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Copyright © 1998 Dale Carnegie & Associates, Inc. Where credit union managers connect.

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Presentation on theme: "Copyright © 1998 Dale Carnegie & Associates, Inc. Where credit union managers connect."— Presentation transcript:

1 Copyright © 1998 Dale Carnegie & Associates, Inc. Where credit union managers connect

2 CUMA Welcomes John Tamas “Present with power!”

3 Present with Power! Use Knowledge, Passion and Purpose to get your message across and accepted John Tamas, Partner The Dale Carnegie ® Business Group Copyright © 1998 Dale Carnegie & Associates, Inc.

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5 WSJ: Motivational Systems survey of 200 large company V.P.s Effectiveness of Presentations “Boring” “Sleepy” “Stimulating” 44% 40% 3%

6 Copyright © 1998 Dale Carnegie & Associates, Inc. When Incongruent... Sound of Voice 38% Words 7% Dr. Albert Mehrabian, UCLA Professor 10 year study of non-verbal communication Look/Act 55%

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8 Copyright © 1998 Dale Carnegie & Associates, Inc. u Own your material u Feel positive about your subject u Relate the value of your message to your audience u Own your material u Feel positive about your subject u Relate the value of your message to your audience Fundamentals

9 Copyright © 1998 Dale Carnegie & Associates, Inc. u Research material u Make brief notes u Use examples and analogies u Control nerves u Be open u Practice u Research material u Make brief notes u Use examples and analogies u Control nerves u Be open u Practice Guidelines

10 Copyright © 1998 Dale Carnegie & Associates, Inc. Rapport u Consider yourself honored u Give sincere appreciation u Mention names u Play yourself down - not up u Smile u Consider yourself honored u Give sincere appreciation u Mention names u Play yourself down - not up u Smile

11 Copyright © 1998 Dale Carnegie & Associates, Inc. Rapport (2) u Say “We” - not “You” u Talk in listener’s interests u Have fun u Don’t apologize u Say “We” - not “You” u Talk in listener’s interests u Have fun u Don’t apologize

12 Copyright © 1998 Dale Carnegie & Associates, Inc. u Appeal to nobler emotions u Welcome criticism u Be “a good person skilled in speaking” u Appeal to nobler emotions u Welcome criticism u Be “a good person skilled in speaking” Rapport (3)

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14 Copyright © 1998 Dale Carnegie & Associates, Inc. u Who is my audience? u Purpose of my presentation? u How will I open? u Major points to make? u Supporting ideas and evidence? u How will I close? u Who is my audience? u Purpose of my presentation? u How will I open? u Major points to make? u Supporting ideas and evidence? u How will I close? Preparation

15 Copyright © 1998 Dale Carnegie & Associates, Inc. u Startling statement u Question u Mystery statement u Compliment u Dramatic incident u Startling statement u Question u Mystery statement u Compliment u Dramatic incident Openings

16 Copyright © 1998 Dale Carnegie & Associates, Inc. Doubt Demonstrations Examples Facts Exhibits Analogies Testimonials Statistics Demonstrations Examples Facts Exhibits Analogies Testimonials Statistics Defeats Evidence Doubt Doubt Evidence

17 Copyright © 1998 Dale Carnegie & Associates, Inc. u Conclude in a few words u Appeal to a nobler motive u Propose a challenge u Dramatize u Conclude in a few words u Appeal to a nobler motive u Propose a challenge u Dramatize Closings

18 Copyright © 1998 Dale Carnegie & Associates, Inc. u Repeat the benefit u Motivating statement u Use a quotation u Speak on a personal level u Repeat the benefit u Motivating statement u Use a quotation u Speak on a personal level Closings (2)

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20 Copyright © 1998 Dale Carnegie & Associates, Inc. u Dramatize ideas u Guide the presentation direction u Make the message easy to understand u Dramatize ideas u Guide the presentation direction u Make the message easy to understand Benefits of Visuals

21 The Power of Visuals Copyright © 1998 Dale Carnegie & Associates, Inc.

22 Learning 83% more through Eyes

23 Copyright © 1998 Dale Carnegie & Associates, Inc. Retention 10% Reading

24 Copyright © 1998 Dale Carnegie & Associates, Inc. Retention (2) 30% Listening

25 Copyright © 1998 Dale Carnegie & Associates, Inc. Retention (3) 53% Seeing and Listening

26 Visual Design: Basic Guidelines Copyright © 1998 Dale Carnegie & Associates, Inc.

27 6 x 6 Rule u Six words per line u Six lines per screen u Six words per line u Six lines per screen

