© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF.

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF March 25 – 27 th, 2014 І Orlando, FL #AvayaATF © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. Quality of Experience Mike Fitzgerald #AvayaATF

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Quality of Experience QoS, Avaya Diagnostic Server, SLAMon™ and tools for a better user experience

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Problem Scenario New Hires Report Degraded Video Quality to IT During Recent Video Training Sessions HQ Paul New Hires 1.An Insurance company regularly conducts remote PC-based video training exercise for their new hires across multiple sites that don’t require the use of Avaya IP phones. 2. The company streams video from a central training system at HQ to New Hires at each of the remote sites. 3

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Problem Scenario New Hires Report Degraded Video Quality to IT During Recent Video Training Sessions Paul 1.The New Hires have complained that in the past training sessions, some sites (but not all) have experienced degraded video quality during the sessions. 2. Now what?. HQ New Hires 4

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF March 25 – 27 th, 2014 І Orlando, FL #AvayaATF © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. Avaya Diagnostic Server and SLAMon™ Overview

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Avaya Diagnostic Server with SLAMon™ Empowers customers with proactive tools  Intelligent, proactive agents embedded in Avaya equipment  Local Interface delivers end to end network visibility for voice, video and data traffic  Identifies and isolates QoS problems across each network hop using synthetic sessions and defined traffic priority levels  Provides graphical reporting of latency, delay, jitter, and estimated MOS  Proactive Alarms based on thresholds sent to multiple destinations – enterprise NMS, Avaya Provides Customers with Early Warning Signs for Preventative Actions 6

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Monitor network performance: Packet loss Jitter Delay Monitor network performance: Packet loss Jitter Delay Monitor hop-by-hop QoS integrity: Emulate three traffic types: Voice Video Data Emulate three traffic types: Voice Video Data Keep a 60-day history of the network performance statistics to correlate product/solution disruptions to network disruptions Network Monitoring – Spring 2014 Is the DSCP marking preserved end-to-end? At which hop is the marking being changed? Using synthetic test patterns that do not load the network… 7

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF How SLA MonTM Technology Works Intelligent agents embedded in Avaya products and controlled by the SLA Mon™ server to provide advanced capabilities ERS switch agent ERS switch agent 8

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Network Monitoring – Summary Matrix Holistic view of all network links being monitored 9

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Network Monitoring – Detailed Graphs  View the details of a specific location pair  Select the desired time period, traffic type, and measured traffic parameter  View the details of a specific location pair  Select the desired time period, traffic type, and measured traffic parameter 10

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Network Monitoring – Hop-by-Hop QoS  Is the DSCP marking preserved end-to-end?  At which hop is the marking being changed?  Is the DSCP marking preserved end-to-end?  At which hop is the marking being changed? 11

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Proactive Alarming When Network Thresholds Are Breached SNMP traps sent to multiple destinations – enterprise NMS, Avaya 12

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF March 25 – 27 th, 2014 І Orlando, FL #AvayaATF © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. Avaya Diagnostic Server Installation Requirements

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF New Install Packages for Avaya Diagnostic Server Software To install on customer’s server or virtual server We will have a download site linking to PLDS Software To install on customer’s server or virtual server We will have a download site linking to PLDS VMware OVA To install on customer’s Vmware environment We will have a download site linking to PLDS VMware OVA To install on customer’s Vmware environment We will have a download site linking to PLDS iON Server For customers who want a low-cost appliance Will be sold through Select Product Program, same as today iON Server For customers who want a low-cost appliance Will be sold through Select Product Program, same as today SVM On System Platform product templates that support the latest SVM TBD Note: SVM does not support Network Monitoring SVM On System Platform product templates that support the latest SVM TBD Note: SVM does not support Network Monitoring 15

