2. Management Leadership Direction: Planning, Budgeting Vision, Strategy Alignment: Organizing, Staffing Creating shared culture Relationship: Focusing on objects Focusing on people Personal: Emotional distance Emotional connections Outcomes: Maintains stability Creates change Management vs. Leadership

3. Needs of People and Motivational Methods

4. The Empowerment Continuum

5. Leaders/Managers… Hope for:but they Reward: The best individual performance Teamwork & collaboration Proven methods & not making mistakes Innovative thinking & risk taking Technical achievements & accomplishment Development of people skills Tight control over operations & resources Employee involvement & empowerment Another year’s routine effort High achievement Shipping on time, even with defects Commitment to quality Quarterly earnings Long-term growth

6. Stages of Team Development FORMING Orientation, break the ice Leader: Facilitate Social interchanges STORMING Conflict, disagreement, Leader: Encourages participation, differences NORMING Establishment of order and cohesion Leader: Help clarify team roles, norms, values PERFORMING Cooperation, problem solving Leader: Facilitate task accomplishment

7. Outcomes of Team Leadership Clear, Elevating Goal Results-Driven Structure Competent Team Members Unified Commitment Collaborative Climate Standards of Excellence External Support and Recognition Principled Leadership

8. Model for Team Leadership Team Effectiveness Performance & Development/Maintenance Leader Mediation Decisions Type of Intervention Level of Intervention Function of Intervention Internal Team Leadership Functions Task Clarifying Goals Establishing Structure Decision Making Training Relational Coaching Building Commitment Managing Conflict Satisfying Needs External Team Leadership Functions Environmental Networking Advocating Negotiating Support Sharing Information

9. Lessons from Geese

10. Fact 1: As each goose flaps its wings, it creates an “uplift” for the birds that follow. By flying in a “V” formation, the whole flock adds 71% greater flying range than if each bird flew alone. Lesson: People who share a common direction and sense of community can get where they are going quicker and easier because they are traveling on the thrust of one another.

11. Fact 2: When a goose falls out of formation, it suddenly feels the drag and resistance of flying alone. It quickly moves back into formation to take full advantage of the lifting power of the bird immediately in front of it.

13. Lesson: If we have as much sense as a goose, we stay in formation with those headed where we want to go. We are willing to accept their help and give our help to others.

14. Fact 3: When the lead goose tires, it rotates back into the formation and another goose flies to the point position. Family & Friends Co-workers Supervisors Lesson: It pays to take turns doing hard tasks and sharing leadership. Like geese, people are interdependent on each other’s skills, capabilities, and unique gifts, talents, or resources. Employees

15. Lesson: We need to make sure our honking is encouraging. In groups where there is encouragement, the production is much greater. The power of encouragement is the quality of honking we seek. (to stand by one’s heart or core values and encourage the heart and core of others) Fact 4: The geese flying in formation honk to encourage those upfront to keep up their speed.

16. Fact 5: When a goose gets sick or wounded, two geese drop out of formation and follow it down it down to help and protect it. They stay until it dies or is unable to fly again. Then, they launch out with another formation or catch up with the flock. Lesson: If we have as much sense as geese, we will stand by each other in difficult times as well as when we are strong.

18. Have a SUPER Year!