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© copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Amadeus Hotels Product.

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Presentation on theme: "© copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Amadeus Hotels Product."— Presentation transcript:

1 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Amadeus Hotels Product Tour 2002

2 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Amadeus Hotels Product Tour l Understanding how your hotel is displayed to end users w Depending on your level of access (Complete Access, Complete Access Plus, Dynamic Access) l Step-by-step guide to making a hotel reservation l What the reservation looks like to an end user

3 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Making a hotel reservation l Step 1:Availability Displays w Making an Availability request w Multi-property display – availability display for properties in a certain city w Shopping for a Special Rate w Looking at specific Property Availability w Single-property display – availability display for available rates in a certain hotel w Explanation of the screens

4 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Availability request for Frankfurt ENTRY: >HAFRA4JUL-1 Frankfurt 3 letter code For 4th of July for 1 night Hotel Availability

5 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Multi-property display for Frankfurt DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR NR+COSMOS HOTEL D F EUR TP!TOP HOTEL FRANKFURT A F EUR ! SX!THE WIESBADEN CONTINENTAL HOTE D T EUR ! ON/MEIROTELS FRANKFURT D R EUR CH+HOTEL KAISERHOF D T DEM END OF DISPLAY

6 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden What does the Multi-property display mean ? DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO AR TR CUR 1 CH+ HOTEL MIRAMAR D T EUR Marketing message Currency Code Transport code Rate range Name of property Area code Level of Access Chain code Line number

7 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Availability request for Frankfurt with Special rate request Entry: > HAFRA4JUL-1/SR-AMX Special rate For American Express 3-letter code

8 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Multi-property display for Frankfurt with Special rate AMX DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR AMX NR+COSMOS HOTEL D F EUR AMX TP!TOP HOTEL FRANKFURT A F EUR AMX ! SX!THE WIESBADEN CONTINENTAL HOTE D T EUR AMX ! ON/MEIROTELS FRANKFURT D T EUR AMX CH+HOTEL KAISERHOF D T DEM AMX > END OF DISPLAY Rate code requested

9 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Access Levels l Complete Access w Indicated by “/” after the hotel chain code w Rate range shown on multi-property display taken from Amadeus database w Rates and availability on single-property display taken from Amadeus database and shown in cryptic mode

10 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR NR+COSMOS HOTEL D F EUR TP!TOP HOTEL FRANKFURT A F EUR ! SX!THE WIESBADEN CONTINENTAL HOTE D T EUR ! ON/MEIROTELS FRANKFURT D R EUR CH+HOTEL KAISERHOF D T DEM END OF DISPLAY > HA5 Complete Access indicator / Line number 5 Hotel Availability for full available rate information Single-property display request for line 5 (Complete Access (/) property)

11 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Complete Access (/) single-property display DE FRA DOWNTOWN TH 04JUL02-05JUL02 ** SINGLE OCCUPANCY RATES ** ON/MEIROTELS FRANKFURT - FRAMER D TAXI EUR -A- -B- CAT TYPE INFO RATE TYPE INFO RATE RAC 1) B1SRAC A G S / B2TRAC A G S COR 2) B1SCOR A G S / B2TCOR A G S PRO 3) B1SPRO A G S / B2TPRO A G S G:GNT 1-9:1-9PM HOLD D:DEP B:BFST M:MEAL S:SELL RULE END OF DISPLAY > Rate columns A and B Rate line 2

12 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Access Levels l Complete Access Plus w Indicated by “+” after the hotel chain code w Rate range shown on multi-property display taken from Amadeus database w Rates and availability on single-property display taken from hotel chain or representation company’s CRS. w Full description of hotel room.

