1. Hurricane Recovery Update MTAC November 2, 2005

2. HURRICANE RECOVERY TIME LINE OF EVENTS Hurricane Katrina Makes Landfall in Florida 6:30 P.M. Thursday, August 25th Postal Operations Cease in South Florida

3. HURRICANE RECOVERY TIME LINE OF EVENTS Hurricane Katrina Makes Landfall in Florida 6:30 P.M. South Florida Operations Suspended Due to Power Outages Louisiana Declares State of Emergency Friday & Saturday, August 26th & 27th

4. HURRICANE RECOVERY TIME LINE OF EVENTS Hurricane Katrina Makes Landfall in Florida 6:30 P.M. New Orleans Orders Voluntary Evacuation Postal Service Ceases Operations Sunday, August 28th

5. HURRICANE RECOVERY TIME LINE OF EVENTS Hurricane Katrina Makes Landfall in Mississippi As Category 4 Storm Storm Slams Into Gulf Coast Power Outages in LA, MS and AL Eight Inches of Rain in First Four Hours Processing, Delivery and Retail Operations Affected Levees Breached Monday, Tuesday August 29th & 30th

6. HURRICANE RECOVERY IMPACT ON OPERATIONS

7. HURRICANE RECOVERY WAVELAND, MISSISSIPPI

8. HURRICANE RECOVERY IMPACT ON OPERATIONS

9. HURRICANE RECOVERY PATH OF DESTRUCTION...first Katrina...then Rita... then Wilma

10. HURRICANE RECOVERY TIME LINE OF EVENTS Hurricane Rita Makes Landfall in Texas As Category 3 Storm Hits Coast at Sabine Pass, Texas 120 mph Winds Saturday, September 24th

11. HURRICANE RECOVERY SABINE PASS, TEXAS

12. HURRICANE RECOVERY TIME LINE OF EVENTS Hurricane Wilma Makes Landfall in Florida As Category 3 Storm Hits Coast at Everglades City, Florida 125 mph Winds Operations Affected in South Florida Monday, October 24th

13. HURRICANE RECOVERY RESPONDING TO THE IMPACT 2. Implement Network Changes 4. Repair the Infrastructure 1. Account for employees Recovery Process 3. Restore Delivery and Retail Access

14. HURRICANE RECOVERY RESPONDING TO THE IMPACT Postal Employees Assessment of Employees Impacted by Hurricanes Implemented Procedures to Contact Affected Employees Ensured That All Employees Were Accounted for and Returned to Work as Quickly as Possible

15. HURRICANE RECOVERY RESPONDING TO THE IMPACT Postal Employees Greatest Impact Was in the New Orleans Louisiana ZIP Codes 700 to 704 Status as of:Pre-Katrina October 28th Working at Home Office3,9762,607 Working at Other Offices in the Area -817 Working in Other Areas-302 Not Working-250 Total-3,976

16. HURRICANE RECOVERY RESPONDING TO THE IMPACT Processing Operations Implemented Temporary Distribution and Routing Changes New Orleans LA P&DC Out of Service Temporary Transfer of Remote Barcoding Operations From Beaumont TX Remote Encoding Center

17. HURRICANE RECOVERY RESPONDING TO THE IMPACT Processing Operations Worked With Fed Ex to Implement Network Adjustments to Baton Rouge LA Leased Annexes: Baton Rouge (Exchequer) Port Allen Activated Saint Rose Annex

18. HURRICANE RECOVERY RESPONDING TO THE IMPACT Embargo Points Florida: Drop shipments remain suspended until further notice for Post Offices within ZIP Code areas 330 through 333. Louisiana: Suspension of drop shipments to ZIP Codes: 701, 706 and parts of 700 Louisiana: The suspension of Standard Mail (Letters and Flats) and Periodicals Mail remains in effect for ZIP Codes: 701, 706 and parts of 700

19. HURRICANE RECOVERY RESPONDING TO THE IMPACT Delivery Operations Hurricane Affected Deliveries September 9th October 7th 124,798 in Mississippi 486,370 in Louisiana 96,462 in Louisiana Delivery Restored October 13th

20. HURRICANE RECOVERY RESPONDING TO THE IMPACT Change of Addresses Filed 99 k208 k337 k420 k480 k527 k Sep 9Sep 16Sep 23Sep 30Oct 7Oct 14 19 k Sep 2 (cumulative by week) 630 k Oct 30

21. HURRICANE RECOVERY RESPONDING TO THE IMPACT Biloxi MississippiPass Christian Mississippi Delivery Operations

22. HURRICANE RECOVERY RESPONDING TO THE IMPACT Retail Operations Hurricane Affected Facilities September 9th October 7th 58 Closed 37 Providing Partial Operations October 21st 154 Closed or Providing Partial Operations 95 Partial Operations

23. HURRICANE RECOVERY RESPONDING TO THE IMPACT Bay Saint Louis, MississippiPass Christian, Mississippi Retail Operations

24. HURRICANE RECOVERY RESPONDING TO THE IMPACT Operational Infrastructure Facilities: Louisiana: 191 Damaged, 6 Destroyed Texas: 83 Damaged, 1 Destroyed Mississippi: 61 Damaged, 3 Destroyed Alabama: 41 Damaged Florida: 36 Damaged

25. HURRICANE RECOVERY RESPONDING TO THE IMPACT Customer Support Assisted FEMA With Recovery Efforts Coordinated Postal Address Change Procedures With Other Federal Organizations USPS Change of Address (COA) Mailings Sept 13th - 377k Oct 13th - 182k Expedited Social Security and Public Assistance Check Deliveries

26. HURRICANE RECOVERY RESPONDING TO THE IMPACT Customer Support Waived Fees for Change of Address Updated National Mail Service Impact Information to Keep Customers Informed Waived Fees for Non-local Parcel Forwarding

27. HURRICANE RECOVERY CONTINUING EFFORTS Restoring New Orleans LA P&DC Operations Ongoing Coordination With Homeland Security (PFO) Restoration of All Mail Class Services Reevaluation of COA Policies and Procedures Customer Support

28. HURRICANE RECOVERY OUR GOAL FULL RESTORATION OF SERVICE