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1 Approved for Public Release, Distribution Unlimited:
Knowledge Management Southern California SPIN Meeting November 5, 2010 Northrop Grumman Space Park Redondo Beach, Ca Bob Payne Mark Britton Knowledge Management Aerospace Systems Sector Northrop Grumman Corporation Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

2 Approved for Public Release, Distribution Unlimited:
KM for SPIN Northrop Grumman Aerospace Systems Sector Video & Overview Chart with pictures Journey of “OneNG” What is Knowledge Management Our Knowledge Management (KM) at NGAS The KM Package People Process Technology Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

3 Northrop Grumman Today
$32 billion sales in 2009 $69 billion total backlog 120,000 people, 50 states, 25 countries Second largest U.S. defense contractor Leading capabilities Systems integration C4ISR and battle management Information technology and networks Defense electronics Naval shipbuilding Space systems Missile defense Currently NG is a strong company with $32 billion sales in 2009 and a healthy $32 billion backlog. We have over 120,000 people in all 50 states and 25 foreign countries. We are a leader in: Systems integration C4ISR and battle management Information technology and networks Defense electronics Naval shipbuilding Space and missile defense Approved for Public Release, Distribution Unlimited: Northrop Grumman Aerospace Systems Case

4 Five Operating Sectors
Aerospace Systems Electronic Systems Information Systems Shipbuilding Technical Services Large Scale Systems Integration C4ISR Unmanned Systems Airborne Ground Surveillance / C2 Naval BMC2 Global / Theater Strike Systems Electronic Combat Operations ISR Satellite Systems Missile Defense Satellite Systems MILSATCOM Systems Environmental & Space Science Satellite Systems Directed Energy Systems Strategic Space Systems Radar Sensors & Systems RF/IR Countermeasures EO/IR Targeting & Surveillance Navigation & Positioning Systems Space Sensors C4ISR Networked Systems Laser Systems Communications Systems Marine & Undersea Systems Propulsion & Power Generation Air Defense Systems Postal Automation Biodefense Command & Control Systems Network Communications Intelligence, Surveillance & Reconnaissance Systems Enterprise Systems and Security IT/Network Outsourcing Intelligence Federal, State/Local & Commercial Homeland Security & Health Naval Systems Integrator Surface Combatants Expeditionary Warfare Ships Auxiliary Ships Marine Composite Technology Coast Guard Cutters Commercial Ships Nuclear Aircraft Carriers Nuclear Submarines Fleet Maintenance Aircraft Carrier Overhaul & Refueling Systems Support Base and Infrastructure Support Range Operations Maintenance Support Training and Simulations Technical and Operational Support Live, Virtual and Constructive Domains Life Cycle Optimization Performance Based Logistics Modifications, Repair and Overhaul (MRO) Supply Chain Management Lead Support Integrator (LSI) Approved for Public Release, Distribution Unlimited: Northrop Grumman Aerospace Systems Case

5 Northrop Grumman Aerospace Systems
$10B Business 23,000 Employees Prime contractor/major partner on large platform programs Manned & unmanned aircraft Space & Missile systems Differentiated by technology leadership Large development programs Long production cycles & substantial cash returns Significant large new competitive opportunities World-class workforce Possible graphic of Global Hawk sending data via satellite link. Possible graphic B-2 communication link via EHF with AEHF. Leveraging the Power of Air / Space Integration Approved for Public Release, Distribution Unlimited: Northrop Grumman Aerospace Systems Case

6 Approved for Public Release, Distribution Unlimited:
Aerospace Systems Global Hawk Space Systems Division STSS Restricted Strike and Surveillance Systems Division Fire Scout Missile Systems JWST F-35 MP-RTIP B-2 Trinidad F/A-18 Targets AEHF NPOESS Restricted Battle Management and Engagement Systems Division LCROSS Advanced Programs and Technology Division E-2 Broad Area Maritime Surveillance (BAMS) Tanker EA-6B Restricted ABL EA-18G UCAS E-8C JSTARS Maritime Laser Demo Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10 Restricted

