, HRIS Administrator Corporate Overview Lifetime Products, Inc. Country or Region: United States Industry: Manufacturing Customer Profile Lifetime Products, a Utah-based privately held company, is the world's largest manufacturer of both residential basketball equipment and polyethylene tables. Home Use Rights has been great for our IT department on two fronts – its been basically hands free for us and only took about ten minutes to activate the web site, plus its increased the skill level of our users because having the same version of Office at home has given them more opportunity to get trained. So weve actually been able to increase our productivity at no additional cost to the company. John Bowden, Chief Information Officer, Lifetime Products Inc.


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