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Questions Asked & Answered lessons learned in the social q&a salt mines Jessamyn West 10jun11.

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Presentation on theme: "Questions Asked & Answered lessons learned in the social q&a salt mines Jessamyn West 10jun11."— Presentation transcript:

1 Questions Asked & Answered lessons learned in the social q&a salt mines Jessamyn West 10jun11

2 I am not really a librarian or am I?

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5 Where I work

6 Where I spend my time 182,350

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8 AskMe by the numbers have asked a question have not asked a question 71%

9 Sample question

10 AskMe by the numbers have answered a question 97%

11 Asking/answering is iterative

12 Find questions you want 1. categories 2. tags 3. suggestions

13 Find questions that need answering

14 My social work

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16 Gamification

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18 My toolbox

19 AskMe by the numbers questions deleted 98.6%

20 AskMe by the numbers comments deleted 98.2%

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22 What is the problem to be solved? ‣ "Does someone feel like I do?" ‣ "Am I correct in this argument I am having?" ‣ "Is there a way out of this mess?" ‣ "Am I being unreasonable?" ‣ "Is this person acting crazy?"

23 questions are personal

24 and professional...

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28 Some real stats ‣ 60/40% women/men ‣ 55% are years old (avg. = 31) ‣ 90% visit once a day or more ‣ 21% “bloggers” ‣ 38% own cats

29 Some overgeneralizations ‣ Social anxiety ‣ Nerdy/High IQ ‣ Overthinkers ‣ Strong rule followers or benders ‣ Witty/Verbally clever

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31 Lessons, for now ‣ Count the right things, share your numbers. ‣ Be transparent. Share as much as you can. ‣ Metadata is findability. ‣ Kindness counts for nearly as much as accuracy. ‣ Reference is symbiotic.

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33 Thank you. questions?


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