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Avaya Diagnostic Server 2.0 Install  ADS 2.0 can be delivered in 3 ways  New install  Standalone server  ADS 2.0 OVA similar to the VE 1.0 SAL OVA  Upgrade of an existing SAL GW  Assumes server meets hard drive, processing and memory needs of the applications  Migration would be required if the above is not met  Standalone Server Hardware recommendations ApplicationRAMCPUHard Drive Free space MinimumRecommendedMinimumRecommendedMinimumRecommended Only SAL GW2 GB4 GBsingle coredual core10 GB40 GB Only SLA Mon4 GB8 GBdual corequad core40 GB180 GB Both SAL GW and SLA Mon4 GB8 GBdual corequad core50 GB220 GB The disk space requirements that will be checked by the ADS R2 Installer If /opt and /var are located in same partition then check “ free ” space as follows: Partition MinimumRecommended "/"50 GB220 GB If /opt and /var are located in two different partitions then check “ free ” space as follows: /opt/10 GB20 GB /var/40 GB200 GB 16

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF March 25 – 27 th, 2014 І Orlando, FL #AvayaATF © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. Network Monitoring and Endpoint Diagnostics 17

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF March 25 – 27 th, 2014 І Orlando, FL #AvayaATF © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. SLA Mon™ Agent Enablement

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Enable the Agent in ERS and VSP Switches  Enable the agent and assign an IP address.  By default the agent uses the switch/stack IP address if a specific agent address is not configured.  Note: Commands are common across ERS 3500, 4000, and 5000 families.  To view current configuration: enable show application slamon agent  To configure SLA Mon agent: enable configure terminal application slamon agent ip address {A.B.C.D} slamon oper-mode enable slamon server ip address {A.B.C.D}  See this deck’s appendix and networking product documentation for full listing of SLA Mon-related commands. 19

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Configuring SLA Mon via ACLI (continued) 20

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF March 25 – 27 th, 2014 І Orlando, FL #AvayaATF © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. Agent Discovery 21

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Obtain Network Topology The ultimate objective is to create a logical topology within SLA Mon that matches the physical network topology. This requires knowing the network topology and where the agents are located in that topology. 22

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Discover the Agents 2. Add an IP address range to scan for agents. Add a zone designation (optional). 3. Select one or more ranges previously entered, and run discovery. 1. Populate location. SLA Mon polls all the IP addresses in the range to discover agents. This is surprisingly quick. 23

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Discover the Agents (zoom in) Santa Clara’s IP address range is large enough that it requires 4 discovery entries. The other cities only require a single entry. Creating zones for the cities puts the individual IP subnets into a display grouping, explained in coming slides. Warning: Zone assignments made here overwrite the zone assignments on the Zone Management page. /21 is the smallest mask permitted. This particular entry scans 10.1.0.1 thru 10.1.7.255 to discover agents. This is nothing more than an IP address range. It implies nothing about how this range is subnetted in the network. The individual subnet information (subnet mask and default gateway) is received from the agents. 24

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF See Discovered Agents All discovered agents are listed. In Beta2 & GA loads: Blank means discovered; icon means manually disabled. All discovered agents are listed. In Beta2 & GA loads: Blank means discovered; icon means manually disabled. Note: In ADS 2.5 we will add a heartbeat mechanism and return the colored icons to indicate the health & reachability of the agents. 25

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF March 25 – 27 th, 2014 І Orlando, FL #AvayaATF © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. Test Administration

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Set DSCP Values Check if enterprise uses video; uncheck otherwise. Set the values used in the enterprise. 27

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Set Alarm Thresholds 180ms is the commonly accepted value for one-way delay. 4.0 - 4.5 is considered PSTN toll quality. Down to 3.6 is considered business quality. e-MOS is estimated mean opinion score, calculated using the ITU-T G.107 recommendation. These are commonly accepted values for jitter and loss, though perhaps a bit low in practicality. Set based on the enterprise’s tolerance levels. An alarm is triggered if the threshold is breached this many times in an hour span. 28

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Create a Test Pattern 3. Maximize these unless you’re concerned about too much test traffic on the network. 1. Add new pattern name. Test runs for 1sec, data is compiled and sent to SLA Mon server (takes up to 2sec), and test runs again. This cycle may vary depending on how many total tests the SLA Mon server is managing. 2. Select test pattern for editing. 4. Select G.729 or G.711 (G.729 recommended for most cases). For each test pair, the G.729 pattern puts roughly one G.729 call’s worth of traffic (<30kbps) onto the network. Likewise the G.711 pattern puts <100kbps onto the network. 29

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Add Tests Manually to the Pattern All 3 traffic types are added. Select subnet1 and subnet2 and add test pair. Repeat as necessary. Save pattern. 30

