Presentation on theme: "Geraldine Roberts-Moore Wendy Zdeb Rochester Community Schools"— Presentation transcript:
1 Geraldine Roberts-Moore Wendy Zdeb Rochester Community Schools Crucial Conversations based on the book by: By Kerry Patterson, Joseph Grenny, Ron McMillan and Al SwitzlerGeraldine Roberts-MooreWendy ZdebRochester Community Schools
2 Crucial Conversations What makes a conversation “crucial” vs. typical?First, opinions varySecond, the stakes are highThird, emotions run strong
3 Crucial Conversations How do we typically handle crucial conversations:We can avoid themWe can face them and handle them poorlyWe can face them and handle them well
4 Crucial Conversations Why don’t crucial conversations tend to go well?Emotions tend to ruleYour body physically reactsWe are under pressureWe are stumpedWe act in self defeating ways
5 Crucial Conversations “Common” Crucial ConversationsEnding a relationshipAsking a friend to repay a loanGiving the boss feedback about her behaviorCritiquing a colleague’s workTalking to a team member who isn’t keeping commitmentsTalking to a colleague who is hoarding information or resources
6 Crucial Conversations Why it is important to master crucial conversation skills:Kick Start Your CareerImprove Your OrganizationImprove Your RelationshipsRevitalize Your CommunityImprove Your Personal Health
7 Crucial Conversations There are 8 Principles and SkillsSee your chart in the handoutsReview the Law of Crucial Conversations graphic
8 Get Unstuck Spot the conversations that are keeping you stuck Hold the right crucial conversation with CPR
9 Get Unstuck Partner Discussion: What conversations am I not holding or not holding well?Share an example of a conversation which is long overdue.Am I holding the right crucial conversations?
10 Start with Heart Work on me first Focus on what you really want Refuse the Sucker’s Choice
11 Start with Heart Activity: Watch Video Clip, “The Apology” https://www.vitalsmarts.com/skillsvideo.aspxWhat do I really want?Am I behaving in ways that move me toward what I want?Am I making Sucker’s Choices?
12 Learn to Look Look for when a conversation becomes crucial Look for silence and violenceLearn to look for your own Style Under StressActivity: Watch video clips/ labelhttps://www.vitalsmarts.com/skillsvideo.aspx
13 Learn to Look Am I noticing signs that safety is at risk? Am I moving to my Style Under Pressure?Activity: Take a few minutes to complete the survey independently.- The survey can be submitted/scoredon the VitalSmarts website.
14 Make It Safe Apologize when appropriate Contrast to fix misunderstandingsCreate Mutual Purpose
15 Make It Safe Have I established Mutual Purpose? Have I maintained respect?Activity: Watch video clip. Share an example of how we can “make it safe” for our staff members.https://www.vitalsmarts.com/skillsvideo.aspx
16 Master My Stories Separate facts from stories Watch for three clever storiesVictim, Villain and HelplessTell the rest of the story
17 Master My StoriesAm I pretending not to notice my role in the problem?Why would a reasonable, rational, and decent person do this?What should I do right now to move toward what I really want?Activity: Watch video clip, how could this same example be applied to a school setting?https://www.vitalsmarts.com/skillsvideo.aspx
18 STATE My Path STATE: Share your facts Tell your story Ask for others’ paths (what)Talk tentativelyEncourage testing (how)
19 STATE My Path Am I really open to others’ views? Am I confidently expressing my own views?
20 Explore Others’ Paths Explore with added AMPPs: Ask Mirror Paraphrase Prime
21 Explore Others’ PathsAm I actively exploring others’ views?
22 Move to Action Decide how to decide Document who does what by when and follow-up