7 Approved for Public Release, Distribution Unlimited:
NGAS Case Dated 2/10/10

8 Approved for Public Release, Distribution Unlimited:
KM for SPIN Video: The Q Is In You 2010 Aerospace Systems (AS) Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

9 Building the Company (*) Announced as discontinued operation Northrop
Litton 4/01 Aerojet 10/01 Newport News 11/01 Commercial Aerostructures 7/00 Northrop Grumman Component Tech. 10/02 (*) Computers Displays 9/02 Electron Devices 9/02 5/94 Logicon 5/97 Grumman 8/94 Vought Aircraft INRI 9/98 Xontech 7/03 TRW 12/02 Fibersense 12/02 Cal Mic 4/99 FDC 10/00 Sterling Software 10/00 DPC 6/99 Westinghouse Defense Electronics 3/96 Comptek 6/00 Ryan 7/99 Navia 4/00 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 Commercial Aircraft Div (CAD) Military Aircraft Systems Div (MASD) Electronic Sensors & Systems Div (ESSD) Electronics & Systems Integration Div (ESID) Integrated Systems & Aerostructures Div. (ISA) Information Technology (IT) Space Technology (ST) Integrated Systems (IS) Mission Systems (MS) Electronic Systems (ES) Technical Services (TS) Ship Systems (SS) Ship Systems Newport News (NN) Newport News Electronic Sensors & Systems Div. (ESS) Data Systems & Services Div (DSSD) Logicon, Inc. Logicon Electronic Components & Materials (Divested) Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10 Corp / IS Overview Rev A (*) Announced as discontinued operation

10 Air Force Knowledge Now
Journey to “OneNG” Number of Employees Logicon 5/97 Westinghouse Defense Electronics 3/96 Cal Mic 4/99 Comptek 6/00 Vought Aircraft 8/94 Litton 4/01 Aerojet 10/01 Newport News 11/01 INRI 9/98 TRW 12/02 Xontech 7/03 FDC 10/00 Navia 4/00 DPC 6/99 Ryan 7/99 Grumman 5/94 Sterling Software 10/00 Fibersense 12/02 1994 1998 2000 2002 Today Change Drivers Technology Market Demands Consolidation Integration Demographics Corp. KM Summit I Corp. KM Council Summit VII KM Object Inventory Find NG KM Initiatives TalentPool 1 NG PMO 1st NG KM Group Formed 1st Livelink PeopleNet Corp. KM Strategy 1st CoP APQC Award How do I ShareCenter Other Initiatives CE Formed CASH Quality Circles TQM LEAN FSC Air Force Knowledge Now (formal KM Program) SEAG ACE Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

11 Retain, Create, and Leverage Knowledge to Renew and Innovate
Knowledge Management Retain, Create, and Leverage Knowledge to Renew and Innovate “Our intent is to understand and codify knowledge into explicit forms if we can and to understand knowledge in it’s tacit form and enable it’s flow from person to person.” –Mark Britton, NGAS PM KM Data A record of transaction Information A semi structured message (sender, receiver) an intent to inform Knowledge Insight and background to be able to act Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

12 Enabling Knowledge Flow
Facilitated sharing/transfer Internal benchmarking Tacit Facilitated Best Practice Transfer Tools and Systems that allow users to self-serve knowledge or find experts Peer Assists Network-Based KM CoP’s Process-based KM After Action Reviews Lessons Learned Project Milestone Reviews Team Meetings Virtual Collaboration Knowledge Transfer - Groups that share, learn Held together by common interest in topic Trade tools, templates, b.p.’s Solve business problems Self-Service + Websites Repositories CRM Systems /Discussion Boards Systematic tools to gather process-specific knowledge and reapply to relevant situations Expertise Locator Systems Taxonomy/Classification Systems Explicit Search Engines Lower Human Interaction Higher Source: APQC Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

13 Approved for Public Release, Distribution Unlimited:
Knowledge Management Value Culture Management Leadership & Strategy Technology Create Identify Organize Adapt Share Capture Use L e a r n i g k v KM Enablers KM Process Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

