2 READING BODY LANGUAGE Clever Hans: Each one of us has the ability → natural way of communicationClever Hans:The horse of Wilhelm von Osten (20th century)Apparently able to count, read and recognise tonesStudied by committee → found to be able to read human body language (Pfungst)
3 SMILE HEAD AND FACE There are differences between real and fake smile: ORBICULARIS OCULIEasy to control, difficult to readFocus on:SMILEEYESBlinkingPupilsEye movementsThere are differences between real and fake smile:Duchene´s markerEkman´s and Friesen´s researchDirect link beween our emotions and our physiologyZYGOMATIC MAJOR
4 EYES PUPILS Pupils constrict in the light and dilate in the dark Dilated pupils are connected with positive feelings and vice-versaBLINKINGConnected to the amount of mental stress we are experiencingThe frequency of our blinking shows the speed with which we are processing information
5 EYE MOVEMENTSVCVRARACKAIDV = Visual (images) R = rememberedA = Audible (sounds) C = constructedK = Kinaesthetic (feelings, touch, smell, taste) ID = internal dialogue
6 HANDS AND ARMS WEIGHING GESTURE POINTING Often the hands will give valuable clues as how to the person perceives his relationship to the subject he is talking aboutWEIGHING GESTUREPOINTINGat oneself → may occur in such a way that betrays the fact that the speaker sees himself in a role he does not consciously means to communicate- The speaker may talk about how he isn't sure whether to carry out option A or option B, and in expressing his indecision may mime "weighing up" the options as if his hands were a pair of scales.
7 HANDS AND ARMS OTHER GESTURES Arms on hips A gesture of rejection or sometimes even stealthy aggressionBy doing so we're making ourselves optically largerCrossing armsMisunderstood gestureIf our conversational partner crosses his arms, he's giving the signals to the others that he finds us interesting and doesn't want anybody to disturb himTapping the fingersIf we notice that our partner is drumming with his fingers or tapping them on the table, it means that he is most likely bored and wishes to leave to conversation.
8 FEET AND LEGS CREATING BARRIERS DRUMMING AND CROSSING A person may sound disinterested in us, but if her feet are little turned out towards us the chances are that she is actually very open to usEqually, a business associate may be smiling and chatting comfortable with us but may have her legs crossed away from us and her right arm holding her cigarette right across her bodyDrumming can also occur with feetWe should also watch for sudden crossing, re-crossing or uncrossing of feet when significant subjects are brought up
9 FEET AND LEGS STRETCHING these signify much stronger rejection sign of disinterest in what we have to say → may be coupled with folding of the armsthese signify much stronger rejectionThe reason why some of these examples seem more obvious is that, by paying less attention to such things, people tend to give their feelings away in much bolder ways
10 THE POLYGRAPHChanges on which the polygraph focuses could be produced by nervous or frustrated suspect for any number of perfectly innocent reasonsIncorrectly called "the lie detector"Doesn't detect lies, but the changes in the suspect's bodyInnocent people are convicted of crimes
11 THE POLYGRAPHResearchers have tested to see whether the polygraph is as effective as its defenders claimIn the test 4 out of 4 polygraphers identified innocent people of convicting a crime
12 "The most important thing in communication is hearing what isn't said - Peter F. Drucker
13 THANK YOU FOR YOUR ATTENTION! Created by: Martina Sládeková, III.E 2012/2013
14 SOURCES AND BIBLIOGRAPHY BROWN, Derren - Tricks of the mind,TRANSWORLD PUBLISHERS, London 2007ISBNHAVENER, Thorsten - Viem, čo si myslíš,TIMY PARTNERS spol. s.r.o. , Bratislava 2010ISBN