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Add Tests Using Bulk Tool 1. Select the default pattern, which is a full-mesh pattern. 2. Export the full-mesh pattern to a spreadsheet. 3. Manually prune the spreadsheet. 2. Export the full-mesh pattern to a spreadsheet. 3. Manually prune the spreadsheet. 4. Import the pruned spreadsheet test pattern into a new pattern and save the pattern. The default test pattern is 1) all zones to all zones (full mesh of zones); 2) full mesh of subnets within a zone; 3) full mesh of subnets not assigned to a zone; 4) full mesh of unassigned subnets to zones (subnet to zone tests). 31

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Execute Test Pattern Stop the current test pattern, select a new pattern, and start. View test pairs for selected test pattern. Errors could be caused by: Agent malfunction, or agent down. Not enough agents in a subnet. Communication path disrupted between SLA Mon server and agent. Errors could be caused by: Agent malfunction, or agent down. Not enough agents in a subnet. Communication path disrupted between SLA Mon server and agent. 32

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF March 25 – 27 th, 2014 І Orlando, FL #AvayaATF © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. Network Performance Monitoring

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Summary Matrix for Multiple Test Pairs Rows and columns are numbered, but only the rows are labeled with the subnet or zone. Click on a cell to see the details of that test pair. Select traffic type and measured traffic parameter. Prune the matrix by selecting locations/zones to view. Color Code: Green: all tests in past hour were below threshold. Amber: at least one test in past hour exceeded threshold, but not the latest test executed. Red: latest test executed exceeded threshold. Grey: no test administered. Black: unable to execute administered test; agent or network down, or agent in distress. Blue: zone, click to see intra- zone test results. White: location to same location test not applicable. 34

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Agent/Network Down vs. Agent in Distress Black means no agents on that subnet could be reached to execute the test – agent(s) or network down. Select the “Failed” traffic parameter. Red means the agent could be reached, but test execution failed – agent is malfunctioning or overloaded with tests. In this case SLA Mon will attempt to find another agent to execute the test. 35

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Detailed Matrix for a Specific Test Pair For the past hour, all of the traffic type and traffic parameter combinations from the summary matrix are shown here for this specific test pair. Color codes are the same as the summary matrix. 36

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF DetailedGraphs Select time period to view, up to 5 days and down to 5min (default last hour). Select traffic parameter and traffic type. administered thresholds To view a specific time window within the graph, zoom in and out with a mouse click-drag-release motion. Double-click to return to full graph view for selected date/time period. Mouse over a spot on the graph (cross hairs will appear) to see specific data on that point. network performance plot both directions graphed 37

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Hop-by-Hop QoS Monitoring Audio traffic left marked as DSCP 46. Changed to 0 at first hop. No more QoS treatment from that point on. Temporarily changed to match the service provider’s class of service markings while in the MPLS cloud. This is a common practice. both directions charted Traceroute is the underlying utility used to monitor hop-by-hop QoS, and it is possible for the router or destination endpoint to not respond to the traceroute. 38

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF March 25 – 27 th, 2014 І Orlando, FL #AvayaATF © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. SWITCH Bypass Mode

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF EDM SLA Monitor Configuration Menu Mandatory options IPv4 only If values are unchanged stack/ switch IP and default port will be used Avaya Diagnostic Server Configuration options not required for bypass mode Select NTR or RTP to setup of desired test Navigate to Configuration  Serviceability  SLA Monitor 40

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF SLA Mon Bypass Testing EDM - NTR Testing To Run Select desired test OwnerId and Results Select NTR  Insert to configure NTR test Insert NTR test configuration 41

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF SLA Mon Bypass Testing EDM - NTR Test Results NTR configuration displayed Test results Important: When executing the script using EDM, do not run other commands while the script is in progress, because this slows down the execution. EDM can time-out while waiting for a response and even when a time-out occurs, the script execution continues on EDM. 42

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF SLA Mon Bypass Mode ACLI – NTR test configuration and results  Results displayed after ntr command issued: 3524GT-PWR+(config-app)#slamon ntr 47.17.25.119 46 attempts 2 period 200000 Default values will be used if values not set 43