13 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden > HA1 Single-property display request from line 1 (Complete Access Plus (+) property) DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR NR+COSMOS HOTEL D F EUR TP!TOP HOTEL FRANKFURT A F EUR ! SX!THE WIESBADEN CONTINENTAL HOTE D T EUR ! ON/MEIROTELS FRANKFURT D R EUR CH+HOTEL KAISERHOF D T DEM END OF DISPLAY Complete Access Plus indicator

14 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Complete Access Plus single-property display (seamless information from Hotel Provider’s CRS) **** CLASSIC INTERNATIONAL HOTELS **** DE FRA TH 04JUL02-05JUL02 *SGL* CH+HOTEL MIRAMAR FRAH20 D TAXI EUR A MEMBER OF CIH-HOTELS 1)85.00 SUPERIOR ROOM WITH TWIN BED B2TRAC G STANDARD RACK RATE RATE IS INCLUSIVE OF BUFFET BREAKFAST 2) DELUXE ROOM WITH DOUBLE BED A1DRAC G STANDARD RACK RATE RATE IS INCLUSIVE OF BUFFET BREAKFAST 3)85.00 DELUXE ROOM WITH DOUBLE BED A1DCOR G CORPORATE RATE RATE IS INCLUSIVE OF BUFFET BREAKFAST END OF DISPLAY > Rate line 1

15 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Access Levels l Dynamic Access w Indicated by “!” after the hotel chain code w Rate range shown on multi-property display taken from hotel chain or representation company’s CRS w Rates and availability on single-property display taken from Hotel chain or representation company’s CRS. w Full description of hotel room.

16 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Single-property display request for line 3 (Dynamic Access (!) property) > HA3 DE FRA TU 04JUL02-05JUL02 *SGL* VISIT GERMANY - OR - THE ENTIRE WORLD ? 16 QUEENS HOTELS TO CHOOSE FROM >GG HTL QL PRO AR TR CUR 1 CH+HOTEL MIRAMAR D T EUR NR+COSMOS HOTEL D F EUR TP!TOP HOTEL FRANKFURT A F EUR ! SX!THE WIESBADEN CONTINENTAL HOTE D T EUR ! ON/MEIROTELS FRANKFURT D R EUR CH+HOTEL KAISERHOF D T DEM END OF DISPLAY Dynamic Access indicator Indicates that the rate range comes from the Hotel providers CRS

17 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Dynamic Access single-property display (seamless information from Hotel Provider’s CRS) **** TOP INTERNATIONAL HOTELS **** DE FRA TH 04JUL02-05JUL02 *SGL* TP!TOP HOTEL FRANKFURT FRATOP D TAXI EUR 1)59.00 PROMOTIONAL RATE B2TPRO G BREAKFAST AND COMMISSION INCLUDED IN RATE COMFORTABLE ROOM WITH 2 SEPERATE BEDS 2)72.00 PROMOTIONAL RATE B1QPRO G BREAKFAST AND COMMISSION INCLUDED IN RATE COMFORTABLE ROOM WITH QUEEN BED 3) COR- CORPORATE RATE A2TCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE NICE SUPERIOR TWIN BEDDED ROOM 4) COR- CORPORATE RATE A1TCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE NICE SUPERIOR FRENCH BEDDED ROOM 5) COR- CORPORATE RATE A1KCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE NICE KING BEDDED SUPERIOR ROOM 6) COR- CORPORATE RATE B2TCOR G BREAKFAST AND COMMISSION INCLUDED IN RATE COMFORTABLE ROOM WITH 2 SEPERATE BEDS MORE >

18 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Making a hotel reservation l Step 2:Check for more information w General hotel information w Rate information w in Hotel Terms from Complete Access single-property displays w in Hotel Pricing from Complete Access Plus and Dynamic Access single-property displays w Chain information

19 General Hotel Information (Hotel Features) Entry: HF + line number (from multi-property display) HF (from single-property display) DE FRA CH+FRAH20 HOTEL MIRAMAR LOCATION L - LOC BERLINER STRASSE 31 FRANKFURT GERMANY -TEL: FAX: THE HOTEL IS SITUATED IN THE ABSOLUTELY CITY -CENTER OF FRANKFURT. THE MAIN RAILWAY STATION -CAN BE REACHED BY WALKING WITHIN 10 MINUTES. -MOST POINTS OF INTEREST ARE IN WALKING DISTANCE. EXTRA CHARGES E - EXT -TAX: -TAX INCLUDED IN ALL RATES. -SVC: -SERVICE INCLUDED IN ALL RATES. -MEAL: -BREAKFAST INCLUDED IN ALL RATES. -ADDITIONAL OCCUPANTS: -ROLLAWAYS ARE AVAILABLE ON REQUEST. -CRIBS ARE NOT AVAILABLE. MORE >

