1. Ted Hailu Director, Client Services Market Notices

2. 2 2013 Survey Results – Market Notices Overall satisfaction with the market notice process? ERCOT Public December 15, 2014

3. 3 2013 Survey Results – Market Notices Client Services Survey –Content Timing and clarification of required responses need improvement Some notices had incorrect information Small errors such as effective dates make notices difficult to rely on Separate informational notices from those that require a response –Timeliness I sometime receive market notices after the fact Provide more updates / status –Distribution / Audience ERCOT not always consistent on distribution lists used for notices I receive notices that don't pertain to my business. Hard to know which lists to be on to get certain notices I get many notices multiple times ERCOT Public December 15, 2014

4. 4 2015 Action Items ERCOT Public December 15, 2014 Remaining Action Item from 2013 Audience –Public –Review public e-mail distribution lists –Example – Credit related notice –Market Participants –Required notices to Authorized Representatives –Other contacts (Public, Settlement, Operational etc..) Market Notices Survey –To be combined with Client Services survey –Will return to CSWG at a later date –Statistics on 2014 Market Notices

5. 5 2015 Survey ERCOT Public December 15, 2014