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF March 25 – 27 th, 2014 І Orlando, FL #AvayaATF © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. Alarming

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF ADS 2.0 – Alarming  Two administrable tabs are available in the SLA Mon server that are related to alarming.  SNMP Traps tab – Used to define an SNMP trap destination, alarm generation, and alarm severity.  Alarming tab – Used to configure “Thresholds” and “Strike” rates against network Delay, Jitter, Packet Loss, and e-MOS.  The SNMP Traps tab is where you define which alarms should be sent out as traps as well as where you assign severity to that category of alarm.  You can configure different alarm rules per NMS destination. 45

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF ADS 2.0 – Monitoring and Diagnostics (Continued) SLA Mon – SNMP Traps  Access the SNMP Traps tab via “Admin  SNMP Traps” 47

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF ADS 2.0 – Monitoring and Diagnostics (Continued)  Enter the IP address of the NMS server or SAL gateway then click “Add New” SLA Mon – SNMP Traps [Add New] 48

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF ADS 2.0 – Monitoring and Diagnostics (Continued).  Define your NMS and alarming details. SLA Mon – SNMP Traps [Trap Details] NMS server details [Blue] Alarm generation and severity details [Red] 49

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF March 25 – 27 th, 2014 І Orlando, FL #AvayaATF © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. Problem Scenario Revisited

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Problem Scenario New Hires Report Degraded Video Quality to IT During Recent Video Training Sessions HQ Paul New Hires 1.An Insurance company regularly conducts remote PC-based video training exercise for their new hires across multiple sites that don’t require the use of Avaya IP phones. 2. The company streams video from a central training system at HQ to New Hires at each of the remote sites. 51

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Use Case SLAMon™ New Hires Report Degraded Video Quality to IT During Recent Video Training Sessions HQ Paul New Hires SLA Mon TM Server Network Monitoring Endpoint Diagnostics 1.An Insurance company regularly conducts remote PC-based video training exercise for their new hires across multiple sites that don’t require the use of Avaya IP phones. 2. The company streams video from a central training system at HQ to New Hires at each of the remote sites. 52

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Use Case SLAMon™ New Hires Report Degraded Video Quality to IT During Recent Video Training Sessions Paul SLA Mon TM Server Network Monitoring Endpoint Diagnostics 1.The New Hires have complained that in the past training sessions, some sites (but not all) have experienced degraded video quality during the sessions. 2. Each of the remote sites and their HQ have Avaya Ethernet switches and they have an SLA Mon server at HQ. HQ New Hires 53

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Use Case SLAMon™ New Hires Report Degraded Video Quality to IT During Recent Video Training Sessions Paul SLA Mon TM Server Network Monitoring Endpoint Diagnostics 1.Paul uses Network Monitoring feature of SLA Mon TM Server to review historical data and sees that there is some delay between the HQ and Branch site link. 2. He looks at the Hop by Hop QoS reports and sees that the DSCP of the video traffic is being remarked at some point. 3. He knows that he has configured the video traffic to DSCP 26 but somehow it’s being remarked to 0 and therefore not getting preferential treatment. DSCP 26 HQ New Hires DSCP 0 54

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Use Case SLAMon™ New Hires Report Degraded Video Quality to IT During Recent Video Training Sessions Paul HQ 1. He calls the SP to ask what is happening. After the SP investigates, they realize that they had not configured the network to give preferential treatment to video traffic and fixed the error. Problem solved! 2. The next training session goes off without any problems. Service Provider  New Hires DSCP 26 55

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Network Monitoring – Release 2 (2014) Empowers Customers with Proactive Tools  Intelligent, proactive agents embedded in Avaya equipment  Local Interface delivers end to end network visibility for voice, video and data traffic  Identifies and isolates QoS problems across each network hop using synthetic sessions and defined traffic priority levels  Provides graphical reporting of latency, delay, jitter, and estimated MOS  Proactive Alarms based on thresholds sent to multiple destinations – enterprise NMS, Avaya Provides Customers with Early Warning Signs for Preventative Actions 56

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF BE SURE TO TWEET YOUR FEEDBACK ON THIS PRESENTATION #AvayaATF 58 Winners will be announced at closing of event