20 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Rate information (Hotel Terms or Pricing) DE FRA ON/FRAMER TH 04JUL02-05JUL02 *SGL* MEIROTELS FRANKFURT D TAXI EUR PRICING CAT TYPE INFO RATE RAC 1) B1SRAC A G S G:GNT 1-9:1-9PM HOLD D:DEP B:BFST M:MEAL S:SELL RULE RATE DESCRIPTION D - DES -RAC : RACK RATE EXCLUDED BREAKFAST. RATE INCLUSIONS/EXTRAS I - INC -TAX : NOT INCLUDED -SVC : INCLUDED -COMMISSIONABLE RATE: YES-10 PERCENT SELL RULES S - SEL -ADV : 2 DAY ADVANCE BOOKING REQUIRED CANCELLATION POLICY C - CXL -REFUND REQUIRES CANCEL BY 6 PM DAY OF ARRIVAL MORE > Entry: HT + required rate line number and column (e.g. HT1A) For Complete Access Hotel Entry: HP + required rate line number (e.g. HP1) for Complete Access Plus or Dynamic Access Hotel

21 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Hotel chain information (AIS pages) Entry: GGHTL + hotel chain code (e.g. GGHTLMC) INDEX EN 11OCT Z GHTL******************************************************* * * * MC * M A R R I O T T G E N E R A L I N D E X * MC * * * *********************************************************** KEYWORD TOPIC DESCRIPTION ENTRY MARRIOTT ALL ABOUT MARRIOTT HOTELS......GGHTLMCMAR NEWS ALL THE LATEST NEWS GGHTLMCNEW POLICY POLICY SUB INDEX GGHTLMCPOL HELP HELP CONTACTS GGHTLMCHEL ACCESS COMPLETE ACCESS PLUS GGHTLMCCAP BROCHURES HOW TO OBTAIN BROCHURES GGHTLMCBRO CANCELLATION......MARRIOTT CANCEL POLICY GGHTLMCCAN >

22 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Making a hotel reservation l Step 3:You have made your choice w Create a PNR (Passenger Name Record) w Sell a room at a hotel

23 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Create a Passenger Name Record (PNR) l Create PNR with name NM1Test/Traveller Mr l Airline and/or car booking (if applicable) l Hotel booking (see next slide) l Contact number: APNCE B or -H l Address: AM Amadeus Marketing l Reference:RT Travel Agent l End transaction: ET

24 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Hotel Sell (from single property display) l From Complete Access single-property display Entry: Explanation: Hotel Sell, rate line number and column, credit card guarantee l From Complete Access Plus or Dynamic Access single-property display Entry: Explanation: Hotel Sell, rate line number, credit card guarantee > HS1A/G-CCVI exp1202 > HS1/G-CCVI exp1202

25 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden What the booking will look like to an end user? RP/NCE1A0950/ RF TEST 1.TEST/TRAVELLERMR 2 HHL CH HK1 FRA IN04JUL OUT05JUL B2TRAC EUR85.00 DLY H20 HOTEL MIRAMAR/BC-B2TRAC/BS /CF-IH /G-CCVI EXP1202 *CH+ SEE RTSVCH 3 AP NCE B 4 AM AMADEUS MARKETING > Hotel segment Chain codeCity code Arrival/departure Room/Rate Code Daily Rate Hotel name Booking source (IATA Number) Confirmation number Status Code and number of rooms booked (HK = Confirmed) Room type/rate code

26 © copyright 2002 AMADEUS Global Travel Distribution S.A. / all rights reserved / unauthorized use and disclosure strictly forbidden Congratulations...you have made a reservation with Amadeus!


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