Presentation on theme: "Geraldine Roberts-Moore Wendy Zdeb Rochester Community Schools"— Presentation transcript:
1Geraldine Roberts-Moore Wendy Zdeb Rochester Community Schools Crucial Conversations based on the book by: By Kerry Patterson, Joseph Grenny, Ron McMillan and Al SwitzlerGeraldine Roberts-MooreWendy ZdebRochester Community Schools
2Crucial Conversations What makes a conversation “crucial” vs. typical?First, opinions varySecond, the stakes are highThird, emotions run strong
3Crucial Conversations How do we typically handle crucial conversations:We can avoid themWe can face them and handle them poorlyWe can face them and handle them well
4Crucial Conversations Why don’t crucial conversations tend to go well?Emotions tend to ruleYour body physically reactsWe are under pressureWe are stumpedWe act in self defeating ways
5Crucial Conversations “Common” Crucial ConversationsEnding a relationshipAsking a friend to repay a loanGiving the boss feedback about her behaviorCritiquing a colleague’s workTalking to a team member who isn’t keeping commitmentsTalking to a colleague who is hoarding information or resources
6Crucial Conversations Why it is important to master crucial conversation skills:Kick Start Your CareerImprove Your OrganizationImprove Your RelationshipsRevitalize Your CommunityImprove Your Personal Health
7Crucial Conversations There are 8 Principles and SkillsSee your chart in the handoutsReview the Law of Crucial Conversations graphic
8Get Unstuck Spot the conversations that are keeping you stuck Hold the right crucial conversation with CPR
9Get Unstuck Partner Discussion: What conversations am I not holding or not holding well?Share an example of a conversation which is long overdue.Am I holding the right crucial conversations?
10Start with Heart Work on me first Focus on what you really want Refuse the Sucker’s Choice
11Start with Heart Activity: Watch Video Clip, “The Apology” https://www.vitalsmarts.com/skillsvideo.aspxWhat do I really want?Am I behaving in ways that move me toward what I want?Am I making Sucker’s Choices?
12Learn to Look Look for when a conversation becomes crucial Look for silence and violenceLearn to look for your own Style Under StressActivity: Watch video clips/ labelhttps://www.vitalsmarts.com/skillsvideo.aspx
13Learn to Look Am I noticing signs that safety is at risk? Am I moving to my Style Under Pressure?Activity: Take a few minutes to complete the survey independently.- The survey can be submitted/scoredon the VitalSmarts website.
14Make It Safe Apologize when appropriate Contrast to fix misunderstandingsCreate Mutual Purpose
15Make It Safe Have I established Mutual Purpose? Have I maintained respect?Activity: Watch video clip. Share an example of how we can “make it safe” for our staff members.https://www.vitalsmarts.com/skillsvideo.aspx
16Master My Stories Separate facts from stories Watch for three clever storiesVictim, Villain and HelplessTell the rest of the story
17Master My StoriesAm I pretending not to notice my role in the problem?Why would a reasonable, rational, and decent person do this?What should I do right now to move toward what I really want?Activity: Watch video clip, how could this same example be applied to a school setting?https://www.vitalsmarts.com/skillsvideo.aspx
18STATE My Path STATE: Share your facts Tell your story Ask for others’ paths (what)Talk tentativelyEncourage testing (how)
19STATE My Path Am I really open to others’ views? Am I confidently expressing my own views?
20Explore Others’ Paths Explore with added AMPPs: Ask Mirror Paraphrase Prime
21Explore Others’ PathsAm I actively exploring others’ views?
22Move to Action Decide how to decide Document who does what by when and follow-up