#AvayaATF

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF March 25 – 27 th, 2014 І Orlando, FL #AvayaATF © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. Zone Management (Optional)

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Zone Management 1. Add new zone name. 3. Assign all IP subnets in the city of Sacramento to zone “Sacramento.” 5. The selected IP subnets will appear in the Sacramento zone and be grouped for display. 2. Select zone to add subnets to. 4. Or add individual IP subnets in the city of Sacramento to zone “Sacramento.” If agents were discovered on the Discovery tab w/o a zone designation, they can be assigned to a zone after discovery. Likewise, a zone assigned at discovery time can be changed after discovery. Warning: Any zone changes made here do not transfer to the Discovery tab. If agents are re-discovered on the Discovery tab using the previous discovery entries, they will overwrite the zone assignments on this page. Note: SLA Mon identifies IP subnets by the default gateway reported by the agent, instead of the familiar network/mask designation. This may change in the future, but for now this is how IP subnets are identified. 61

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Zones Explained  A zone is a way to group IP subnets for display purposes, to more easily see inter-zone test results and intra-zone test results.  We can create a zone of one city. The IP subnets in the Santa Clara office can be grouped into a zone called “SantaClara_Zone.”  We can also create a zone of multiple cities.  We can create a California zone and a Texas zone and put select cities into each zone.  Or we can create a USA zone and an Australia zone and put select cities into each zone.  We can create zones within the same city.  Within a college campus in one city, we can create an “Engineering” zone and a “Fine Arts” zone and a “Sociology” zone.  Within a corporate campus we can create a “Bldg A” zone and “Bldg B” zone.  Within a large building we can create a “Floor 1” zone and a “Floor 2” zone.  An administrator can create zones to suit the purposes of the enterprise, to make the network performance displays more manageable.  We want to see at a high level the tests between the zones.  We want to see separately the tests between subnets within a zone. To do that we drill down into that zone.  This grouping is only for display purposes. All tests are between IP subnets, not between zones. 62

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Summary View of Locations and Zones 5x5 summary matrix of a network that contains 5 locations, 2 of which are zones: -Europe zone -North America zone -Bangalore subnet -London subnet -Sydney subnet 5x5 summary matrix of a network that contains 5 locations, 2 of which are zones: -Europe zone -North America zone -Bangalore subnet -London subnet -Sydney subnet There is a full mesh of network tests running, from every location to every location. (These tests will be explained in more detail later.) Click on blue cell to drill into zone. 63

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Drill into the Zones When we drill into the North America zone we see that there are two subnets – Montreal and Sacramento. When we drill into the Europe zone we see that there are two subnets – Munchen and Salzburg. 64

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Zone Limitations  The zone hierarchy is limited to one level.  We cannot create a zone consisting of multiple zones.  Right now we don’t anticipate a need for this.  Only one test can be created between a zone pair.  This is an intentional limitation.  Suppose we try to create these two tests:  10.1.1.1 (SantaClara_Zone) to 10.10.1.1 (Toronto_Zone)  10.1.2.1 (SantaClara_Zone) to 10.10.2.1 (Toronto_Zone)  The second test will be blocked by SLA Mon.  Because we segregated the display into zones, we cannot show multiple test results for the same zone pair.  If there were no zones, these tests would be permitted as individual subnet tests.  The zones need to be created such that only one test is required for any zone pair. 65

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF March 25 – 27 th, 2014 І Orlando, FL #AvayaATF © 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. Appendix: ERS Commands

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Configuring switch-based SLA Mon agent via ACLI  Note- commands are common across ERS3500, 4000, 5000 families. 67

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Configuring SLA Mon via ACLI cont. Note- Bypass mode is used to run tests between two switches without an SLA Mon Server. This operation is not covered in the ADS R2 KTK. Refer to ERS3500 5.1.1 or ERS5600 6.6 Troubleshooting Technical Transfer for guidance to running Bypass mode 71

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Configuring SLA Mon via ACLI (Continued) 72

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF Summary of SLA Mon Agent commands via CLI 74

© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF.

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© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF.

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Presentation on theme: "© 2014 Avaya Inc. Avaya – Confidential & Proprietary Do not duplicate, publish or distribute further without the express written permission of Avaya. #AvayaATF."— Presentation transcript:

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About project

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