28 Copyright © 1998 Dale Carnegie & Associates, Inc. 6 x 6 Rule Violated u Here’s the first bullet item for this screen u The next bullet item - it has more to say u This bullet item was hard to fit in this space u This bullet was very important to include u Now it’s time to see this very important bullet u Pretty soon the screen is filled with text u And the audience has to work too hard u Interest in speaker’s presentation may be lost u Here’s the first bullet item for this screen u The next bullet item - it has more to say u This bullet item was hard to fit in this space u This bullet was very important to include u Now it’s time to see this very important bullet u Pretty soon the screen is filled with text u And the audience has to work too hard u Interest in speaker’s presentation may be lost

29 Copyright © 1998 Dale Carnegie & Associates, Inc. u 6x6 Rule Basic Design Guidelines u The 10 Seconds Rule

30 Copyright © 1998 Dale Carnegie & Associates, Inc. u 6x6 Rule u The 10 Seconds Rule u 6x6 Rule u The 10 Seconds Rule Basic Design Guidelines u Check Spelling

31 Copyright © 1998 Dale Carnegie & Associates, Inc. Spelling u Make sure to spell corectly u Eye distracted by mistake u Listeners may miss message u Make sure to spell corectly u Eye distracted by mistake u Listeners may miss message

32 Copyright © 1998 Dale Carnegie & Associates, Inc. u 6x6 Rule u The 10 Seconds Rule u Check Spelling u Font Size u 6x6 Rule u The 10 Seconds Rule u Check Spelling u Font Size Basic Design Guidelines u Font Size

33 Copyright © 1998 Dale Carnegie & Associates, Inc. Font Size Legibility12Size of print on typed page Legibility18 Legibility24Minimum Legibility28 Legibility36Recommended Legibility44Titles Legibility54Impact Legibility12Size of print on typed page Legibility18 Legibility24Minimum Legibility28 Legibility36Recommended Legibility44Titles Legibility54Impact

34 Copyright © 1998 Dale Carnegie & Associates, Inc. u 6x6 Rule u The 10 Seconds Rule u Check Spelling u Font Size u 6x6 Rule u The 10 Seconds Rule u Check Spelling u Font Size Basic Design Guidelines u Words and Graphics

35 Copyright © 1998 Dale Carnegie & Associates, Inc. Reporting Data as Text u January Sales at 300 units u February Sales down to 250 units u March Sales best yet = 425 units! u Let’s go for April = 500 units u January Sales at 300 units u February Sales down to 250 units u March Sales best yet = 425 units! u Let’s go for April = 500 units

36 Copyright © 1998 Dale Carnegie & Associates, Inc Jan Make Data Visual Let’s Go! FebMarApr

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38 Copyright © 1998 Dale Carnegie & Associates, Inc. Question & Answer Period u Clarifies message u Reinforces key points u Exposes resistance u Encourages audience interaction u Provides opportunity to add evidence u Clarifies message u Reinforces key points u Exposes resistance u Encourages audience interaction u Provides opportunity to add evidence

39 Copyright © 1998 Dale Carnegie & Associates, Inc. u “We have (time) for questions...” u “Who has the first question?” u Listen u Repeat or paraphrase u Respond u “We have (time) for questions...” u “Who has the first question?” u Listen u Repeat or paraphrase u Respond Q&A Guidelines

40 Copyright © 1998 Dale Carnegie & Associates, Inc. u “Who has the next question?” u If no questions - state / answer own u “Who has the final question?” u Reiterate closing point u “Who has the next question?” u If no questions - state / answer own u “Who has the final question?” u Reiterate closing point Q&A Guidelines (2)

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42 Copyright © 1998 Dale Carnegie & Associates, Inc. Where credit union managers connect

43 Sponsored by… CUMA Trade Show Luncheon

44 Session 1 – Grand Hall E  Add Some Vitamin C to Your Workplace Joe Sherren Session 2 – Maple Room A  L Lead, Follow or Get Out of the Way Merge Gupta-Sunderji Session 3 – Maple Room B  P Present with Power John Tamas Executive Breakout Sessions

45 Where credit union managers connect

46 21 st CUMA Annual General Meeting Where Credit Union Managers Connect 3:30 p.m. - Maple Room A & B


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