14 Changing Mental Models
From After the fact Lessons learned Knowledge capture events Training Courses & classrooms Just in case Passive knowledge retention Fingers crossed From knowledge capture Driven by events (retirements, moves) Heads down work Command and control Don’t waste time talking To During work Learning before, during & after Process imbedded solutions Learning Knowledge objects Just in time, just enough Proactive knowledge retention Capability, capacity and continuity Knowledge flow Crossing boundaries via communities of practice Sharing work Collaborative systems Collaborative offices Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

15 Knowledge Management at NGAS
People Technologies Processes HOW WHERE WHEN WHY People Building Trust Across our Enterprise 24/7 Drive Innovation Process Virtual Across Functions & Programs Continuously Standardization and Effectiveness Technology Through People and Process Across the Enterprise Push & Pull All the Right Knowledge all the time KM Connects Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

16 Communities of Practice
Content Context Conversations Effective learning Timely, trusted, highly relevant knowledge Community noun (pl. communities) A group of people living together in one place. The community, the people of an area or country considered collectively; society. A group of people with a common religion, race, or profession: the scientific community. The holding of certain attitudes and interests in common. A group of interdependent plants or animals growing or living together or occupying a specified habitat.  -WEBSTERS There are over 200 communities across the company, such as Systems Engineering New Managers Connect1NG (new hires) Property Management Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

17 Attract and Retain thru Sharing in a Cop
“To Leverage Knowledge, Don’t Focus on the Knowledge Itself. Focus on the Communities That Own it and the People That Use it.” Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

18 Connect1NG Connect1NG Growth 4500 members at generation of Connect1NG
Connect1NG membership includes 7,800 members across the Enterprise Geographically reaches 70% of the employee population and is the largest Enterprise wide program The Connect1NG Vision: “Connect1NG creates professional and social networking opportunities for employees, connecting them across Northrop Grumman to foster assimilation, knowledge sharing, and retention.” The Connect1NG Mission: “The Connect1NG program not only provides NGC with a unique offering for employees, but also energizes the employee population. By communicating to targeted audiences within the employee population, employees will feel more connected to Northrop Grumman, therefore becoming more energized and motivated. “ Connect1NG Growth 4500 members at generation of Connect1NG Currently 7300+ Leadership Improved Employer Develop/ Mentor Assimilation Relationship Retention Recruiting Cross Sector Sharing Engagement Knowledge Transfer Community Benefit Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

19 Professional Development
Connect1NG today Opportunities to Engage Networking Events Beach Volleyball BBQ Beach Day Bonfire Summer Games Industry Mixer Habitat for Humanity USO Fundraisers Lunch and Learns General Body Meetings Cross NGR Mixer New Grad Acclimation Program for New Hires VP Mixer Networking Event Panels Tours LA Area Launch (5 different C1NG chapters involved) Mentor Program VP Mixer Networking Socials VP Mixer Cross Sector Collaboration Recruitment Networks Membership Retention New Hire Assimilation Relationship Building People Friendships Teamwork Growth Professional Development Mentoring Knowledge Sharing Career Growth Educational Development Classes Lunch & Learns Community Habitat for Humanity Tutoring Leadership Skills Community Outreach Networking Opportunities Professional Growth Development 1st Chapter started with 13 in 2001 Membership Growth in 2009 January – September El Segundo 500 to 1000+ Connect1NG Officer Positions President Vice President Communications Treasurer Social Chair Community Service Chair Education and Skills Development Chair Membership Chair “The chat session…was a great way for the Connect1NG membership to reach out and ask tough questions to leadership. Leadership forums such as these are a great way to spread the companies plan forward and have employees give their feedback.” -El Segundo Connect1NG Board President 2009 Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

20 Rewards & Recognition Knowledge Sharing Awards
Promotes asking and sharing Nominations by peers via a website Presentations made quarterly by senior leadership Followed by news articles Knowledge Sharing News Knowledge News Network Published quarterly Target audience: leadership and those involved with KM solution implementations Integrator article on knowledge sharing awards Our success comes from 10 years of continuous support and dedication It is about people, their networks, their conversations and how leaders of organizations can reduce the barriers to asking and sharing Our focus today is on people and our knowledge asking, sharing and reuse culture Collaboration solutions for teams and communities Search solutions to find people and documents Content management solutions and practices Learning solutions and facilitation Knowledge sharing leadership Communities of practice Rewards & recognition Knowledge sharing newsletter Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

21 Managing Our Talent Discipline Management
Process to rapidly tap and assign the best Engineering, Logistics and Technology talent Provides strategic management of talent across the sector Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

22 Promoting Collaboration in the Office
Personal Space Highly Collaborative Teaming Area Manager’s Cubicle Informal Meeting Space File Collaborative Physical Workspaces Increased... Collaboration Knowledge Sharing Network Connectivity Mobility, Flexibility & Adaptability Workflow Morale Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

23 Tacit Knowledge Continuity
Applied Example – Production Production line mechanics retiring creating risk of knowledge loss Utilized knowledge capture and transfer solutions resulted in the program maintaining production Transfer of knowledge to supplier resulted in resolution of a significant quality problem Tacit Knowledge* is ”Know-how” contained in peoples’ minds typically passed person-to-person Challenge: recognize, capture, and share it *Often quoted distinction between explicit and tacit knowledge attributed to Michael Polanyi, “The Tacit Dimension” Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

24 Knowledge & Value Stream Mapping Approach
Integration of; Value Stream Mapping, Knowledge Mapping, & Process Automation Value Stream Mapping identifies and eliminates unnecessary steps along a process path to improve throughput Knowledge mapping ensures that all necessary knowledge/information is identified, included, and made available to minimize SPF Automation delivers closed-loop streamlined processes which gather performance metrics, include business rules, and virtualizes all steps within the stream. Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

25 Learning through Lessons Learned
Business Task/Process Plan Analysis Execute RS PA Relevant Community Members participate as peers AR 2 1 Lessons Learned & Applied Enables continuous learning Peer Assists (PA) Enables tapping company experience - quickly Effective for team to team knowledge transfer Action Reviews (AR) Simple, end-of-day (action) reviews Retrospects (RS) Most effective when the team will be repeating a similar process RS AR PA Learn Before Learn During Learn After Learning Tools Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

26 Approved for Public Release, Distribution Unlimited:
Web 2.0 Technology Web what’s the hype? Networking capabilities Virtual, mobile User-generation of content Many to Many communications Dynamic and Collaborative Knowledge sharing Innovation Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

27 ourForum Forum Structure
ourForum  Online platform for threaded discussion over categorized topics Currently 5,324 registered members and 21,023 posts in 2,361 threads Forum Structure  Our World  Our Strategy  Our Employee Life  Our Social Life Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

28 The Chat Session on ourForum
Chat Stats 63 Total Posts ~3680 Current Views 197* Members on at live time *RECORD SET 397 additional registered during event promotion timeframe (204 on Chat day alone) “Good opportunity to communicate with those you don’t have access to on a daily basis.” Why? “To remain in touch with employees, helps morale” “Feel connected” “Communication prevents rumors” “It inspires low level employees to share ideas and feel more connected to high level management” “The forum allows immediate two-way access between the execs and non-managers in the sector. Messages are often filtered in other ways, but this is safe exposure to ideas from both groups.” YES 97% Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

29 Providing Fast Answers
How do I? Provides knowledge about common business process Sites for employees and managers Created by new employees and new managers Technology: Simple HTML website Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

30 Approved for Public Release, Distribution Unlimited:
KM 10 years Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

31 KM Creating Lasting Change
THE STAGES Seed planting Initial proof of concept Building support and driving through resistance Enterprise expansion Nurturing and support Achieving standard practice status and transfer of ownership THE KEY COMPONENTS Core team Grass roots support Top down support Teaming with others Opportunity meeting preparation Drive & Determination Relationship Building Credibility and Results Value added Connection Open-minded and Focused Approved for Public Release, Distribution Unlimited: NGAS Case Dated 2/10/10

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33 Integrated Systems Knowledge Management Department Chartered November, 1999.
Origination under Engineering Organization Expanded from addressing specific and critical program/contract needs to promote universal tenants and practices across Integrated Systems Success and realization of need spawned KM initiatives and organizations corporate-wide in by sector. Three day corporate-wide 2006 Knowledge Summit held with 600+ attendees representing all Northrop Grumman sectors and corporate office with addresses from CEO, CFO and four sector presidents.


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